Aircall co-founder Olivier Pailhès returns as CEO. Aircall2 Minutes · Published on October 29, 2026 PARIS, Oct. 29th, 2026 - Aircall, the customer communication and engagement platform, today announced that co-founder Olivier Pailhès has returned as Chief Executive Officer, succeeding Scott Chancellor. Pailhès served as Aircall's CEO from its founding in 2014 until 2023, and has remained on the Board of Directors since. Pailhès returns to a company larger than the one he handed over. Aircall now serves more than 24,000 customers and has reached $250 million in annual recurring revenue. It started in 2014 with four founders and a conviction that business phone systems were overdue for a rebuild. Pailhès' return signals his ardor for a new entrepreneurial endeavor, and simultaneously returns Aircall to its founding impulse; build what the market isn't. Aircall has moved beyond call management into voice agents for growing business. The founder's original thesis remains unchanged - that phone conversations are where customer relationships are won - but the opportunity has shifted. Today, AI voice agents handle the repetitive work while people focus on the relationships that need them, and with voice at its core, Aircall is best-positioned to lead AI-human collaboration in customer communications. "Twelve years after we started Aircall, AI has handed us a rare opportunity; to bring voice back to the center of customer conversations," said Pailhès. "Smart voice agents take the repetitive work. People get more time to engage with customers who need them. It's time to build." Having developed on a foundation of AI call transcription into live conversation agents, voice remains at Aircall's core, now wrapped in omnichannel capabilities. Customers reach AI voice agents via phone, messaging, or chat, and the agent carries context across channels. Across these many formats, Pailhès is committed to keeping Aircall leading in AI voice agent development, with reliability as the non-negotiable constraint. Aircall remains focused on voice quality as the centerpoint of its product. A voice agent that drops a call, misinterprets an address, or hands a customer to the wrong queue ends up costing a business more than it saves. Pailhès maintains that connectivity, reliability, and call quality are what make an AI voice agent deployable at all. "Customers hand us their phone number, which means they hand us their reputation," said Pailhès. "Quality and reliability are not features we market; they're a given, and a foundation that we must maintain as we develop our AI." Pailhès began his career at The Boston Consulting Group and ArcelorMittal. He went on to co-found Aircall in 2014 alongside Jonathan Anguelov, Pierre-Baptiste Béchu and Xavier Durand, leading it through its expansion across Europe, the United States, and Asia-Pacific. Pailhès holds an MBA from HEC Paris, and is an accomplished pianist. The Aircall team in Paris has learned that an unscheduled jazz performance usually means the founder is in the building. About Aircall Aircall is an AI-powered customer communications platform for sales and support teams. The platform helps more than 24,000 businesses collaboratively manage voice, SMS, and WhatsApp conversations, deliver real-time coaching and AI playbooks during live calls, handle high-volume inbound and outbound interactions autonomously through AI Voice Agents, automate post-call workflows, and connect every interaction to the tools they already use across 250+ native integrations. Founded in Paris, Aircall has surpassed $250 million in ARR and serves customer-facing teams across more than 100 countries. Media contact: Lorenza Pugliese ([email protected]) Published on October 29, 2026.

Aircall expands into Southeast Asia, targets AI voice-agent partnerships. Customer-communications platform Aircall is expanding into Southeast Asia as it seeks local partners to deploy AI voice agents, automated workflows and communications tools across the region. The company said its Asia-Pacific strategy will build on its existing Australia and New Zealand business. Aircall is emphasizing localization and channel partnerships, including integrations with widely used regional communications tools such as WhatsApp. Frank Eagleton, Aircall's Asia-Pacific managing director, is leading regional growth and market expansion. Rehan Wickremeratne has been tasked with developing the partner ecosystem supporting the Southeast Asia push. Aircall said it serves more than 24,000 businesses globally and has annual recurring revenue above $200 million. Its platform combines voice, SMS and WhatsApp communications with AI voice agents, workflow automation and integrations with business applications. The company is inviting technology providers, resellers and service partners in Asia-Pacific to work on localized deployments.

Aircall is expanding across Southeast Asia, building on its presence in Australia and New Zealand. The AI-powered customer communications platform, which serves over 24,000 businesses globally, has promoted Frank Eagleton to Managing Director for Asia Pacific and appointed Rehan Wickremeratne as Partnerships Lead. The company is pursuing a channel-first strategy, working with local partners to deliver AI voice agents that handle routine customer interactions in local languages whilst routing complex queries to human staff. Aircall cites regional demand for AI solutions, noting KPMG research showing 87% of Asia Pacific CEOs expect returns on AI investments within three years. The expansion focuses on localisation, including WhatsApp integration. Aircall has surpassed $200 million in annual recurring revenue and operates across more than 100 countries.