Cleveland Clinic announces the rollout of Ambience Healthcare's AI platform.

What You Should Know:– John Muir Health (JMH), a health system renowned for its commitment to patient care, today announced the full enterprise rollout of Ambience Healthcare’s AI scribing platform.– The expansion follows a successful pilot program that demonstrated significant improvements in patient experience, clinician well-being, productivity, and financial sustainability.“Coding Aware” Technology Improves Patient ExperienceAmbience’s unique “coding aware” technology sets it apart from other AI solutions. The platform can generate documentation that is compliant with complex billing codes and surfaces relevant codes for clinicians to review at the point of care. This ensures accurate and efficient billing, reducing administrative burden and improving financial performance. Unlike other ambient documentation solutions struggling to achieve widespread adoption, Ambience has seen rapid uptake at JMH, with over 65% of clinicians across 15 specialties actively using the platform.Key benefits of Ambience’s AI platform:Enhanced Patient Experience: Providers using Ambience saw a significant increase in patient satisfaction scores, demonstrating the platform’s positive impact on patient interactions.Providers using Ambience saw a significant increase in patient satisfaction scores, demonstrating the platform’s positive impact on patient interactions. Reduced Clinician Burnout: Ambience contributed to an 11% decrease in clinician burnout and improved work-life balance by reducing after-hours charting.Ambience contributed to an 11% decrease in clinician burnout and improved work-life balance by reducing after-hours charting. Increased Productivity and Efficiency: Clinicians experienced a 24% decrease in time spent on notes and patient instructions, leading to a 21% increase in patient face time.Clinicians experienced a 24% decrease in time spent on notes and patient instructions, leading to a 21% increase in patient face time

Ambience's fully Epic-integrated AI technology reduces burnout and boosts patient face timeJohn Muir Health (JMH), a nationally recognized health system with two of America's top regional hospitals according to U.S. News & World Report, and Ambience Healthcare , the only "coding aware" AI platform, have announced the full enterprise rollout of Ambience's AI technology for documentation, CDI & coding, and care coordination.While the majority of ambient documentation solutions are struggling to achieve meaningful adoption, more than 65% of clinicians at JMH across 15 specialties are currently leveraging Ambience before, during, and after patient encounters.In addition to rapid adoption and performance across specialties, the decision to move forward with an enterprise rollout was also supported by Ambience's impact on key clinician and patient metrics. And with improvements to CDI, Ambience is financially sustainable without placing additional burden on clinicians to see more patients to cover the cost of the technology."This has been the most transformational technology that I've ever seen in healthcare," said Priti Patel, MD, CMIO of John Muir Health. "Across the continuum of care, Ambience is making a profound impact with our patients and clinicians. Patients get increased face time and a deeper connection with their providers. Our clinicians can fully focus on their patients without having to multitask during the visit, and can go home on time at the end of the day."By partnering with Ambience, JMH has achieved improvements across a variety of areas, including:Patient Experience & Satisfaction Providers with 60%+ Ambience utilization saw a 1.16-point increase in patient satisfaction-nearly 3x the gain compared to providers with lower or no utilizationClinician Well-Being & Satisfaction 11% decrease in clinician burnout (Physician survey data) 86% of clinicians feel like Ambience increases efficiency (Press Ganey Physician survey data) 91% of clinicians would feel disappointed if they could no longer use Ambience (Press Ganey Physician survey data)Clinician Productivity & Efficiency 24% decrease in time in notes and patient instructions (Epic UAL data) 18% decrease in after-hours charting, reducing "pajama time" and improving work-life balance (Epic UAL data) 21% increase in patient face time, leading to 40 more minutes per day, per provider (Epic UAL data) 4% increase in coding complexity through more precise documentation 5% increase in wRVUs, reflecting improved documentation efficiency and enhanced billing accuracyFinancial Sustainability $3,000,000 in estimated cost savings from a 44% reduction in primary care provider turnover, lowering recruitment and onboarding expenses while retaining experienced cliniciansThe Importance of "Coding Aware" TechnologyAs the only "coding aware" AI platform, Ambience is able to generate documentation that is compliant with hundreds of thousands of complex billing codes, in addition to surfacing precise codes for clinicians to review at the point of care