Overview

Assembled provides a platform designed to improve workforce management for customer support teams. The platform includes tools for advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service operations more effectively. It serves a range of clients, from small businesses to large corporations, by utilizing artificial intelligence and automation to enhance team efficiency. Key features include adherence reports that track agent schedules and real-time performance data, which help maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee. This approach not only generates consistent revenue but also enables ongoing updates and improvements to the platform. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

Simplify's Take

What believers are saying

• Raised $51M in Series B funding for product development in 2023.
• Increased demand due to rise of remote work and distributed teams.
• Growing need for omnichannel support enhances Assembled's market relevance.

What critics are saying

• Facing competition from established players like Zendesk and Freshdesk.
• Economic downturns may affect subscription renewals and revenue.
• Data privacy regulations like GDPR could impact cross-border operations.

What makes Assembled unique

• Assembled offers AI-driven workforce management for customer support teams.
• The platform integrates with tools like Google Calendar and Slack for seamless scheduling.
• Assembled provides omnichannel support management, covering chat, email, phone, and social media.

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Funding

Total Funding

$70.7M

Above

Industry Average

Funded Over

3 Rounds

Notable Investors:

New Enterprise Associates

Notable Investors:

New Enterprise Associates

$51,000,000

Series B

May 2022

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.

Series B Funding Comparison

Above Average

Industry standards

Ind Avg. $35M

$4M

$30M

$45M

$51M

$65M

$100M

View all funding stages