Upgrade Enhances the Center's Efficiency, Offering Faster Response Times, Real-Time Data Access, and Greater Resilience for the Community in Critical Situations. NEW YORK, Dec. 10, 2024 /PRNewswire/ -- Carbyne®, a global leader in public safety technology, proudly announces that the Fairfield County Sheriff's Office in Lancaster, Ohio, has transformed its emergency response capabilities with the launch of the Carbyne APEX cloud-native call handling platform. Carbyne APEX is an all-in-one platform offering a comprehensive suite of AI-powered features, including translation, transcription, call surge mitigation, and rich media integration like live video and silent chat. These capabilities provide critical data to emergency responders, enabling better-informed decision-making and faster resolution. As a cloud-native solution, it automatically updates, providing up-to-date technology and uninterrupted operations

Innovative Collaboration Can Empower Law Enforcement with Unprecedented Access, Situational Awareness, and Streamlined Information Flow for Faster, Better-Informed DecisionsNEW YORK, Aug. 5, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today announced a promising collaboration with global public safety technology leader Axon, a trusted provider of real-time crime center technology for public safety. Carbyne and Axon will integrate Carbyne's advanced 9-1-1 caller data into the Fusus by Axon platform and Fusus by Axon's real-time security camera feeds and sensors into Carbyne's Cloud-Native Call Handling Solutions. This integration creates a seamless flow of critical information for the customer, enhancing emergency response and situational awareness for law enforcement and public safety agencies.In emergency situations, every second counts. According to the Federal Communications Commission (FCC), reducing 9-1-1 response times by just one minute could save as many as 10,000 lives annually. By integrating Carbyne's Next Generation9-1-1 caller data with the robust capabilities of the Fusus by Axon platform, this collaboration will aim to bridge information gaps and expedite response times.Enhanced Emergency ResponseCarbyne's platform leverages artificial intelligence (AI) to enable faster, more efficient emergency resolution with features like live two-way translation of non-English calls, prioritization of calls based on their urgency, and the integration of AI virtual assistant to handle non-emergency calls

NEW YORK, Aug. 2, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.Improving Efficiency and Precision for Call TakersCarbyne Universe, known for handling rich media inputs such as video, audio, and precise location data, now offers a more comprehensive toolset for emergency call centers. The integration of live audio and AI-based chat and one-way voice translation and transcription allows call takers to receive, record, and playback critical audio data seamlessly, enhancing effective communication and detailed documentation.Currently, many PSAPs rely solely on human translators, leading to prolonged response times for non-English calls—sometimes as much as a 125% delay in call handling times. With Audio in Universe, the system can identify supported languages automatically and translate the caller's words within seconds, assisting emergency telecommunicators in promptly responding to non-English calls.The automatic one-way audio translation feature offers a major improvement for operations in PSAPs around the country. Two-way audio translation is currently in testing and will hit the market soon