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8x8 provides a cloud-based communications and collaboration platform for businesses worldwide, unifying voice, video, chat, contact center, and APIs in the 8x8 Experience Communications Platform. It operates as a subscription service delivered from the cloud, integrating external customer engagement with internal communications and offering high-quality calls, video, messaging, contact-center features, and programmable APIs with strong security and 24/7 multilingual support. The platform differentiates itself by offering a single, integrated solution that covers both customer interactions and internal collaboration, backed by enterprise-grade reliability, security, analytics, and customizable deployments. Its goal is to help businesses of all sizes improve their communication and engagement with secure, scalable tools that can grow with their needs.
Industries
Data & Analytics
Enterprise Software
Cybersecurity
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Campbell, California
Founded
1987
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Total Funding
$703.1M
Above
Industry Average
Funded Over
5 Rounds
8x8 has launched AI Studio, a native AI development environment allowing users to build, test and deploy AI agents on its customer experience platform using natural language instructions. The tool is now in early availability for 8x8 customers. The platform addresses common AI deployment obstacles including specialist developer requirements and lengthy implementation projects. AI Studio enables non-technical users to create agents across voice and digital channels in minutes without professional services. Dozens of customers across over 15 verticals are running hundreds of agents for use cases including inbound routing, outbound follow-up, sales qualification and helpdesk triage. The platform includes Salesforce integration and offers a free tier for building and testing, with consumption fees applying once agents are in production.
8x8 launches agentic AI builder. 8x8 AI Studio enables teams to build, test and deploy AI agents on 8x8 Platform for CX. 8x8 has launched 8x8 AI Studio, a native AI development environment that enables teams to build, test and deploy AI agents directly on the 8x8 Platform for CX using natural language instructions. 8x8 AI Studio is now in early availability for 8x8 customers. Nearly three in four CX leaders prefer to build their own AI agents rather than buy off-the-shelf solutions, according to the Metrigy Customer Experience Optimisation 2025-26 report, citing trust and domain expertise as the primary reasons. 8x8 AI Studio is designed for exactly that preference. Because it is native to the 8x8 platform, customers build on trusted infrastructure, with voice channels, digital routing, interaction data and telephony pre-integrated from day one. "Many companies - especially mid-sized ones - have held back deploying AI agents because of the cost of specialised developers and months of integration work. 8x8 built AI Studio natively on infrastructure its customers already operate so no intricate integration is required," said Sheila McGee-Smith, president and principal analyst at McGee-Smith Analytics. "A business user can describe what they want an agent to do in natural language, and the native builder creates it, including the ability to take real action such as scheduling appointments or filing tickets. This combination of accessibility for non-technical teams and the flexibility to expand into agentic workflows on a single platform is what will allow companies to transform AI from a concept to repeatable outcomes." 8x8 AI Studio comes with a builder that allows users to describe what they need in plain language and get from concept to a live AI agent across voice and digital channels, without professional services or specialist developers. "8x8 AI Studio is not an AI layer sitting on top of a communications platform, it's AI embedded in the infrastructure itself," said Hunter Middleton (pictured), chief product officer at 8x8, Inc. "The LLM has direct access to real-time voice data, network telemetry, and the full interaction context that external tools typically cannot access. That direct access also eliminates the transcription intermediaries responsible for the latency and drop-offs that destroy the natural conversation experience on older architectures. That is what separates AI that demos well from AI that holds up at production scale." During this early availability stage for 8x8 customers, AI Studio comes with no extra licensing requirements to access.
8x8 Channel Leaders earn CRN honors and Palomarr awards across EMEA and ANZ. * March 27, 2026 8x8 Channel Leaders are continuing to receive worldwide recognition for channel leadership and partner success. Notably, 8x8, Inc. (NASDAQ: EGHT) has achieved notable awards in the EMEA and ANZ regions. The company received the award as 8x8 Channel Leaders have been named CRN Channel Chiefs. Emily Masterton, channel lead, was named to the CRN Channel Leaders EMEA list. On the other hand, David Land, channel lead for Australia, was named a CRN ANZ Channel Chief. In addition, 8x8 secured nine Palomarr Insight Awards. These awards highlight excellence in unified communications and contact center solutions. Therefore, the recognition reflects the company's strong partner ecosystem and advanced technology platform. CRN Channel Chief recognition. CRN recognized 8x8 Channel Leaders for consistent channel excellence. Furthermore, the Palomarr Insight Awards evaluated CX and communications technologies based on business fit. 8x8 ranked among the top five in eight categories. These include Contact Center, Cloud and VoIP Telephony, and Voice and Video Communication. Additionally, the company ranked in the top ten for Collaboration. "As my team and I reviewed this year's Channel Leaders EMEA entries, one thing came through loud and clear: a deep, long-standing respect for the channel community," said Nima Sherpa Green, EMEA editorial director, CRN, The Channel Company. "The Channel Chiefs recognised this year exemplify what strong channel leadership looks like today," said Athina Mallis, editor, CRN Australia. "They are building durable partner ecosystems, adapting to complex market demands, and creating real value for the channel." Strong performance in Palomarr Insight Awards. 8x8 Channel Leaders strengthened their market position with strong Palomarr rankings. Palomarr, an AI-powered CX procurement platform, evaluates technology solutions based on business needs. 8x8 secured top five positions in various categories. These include Team Collaboration and Productivity, Messaging and Presence, and Multichannel Communication. In addition, the company did well in the Contact Center with Collaboration and Conference Room. The recognition is a testament to the partner-centric strategy of 8x8 Channel Leaders. Consequently, the company maintains a strong focus on collaboration and shared success. "Partners are how we scale, how we win and how we deliver outcomes for customers," said Stephen Hamill, chief revenue officer at 8x8. "This recognition reinforces what we've built - a partner-first organization focused on simplicity, alignment and shared success. When our partners win, our customers win. It's that simple." Driving growth through channel partnerships. As customer experience demands grow, channel partners play a critical role. Therefore, organizations rely on integrated and seamless communication solutions. 8x8 Channel Leaders support this demand through a unified platform. The platform integrates contact center, communications, and AI capabilities. As a result, partners can simplify deployments and accelerate time to value. Ultimately, 8x8 continues to transform business communications. The company aims to reduce complexity and drive meaningful customer engagement through innovation. For more stories on executive leadership and business innovations, explore its CXO Insiders for the latest updates.
8x8 delivers high-quality service with OCI flexible shapes and global regions. The unified communications solution provider improves cost-performance and uptime by seamlessly migrating its global meeting services to OCI. United States | Software and Cloud Services Business challenges. 8x8 is a leading provider of an integrated and cloud native platform that delivers customer engagement and communications services across contact center, voice, chat, and messaging systems. More than 3 million active business users at over 55,000 midsize and enterprise organizations in 160 countries rely on 8x8 to collaborate faster and work smarter. 8x8 has been recognized as a leader on Gartner's Magic Quadrant for Unified Communications as a Service (UCaaS) for 12 years and a leader on Gartner's Magic Quadrant for Contact Center as a Service (CCaaS) for 9 consecutive years. 8x8 evaluated cloud platforms that could deliver consistently low network latency, significant outbound bandwidth, and large-scale compute services to deliver an exceptional experience to its growing number of business users globally. The company also sought a cloud provider that offered an exceptional cost-performance ratio and shared its commitment to sustainability and energy efficiency. 8x8 moved its video meeting services from AWS to OCI to realize lower costs and improved performance, support, and security. Why 8x8 chose Oracle. Performance was 8x8's top consideration when evaluating cloud providers. It also required a proven partner with global reach to provide flexibility of Ampere Arm-based compute to optimize VM workloads, support rapid expansion, and collaborate on ways to expand its business. 8x8 also assessed each cloud provider's investment in security, support, and cost-performance ratio. Ultimately, 8x8 selected Oracle Cloud Infrastructure (OCI) for its extensive global coverage, availability, performance, cost efficiency, and security. 8x8 also chose OCI Logging Analytics to run a single logging and analytics implementation across its entire OCI footprint, further lowering its cost and complexity. 8x8 replaced all its former logging and analytics tools with Oracle Logging Analytics, allowing the company to detect and resolve issues faster while lowering costs. Results. In 2020, 8x8 moved its video meeting services to OCI, going live within four days of signing the Oracle agreement. Initial benefits included significant cost reductions across its compute, network transfer, and storage services as compared with AWS. The company also experienced a more than 25% increase in performance per node and an 80% reduction in network egress costs with OCI. Subsequently, 8x8 migrated its core communications services and other workloads from legacy data centers to OCI. The company now runs its core voice services including session border controls, call flows, media servers, and video on OCI. Additionally, over 300 Kubernetes microservices globally utilize OCI Kubernetes Engine (OKE) and OCI Functions to improve development. As 8x8 deployed OKE across 26 global regions and over 1,700 nodes, it relied on the OCI team to provide highly collaborative support at all levels. The company also uses Oracle Cloud Observability and Management Platform to monitor its entire IT environment, helping to ensure the best customer experience. More than 750 8x8 users at different levels use ML-based Oracle Logging Analytics to ingest and interactively analyze hundreds of terabytes of log data each month across on-premises and cloud applications and infrastructure. This helped the company to quickly identify and remediate needle-in-a-haystack anomalies, detect them in minutes, and drastically reduce troubleshooting times when compared to the traditional log access. Database with PostgreSQL was also migrated from AWS to OCI to support applications analytics further contributing to cost savings. 8x8 also gained real-time visibility into the health and performance of its applications. In 2023, 8x8 migrated its core video services to OCI Ampere-Based Compute, resulting in further cost-performance efficiencies. With Ampere A1 CPUs, the company now sustains up to 80% CPU utilization, representing more than a 30% increased utilization per core without degradation in performance. OCI's rapid scaling of services and extensive network of cloud regions enhanced 8x8's ability to significantly expand its global reach. Its millions of users enjoy high availability and low latency regardless of location. Oracle's continued investment in delivering security at every level to power even the most demanding businesses provides 8x8's leadership and employees with more peace of mind. About the customer. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.
8x8 Channel Leaders named CRN Channel Chiefs in EMEA and ANZ. Business Wire Company also earns nine Palomarr Insight Awards across unified communications and contact center categories CAMPBELL, Calif., March 26, 2026-(BUSINESS WIRE)-In recognition for its efforts globally with channel partners, 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has been recognized for its channel leadership with two channel executives named CRN Channel Chiefs: Emily Masterton, head of channel, to the CRN Channel Leaders EMEA list, and David Land, Australian channel lead, as a CRN ANZ Channel Chief. The company also received nine Palomarr Insight Awards recognizing its platform across communications and contact center categories. Emily Masterton, head of channel, has been named to the CRN Channel Leaders EMEA list, while David Land, Australian channel lead, has been recognized as a CRN ANZ Channel Chief. In addition, 8x8 has earned nine Palomarr Insight Awards, reflecting the breadth and strength of its platform and partner ecosystem. CRN Channel Chief Recognition 8x8 was recognized across nine categories in the inaugural Palomarr Insight Awards, which evaluate CX and communications technology based on business fit. 8x8 placed in the top five across eight categories - including Contact Center, Cloud and VoIP Telephony, and Voice and Video Communication - and top ten in Collaboration. "As my team and I reviewed this year's Channel Leaders EMEA entries, one thing came through loud and clear: a deep, long-standing respect for the channel community," said Nima Sherpa Green, EMEA editorial director, CRN, The Channel Company. "The Channel Chiefs recognised this year exemplify what strong channel leadership looks like today," said Athina Mallis, editor, CRN Australia. "They are building durable partner ecosystems, adapting to complex market demands, and creating real value for the channel." Strong Showing in the Palomarr Insight Awards 8x8 was recognized across nine categories in the inaugural Palomarr Insight Awards. Palomarr is an AI-powered CX procurement platform and consulting group that helps organizations identify the right technology based on their business needs. 8x8 ranked highly for: * Team Collaboration and Productivity - Top 5 * Messaging and Presence - Top 5 * Cloud and VoIP Telephony - Top 5 * Contact Center - Top 5 * Contact Center with Collaboration - Top 5 * Voice and Video Communication - Top 5 * Conference Room and Workspace - Top 5 * Multichannel Communication - Top 5 * Collaboration - Top 10 Recognition that reflects a partner-first model "Partners are how we scale, how we win and how we deliver outcomes for customers," said Stephen Hamill, chief revenue officer at 8x8. "This recognition reinforces what we've built - a partner-first organization focused on simplicity, alignment and shared success. When our partners win, our customers win. It's that simple."
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Industries
Data & Analytics
Enterprise Software
Cybersecurity
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Campbell, California
Founded
1987
Find jobs on Simplify and start your career today