About

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company works with clients to identify areas for improvement by using customer journey mapping and usability testing. They help businesses understand the advantages of digital transformation and then create and evaluate solutions that lead to improved customer satisfaction. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the larger Sitel Group, which has a vast network of customer experience services worldwide. Their goal is to ensure that brands do not settle for mediocre customer experiences, but instead strive for excellence that drives better business outcomes.

Simplify's Take

What believers are saying

• Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
• AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
• Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

• Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
• Rapid AI tool evolution may outpace TSC's technological capabilities.
• Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

• TSC specializes in customer journey mapping and usability testing for personalized experiences.
• TSC is part of Sitel Group, enhancing its global reach and resources.
• TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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