Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Anthropic has unleashed AI agents that can surf the web and control computers, intensifying the race to commercialize AI assistants that can actually get things done.The move puts Anthropic in direct competition with tech giants Microsoft, Google, and OpenAI, who are all vying to automate routine computer tasks for businesses looking to boost productivity and cut costs. While previous AI tools have focused on text and image generation, these new agents represent an evolution toward AI systems that can actively manipulate software and complete complex workflows with minimal human oversight.“Agentic AI is set to redefine industries over the next three years, with its ability to operate autonomously and make decisions without human intervention,” Dan Parsons, COO/CPO at Thoughtful AI, told PYMNTS. “The greatest impact will be seen in areas like system administration, operations, customer service, and complex decision-making, where AI can drastically improve efficiency, reduce costs, and unlock new levels of scalability.”Anthropic’s Agent MoveAnthropic’s new AI capabilities allow its Claude model to control computers directly—from web browsing to coding and app interaction. While the technology shows promise, with Anthropic claiming superior performance on key benchmarks, actual success rates remain modest at 14.9% for basic computer tasks.Unlike rivals Microsoft and Salesforce, which build AI agents to work within specific applications, Anthropic’s approach lets its AI system operate computers just as humans do – by interpreting what’s on screen and using the mouse and keyboard. The strategy marks a significant shift in how AI could automate everyday tasks, though experts caution that reliable performance remains a key challenge.“Right now, the impact of autonomous AI agents is limited, but the potential is very large,” Olga Kupriyanova, principal consultant, AI & data engineering at technology research and advisory firm, ISG told PYMNTS.The growing competition in the AI agent space will likely drive down AI pricing. According to McKinsey, while AI agents were initially too expensive for many business applications, costs are now rapidly declining