Automation Anywhere has acquired Aisera to enhance its Agentic Process Automation (APA) platform, aiming to redefine IT Service Management (ITSM) for the AI era. This acquisition will help create an Autonomous Enterprise, where up to 80% of work is automated or AI-assisted, reducing ITSM seats by 40%. The combined expertise will offer comprehensive automation solutions, improving efficiency and customer satisfaction. BofA Securities and J.P. Morgan Securities advised on the deal.

Automation Anywhere acquires Aisera to supercharge the Autonomous Enterprise. Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, today announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. The acquisition expands Automation Anywhere's deep AI portfolio and expertise in automating mission-critical enterprise processes with Aisera's industry-leading self-service agents for IT Service Management (ITSM), HR, and Customer Service creating the industry's most comprehensive agentic automation portfolios to deliver autonomous operations across departments and improve employee and customer experience. A shared vision for business in the AI era: the Autonomous Enterprise Together, Automation Anywhere and Aisera will help customers accelerate their journey toward an Autonomous Enterprise, where up to 80 percent of the work is fully automated or assisted by AI agents. In an Autonomous Enterprise, the work done by people is elevated, costs are reduced, processes accelerated, and customer satisfaction increases. Automation Anywhere Inc. believe this acquisition will also make Automation Anywhere the only company to offer APA for core operations with connected self-service AI agents accessible to every employee. "With this acquisition, we're expanding the value we offer to customers, broadening our market reach, and accelerating the momentum of our GenAI business - already the cornerstone of our growth and the majority of our bookings," said Mihir Shukla, CEO and Co-founder at Automation Anywhere. "We are in a unique position to help customers adopt agentic AI faster while reducing their spending on existing, seat-based ITSM products. With AI agents doing the work, up to 40% fewer ITSM seats are needed. And in this new agentic world, Automation Anywhere charges for work done rather than underutilized seats." "The union of Automation Anywhere and Aisera creates an agentic automation powerhouse," said Abhi Maheshwari, CEO of Aisera. "Both companies share a common vision - to harness AI as a transformative force that reimagines how every enterprise function operates. This moment is a testament to the incredible innovation, dedication, and hard work of Aisera's employees. We extend our deepest gratitude to our customers, who have been the driving force behind every innovation and the inspiration for every leap forward. Together with Automation Anywhere, we will continue to redefine the future of enterprise work and deliver exponential value for businesses across the globe." A Defining Moment for the Autonomous Enterprise "This acquisition marks a defining moment in enterprise AI," said Venky Ganesan, Partner at Menlo Ventures. "Aisera's pioneering agentic platform and Automation Anywhere's deep enterprise automation expertise together creates a powerful force for autonomous enterprise transformation. It's a strategic combination that accelerates value creation for customers and investors alike." The combination of Automation Anywhere's Agentic Process Automation (APA) and Aisera's Conversational AI platform creates a unified technology stack purpose-built for the Autonomous Enterprise. Together, the two companies not only have proven market expertise and a track record of delivery for Fortune 2000 customers but can also deliver complete automation - from understanding intent through natural language to reasoning across data, taking action, and orchestrating outcomes across thousands of enterprise systems. The combined offerings provide capabilities that are either unavailable elsewhere or would otherwise require customers to integrate and maintain multiple point solutions, including: * Conversational AI Agents trained with purpose-built domain models for self-service in ITSM, employee and customer experiences. * Agentic Process Automation (APA) System, which enables users to ask AI questions, receive answers and have AI act on their behalf across thousands of IT systems. This goes beyond AI that only answers questions without acting. * Industry-first Process Reasoning Engine (PRE) that powers its AI agents with insights from the 400 million automations that run on its platform to dramatically increase automation and AI accuracy. * Mozart Orchestrator, which orchestrates complex processes across agents and automations on every platform. * Enterprise-ready technology with proven security, governance, and an open approach to allowing customers to choose the right LLMs and infrastructure providers for their use cases. Aisera, including its team of more than 100 AI engineers, joins Automation Anywhere to help accelerate development of its next generation of multi-sector agentic solutions. Automation Anywhere is committed to supporting Aisera's customers, the ongoing development and support of their products, and is increasing its overall investment in agentic AI. BofA Securities, Inc. acted as an exclusive financial advisor to Automation Anywhere, and J.P. Morgan Securities LLC acted as exclusive financial advisor to Aisera. * Susan Torrey * Corporate Communications at Automation Anywhere * [email protected] About Automation Anywhere. Automation Anywhere has been committed to defining the future of work by unleashing human potential through automation for over 20 years. The company enables this future through its leading Agentic Process Automation (APA) System for IT leaders and developers as well as purpose-built agentic solutions for business leaders in finance, customer service, IT and HR. Learn more at www.automationanywhere.com Connect with Automation Anywhere. Follow Automation Anywhere Inc.: LinkedIn | Instagram | Youtube More content: Blog | Community | Newsletter | Webinars Ready to see Agentic Process Automation (APA) in action? Request a demo Automation Anywhere is a registered trademark/service mark of Automation Anywhere, Inc. in the United States and other countries. 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Agentic AI king of the day at Dreamforce 2025 keynote. * Dreamforce 2025 has begun. * CEO, chair, and co-founder Marc Benioff presented. * Many successful Salesforce customers provided their stories. Htxt is on the ground of Dreamforce 2025 - the annual event for Salesforce to show off its latest and greatest in the world of CRM (Customer Relationship Management). The big focus this year is transforming every business into an "agentic enterprise" that heavily uses agentic AI, and you may be using it soon, even if you're not in the orbit of big tech or big business CRM. Agentic AI, for those unfamiliar, is a use of AI that involves the creation and use of an artificially intelligent agent that works, much like a human employee, to get things done. Agentic AI sets itself apart by being more localised and dedicated to a specific use case and its data (like one company), as well as depending on human interaction to work. This is the focus of Agentforce 360, the big, new, unified platform from Salesforce that is focused on Agentic AI. For companies, behind the scenes, it offers the ability to get into AI faster and deploy it as soon as possible for just about any task under the sun. For customers on the other side of things, this will mean more instances like AI chatbots that are actually useful, or AI sorting out your technology problems or acting as your personal shopper. The keynote, which you can watch in full in the embed below, revealed more about this approach. The first surprise here is just how complex and flexible all of this is. If you want AI to do... just about anything, you can probably do it through one of Salesforce's products. Work automation, programme creation, billing, customer sales, and more. If your company has a need to do something quicker or with more data to back up decisions, then there's an agentic AI answer for it. Another surprise from the keynote was the promise that agentic AI will eliminate "donkey work" - tedious and time-consuming work that doesn't contribute to your deeper goals but needs to be done regardless. This should, in theory, leave human employees to do more important work, leading to more success for themselves and the company as a whole. As worries around AI replacing humans continue to grow, this idea of the two working together was another theme of the keynote. To illustrate this, the event also touched on five big companies and their big success stories with agentic AI, these being Williams Sonoma, Pandora, PepsiCo, FedEx, and Dell. Salesforce CEO, chair, and co-founder Marc Benioff (pictured above) speaks in the keynote to big names from each company to learn about this together with some live demos about new products. Something Htxt take note of in the stories from each of these companies is AI agents acting as service reps and personal shoppers for users shopping online. These AI applications essentially take the place of expert employees working in stores who have a deep knowledge of the company catalogue and give you precise recommendations on purchases. This is something Htxt can appreciate when searching for gifts for people, especially when shopping in person may not be possible. For more on the Dreamforce 2025 keynote, you can, as mentioned, watch the event in full below. At 91 minutes, it will take some time, but Htxt has you covered. A thread with the big details and reveals exists on its Facebook and Twitter/X accounts. Simply click through to either platform to find its summaries of what went down.