Overview

8x8 provides cloud communication and collaboration services to businesses worldwide, offering a suite of tools that enhance both customer engagement and internal communications. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center solutions into one platform, ensuring high call quality and reliable service. Unlike many competitors, 8x8 emphasizes 24/7 customer support in multiple languages and offers customized solutions to meet specific business needs. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports scalability as businesses grow. 8x8 also provides advanced analytics to help businesses improve their customer experience. Their goal is to deliver secure, integrated communication tools that help businesses enhance their communication strategies.

Simplify's Take

What believers are saying

• AI-powered transcriptions enhance customer service efficiency and reduce manual workload.
• Partnership with Descope enhances security measures, boosting customer trust and compliance.
• 8x8 Aftersale Assist helps retailers reduce returns and improve customer satisfaction.

What critics are saying

• Increased competition from companies like Five9 could impact 8x8's market share.
• New executive appointments may lead to strategic shifts misaligned with market demands.
• Reliance on AI solutions may face challenges with data privacy regulations.

What makes 8x8 unique

• 8x8 holds over 125 patents, showcasing its innovation in cloud communications.
• Recognized by Gartner as a leader in Unified Communications for eight consecutive years.
• 8x8 Experience Communications Platform unifies customer engagement and internal communications seamlessly.

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