Aircall, Dialpad, RingCentral & Zoom Phone are the best business phone systems for sales teams. Your company has a large inside sales team and you're in the market for a new business phone system - but you want to make sure you're quoting providers that are actually built for sales organizations. In this video, I share the four business phone systems that stand out above the rest for companies with inside sales teams in 2026 - Aircall, Dialpad, RingCentral, and Zoom Phone - and what makes each one a great fit. Which business phone systems should your company be quoting? Ask me today. About me. Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks. Transcript. Your company has a large inside sales team and you're in the market for a new business phone system - but you want to make sure you're quoting the providers that are actually built for sales organizations, not just any generic phone system. In this video, I share the patterns I've discovered from helping several companies with large inside sales teams find the right phone system in 2026, and the four providers that stand out above the rest. Want my recommendations on the best business phone systems for your sales team? Ask me today. My Recommendation If your company has 25 or more employees and you'd like my recommendations on the best business phone systems to quote, send me an email or give me a call at 714.593.0011. Don't start calling these companies on your own and trying to figure it all out - it's too much information and you won't get as good of pricing. I will get you better pricing on the vendors of your choice, get you to the right vendors faster, and help you avoid mistakes along the way. I've been a broker in this industry for over 20 years and I love talking about this stuff. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Also don't forget to subscribe to the YouTube channel and go check out AeroComInc.com - you can rate and review providers, read reviews, and filter providers by features. What Do I Mean by Sales Teams? Before jumping in, let me define what I mean by sales teams. I am talking about inside salespeople - people who are taking a lot of calls or making a lot of calls internally. I am not talking about outside salespeople who are out and about operating off their cell phones and not really tied to a phone system. I am specifically talking about telesales teams making outbound calls, taking inbound calls, and closing sales on the phone. Those are the types of organizations these four providers are best suited for. One more thing - every company has unique requirements, so the matrix of providers and features is real. What I am sharing is the pattern I have seen when helping companies with large inside sales teams. Take it as a strong starting point, not a one size fits all answer. 1. Aircall Aircall does a great job for sales based organizations. Their platform runs on Twilio, is very user friendly, and caters itself well to inside sales teams. Their standout feature - and the one that actually won over one of my customers - is the ability to provide phone numbers tagged as mobile numbers, or to port existing mobile phone numbers into the platform. Here is why that matters. My customer's salespeople were bypassing the company phone system entirely and making outbound calls from their personal cell phones because customers were more likely to pick up for a mobile number than a business line. Aircall solved that problem by giving them numbers that showed up as mobile on caller ID, while keeping everything inside the company's phone system so management could track and monitor calls. If outbound call pickup rates are a problem for your sales team, Aircall has a solution that most providers simply do not offer. 2. Dialpad Dialpad is another strong performer for sales teams in 2026. They have a great user experience, a great admin platform, strong customer service, and a solid reputation for service quality. But what sets Dialpad apart for sales teams specifically is their AI. Dialpad was one of the first providers to pioneer automatic CSat scores and automatic call scores - AI grades every single call your salespeople make or receive and tells them how they did. They also have Agent Assist Cards, which pop up in real time during a call when a specific topic comes up - a competitor name, a product - and give the salesperson an instant link to a battle card or product description right on their screen. Better information in the moment leads to better calls, better customer experiences, and ultimately better sales. 3. RingCentral RingCentral has always been a market leader and they remain one of the top options for companies with inside sales teams. They have a strong user experience, a strong admin experience, and they have invested heavily in AI to keep pace with the competition. Their Teams integration is excellent - the RingCentral app embeds directly inside Teams in the left-hand sidebar, so salespeople who live in Teams can access the RingCentral phone system without ever leaving the app. The newest addition specifically for sales teams is a product called ACE. ACE gives real time AI analytics to both salespeople and their managers - customer sentiment, talk speed, greeting accuracy, and every other metric your company wants to grade sales calls on. It surfaces that information immediately after every call so reps can self-correct and managers always know how the team is performing. 4. Zoom Phone Zoom Phone rounds out the list and I have had a lot of success placing companies with large inside sales teams on Zoom. They have a great user experience, a great reputation for service quality and customer service, a strong admin experience, and excellent Teams integration. Their AI tool for sales teams is called the Zoom Revenue Accelerator. It gives both reps and managers deep analytics on every call - talk to listen ratio, talk speed, next steps, customer sentiment, and more. Reps can pull any call and ask AI how they did, what they can improve, and what the next steps are with a specific customer. Managers can pull any rep's calls and ask AI to surface coaching opportunities or flag accounts that are close to closing. The tool can even generate a follow up email automatically after a call. Zoom also has a real time analytics feature - formerly called Power Pack, now rebranded - that shows which reps are logged in, how many customers are on hold, and key queue metrics in real time. And Zoom does not charge the cost recovery and E911 fees that most other providers tack on, which makes them around $5 per user per month less expensive than competitors charging those fees. Great tools and great pricing - a strong combination for sales teams. The Bottom Line Those are the four business phone system providers I consistently recommend for companies with large inside sales teams in 2026 - Aircall, Dialpad, RingCentral, and Zoom Phone. Each brings something unique to the table, and the right fit for your company depends on your specific requirements. Do not call these providers directly and ask for pricing and a demo on your own. Send me an email or give me a call at 714.593.0011. My specialty is companies with 25 to around 5,000 employees. I will tell you which of these providers is the best fit for your organization, introduce you to the right salespeople, get you a great demo, and make sure your company gets significantly better pricing than going direct. And I do not charge you anything - the providers pay my broker fee. Don't forget to subscribe to the YouTube channel and check out AeroComInc.com. Thanks for watching - I'll catch you on the next one.

Aircall acquires Piper AI to turn customer conversations into revenue action. The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution - automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction. PARIS & SEATTLE-(BUSINESS WIRE)-Aircall, the AI-powered customer communications platform trusted by more than 23,000 businesses worldwide, today announced the acquisition of Piper AI, a revenue intelligence and agentic sales orchestration company. With Piper, Aircall extends its platform beyond the conversation itself - giving sales teams the tools to automatically act on every interaction, across every channel, from first touch to closed deal. "That is where AI becomes truly valuable for sales teams - not when it stops at a summary, but when it turns every customer interaction into action, pipeline clarity, and time back for reps to sell." - Scott Chancellor, CEO, Aircall Share Aircall already powers the conversations that drive revenue. Its platform unifies voice, SMS, and WhatsApp into a single workspace, with its AI Assist suite guiding sales reps before each call with account briefs, coaching them live with real-time playbooks and objection prompts, and automatically logging calls, generating summaries, and drafting follow-ups when the conversation ends. Deals don't close on a single call. They move - or stall - across emails, video meetings, follow-up threads, and multi-stakeholder conversations that unfold over weeks. Most of that activity is invisible at the pipeline level, leaving revenue leaders to forecast on incomplete information, chase reps for updates, and discover at-risk deals too late to do anything about them. Piper was built to solve that problem. Piper AI connects signals from every channel a deal touches - voice, video, email, text messaging, WhatsApp, and field activity - and converts them into structured revenue intelligence and automated action. For sales reps, that means every interaction automatically updates the CRM, regardless of where it happened. Meeting notes, email threads, call outcomes, and deal-stage changes sync without anyone lifting a finger - with full support for structured qualification frameworks like MEDDIC, BANT, and SPICED across every touchpoint, not just calls. Customers report cutting total CRM data entry time by more than 50% within the first month. For revenue leaders, Piper surfaces what individual communication tools can't: opportunity health across the full deal lifecycle. Piper scores every deal based on real cross-channel engagement signals - capturing deal momentum to flag where and how to intervene to minimize the risk of deals going cold. Customers report a 50% improvement in forecast accuracy. And Piper's agentic workflow engine runs continuously - triggering alerts, routing handoffs, generating pre-meeting briefs, and executing next steps on a schedule or when deal conditions change, without waiting for a rep to initiate anything. Piper also transforms your entire communication history into a searchable intelligence layer where teams can query their own pipeline data. Instead of digging through archives, users get instant answers derived from real customer interactions, turning months of unstructured conversations into a real-time playbook for what's actually winning deals. Together, the two platforms cover the full arc of a sales cycle: Aircall owns the conversation layer across voice, SMS, and WhatsApp; Piper orchestrates the revenue layer that connects those conversations to deals, pipeline, and outcomes. With this acquisition, Aircall unifies the platform built to connect conversations with the sales systems teams already use. Piper gives Aircall a deeper execution engine for the work that follows every customer interaction - so AI doesn't stop at summarizing what happened, but helps teams do what needs to happen next. No competitor in the revenue intelligence space owns the communications channel itself. Aircall does, and Piper turns that structural advantage into end-to-end revenue execution. Piper AI's Spain-based team joins a company with deep European roots. Aircall was founded in Paris and continues to accelerate its business and investment across Europe, reinforcing its commitment to European AI talent and global customers. "Aircall has always focused on helping teams have better conversations with customers. AI Assist Pro already guides reps before, during, and after every conversation across voice, SMS, and WhatsApp. With Piper, we are taking the next step: connecting those conversations to the pipeline signals, deal intelligence, and automated workflows that close revenue. That is where AI becomes truly valuable for sales teams - not when it stops at a summary, but when it turns every customer interaction into action, pipeline clarity, and time back for reps to sell." - Scott Chancellor, CEO, Aircall "We built Piper around a simple belief: that customer conversations are the blueprint for revenue, but their value shouldn't end in a summary. Every interaction across every channel reveals how deals are actually won. Joining Aircall lets us bring that intelligence to sales teams already running the world's leading AI-powered communications platform. Together, we turn every interaction into action, keeping every deal moving forward." - Rodrigo Burillo Ocejo, Piper AI About Aircall Aircall is an AI-powered customer communications platform for sales and support teams. The platform helps more than 23,000 businesses collaboratively manage voice, SMS, and WhatsApp conversations, deliver real-time coaching and AI playbooks during live calls, handle high-volume inbound and outbound interactions autonomously through AI Virtual Agents, automate post-call workflows, and connect every interaction to the tools they already use across 250+ native integrations. Founded in Paris, Aircall has surpassed $200 million in ARR and serves customer-facing teams across more than 100 countries. About Piper AI Piper AI is a revenue intelligence and workflow orchestration company that captures customer interactions across calls, video meetings, email, messaging, and field activity, then automatically converts them into structured CRM updates, deal scoring, pipeline risk signals, and agentic workflows - giving sales teams the intelligence and automation they need to move faster, forecast accurately, and close more revenue.

Aircall has completed its first-ever acquisitions, purchasing Spanish company Piper AI and US-based Vogent to strengthen its artificial intelligence capabilities for sales teams. The deal amounts were not disclosed. Piper AI analyses conversations across calls, emails, SMS and WhatsApp, converting them into actionable sales signals and automatically updating CRM systems. Vogent provides AI agents capable of handling voice calls directly. The acquisitions enable Aircall to offer end-to-end AI solutions combining conversation analysis and automated voice interactions. The profitable unicorn now claims over 23,000 clients and generates more than €200 million in annual recurring revenue, with over 25% yearly growth. Aircall's Europe director Léa Lejoly said the company may pursue additional acquisitions, though remains measured about a potential Nasdaq IPO.