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About Assembled
Industries
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series B
Total Funding
$68.8M
Headquarters
San Francisco, California
Founded
2018
Overview
Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to track agent adherence to schedules and provide real-time performance data, helping businesses maintain high service uptime. Unlike its competitors, Assembled focuses specifically on optimizing customer support operations, which helps reduce costs and improve agent productivity. The company's goal is to ensure that support teams are effectively managed and always adequately staffed to deliver quality service.
Simplify's Take
What believers are saying
- Raised $51M in Series B funding for product development and innovation.
- Increased demand for remote work solutions aligns with Assembled's capabilities.
- Growing need for omnichannel support enhances Assembled's market relevance.
What critics are saying
- Competition from CRM giants like Salesforce may threaten market share.
- Rapid AI advancements require continuous innovation, straining resources.
- Economic downturns could reduce client spending on workforce management tools.
What makes Assembled unique
- Assembled offers AI-driven workforce management tailored for customer support teams.
- The platform integrates seamlessly with tools like Google Calendar and Slack.
- Assembled provides real-time data analytics for optimizing customer support operations.
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Funding
Total Funding
$68.8M
Above
Industry Average
Funded Over
3 Rounds
New Enterprise AssociatesIndustry standards
Benefits
Competitive compensation and equity package
Insurance coverage
401(k)
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend
Company News
Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates with participation from Emergence Capital and Basis Set Ventures. CEO Ryan Wang says that the new capital will be put toward product development, including […]
CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of money is spent on platforms like Salesforce or SAP to manage incoming calls and outgoing marketing and sales activity, not a lot of attention is given to the issue of how to help the teams using all that software work […]
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About Assembled
Industries
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series B
Total Funding
$68.8M
Headquarters
San Francisco, California
Founded
2018
There are no jobs for Assembled right now.
Find jobs on Simplify and start your career today