AssureSoft earns Great Place to Work(R) Certification for fifth consecutive year. October 07, 2026 10:30 ET | Source: AssureSoft * The AI-powered software engineering company links talent development with stable teams, long-term client partnerships, and recognition for customer service. "That takes more than technical ability. It takes a workplace where people can keep learning and build lasting careers. This fifth consecutive certification..." "Our clients need engineers who understand their business, contribute ideas, and take responsibility for the work," "That takes more than technical ability. It takes a workplace where people can keep learning and build lasting careers. This fifth consecutive certification..." "Our clients need engineers who understand their business, contribute ideas, and take responsibility for the work," SANTA CRUZ DE LA SIERRA, Bolivia, Oct. 07, 2026 (GLOBE NEWSWIRE) - AssureSoft, an AI-powered nearshore engineering partner that combines AI productivity with the ingenuity, accountability, and craftsmanship of expert Latin American engineers, has earned Great Place to Work(R) Certification(TM) in Bolivia for the fifth consecutive year. The milestone reflects the company's sustained commitment to its employees and the workplace culture that supports stable engineering teams and long-term client relationships. The Great Place to Work(R) Certification is based on employee feedback about their workplace experience. AssureSoft's certification in Bolivia, its main talent hub, follows its inclusion in the Best Workplaces in Latin America(TM) lists for two years in a row, regional recognitions that provide further context for its investment in workplace culture. For AssureSoft, investing in people is also an investment in the client experience. The company focuses on developing engineers who build lasting knowledge of clients' products, collaborate closely with their teams, and take ownership as business needs evolve. Team continuity helps preserve that knowledge and sustain working relationships across successive stages of product development. "Our clients need engineers who understand their business, contribute ideas, and take responsibility for the work," said Daniel Gumucio, founder and CEO of AssureSoft. "That takes more than technical ability. It takes a workplace where people can keep learning and build lasting careers. This fifth consecutive certification recognizes the culture our team has built and the foundation it provides for long-term client partnerships." Client feedback underscores the value of continuity AssureSoft recorded a client Net Promoter Score (NPS) of 82 in 2025 and currently holds an overall rating of 4.7 out of 5 on Clutch. Its client relationships average more than four years, reflecting a delivery model designed for ongoing collaboration. Client feedback offers a direct view of that model. In a verified Clutch review, a development director at a cybersecurity company described the AssureSoft team as "remarkably stable" and highlighted its communication skills and cultural alignment. The client also reported consistent delivery over four years, through acquisitions, new platforms, and management changes. In 2026, AssureSoft was recognized as an IAOP Global Outsourcing 100(R) All-Star Company, with distinctions in Customer References, Awards & Certifications, Programs for Innovation, and Programs for Social Impact. It also earned recognition as Outsource Partner of the Year in the Software category of the Business Intelligence Group's 2026 Excellence in Customer Service Awards. Partnering with clients across industries In 2026, AssureSoft added clients in financial services, healthcare, construction, cybersecurity, physical security, and legal technology. These engagements complement its experience supporting companies in e-commerce, hospitality, and other software-driven industries. AssureSoft's AI expertise spans building AI capabilities into products, preparing data foundations, automating business workflows, and developing AI-enabled platforms. To support this work, the company invests in continuous technical learning, mentorship, and professional development. Its Digital Academy and AI-First Engineering Learning Program help engineers strengthen practical AI capabilities alongside the technical expertise, critical thinking, and ownership needed to deliver reliable software. For engineering leaders evaluating these capabilities, AssureSoft offers its free AI-Powered Senior Engineer Checklist, a 30-point framework covering AI judgment, communication, ownership, context and safeguards, output evaluation, and product awareness. The resource helps leaders assess whether senior engineers can turn AI-powered productivity into reliable business value. About AssureSoft Founded in 2006, AssureSoft is a nearshore software engineering partner combining AI-powered productivity with the expertise, ingenuity, and accountability of Latin American engineers. The company serves clients in the United States and Canada through staff augmentation, dedicated engineering teams, and end-to-end software development. AssureSoft is ISO/IEC 27001:2022-certified. Learn more at www.assuresoft.com. Media contact Catalina Soto Pizano Marketing Operations [email protected]

Hugo, TP among winners at 2026 Excellence in Customer Service Awards. PENNSYLVANIA, UNITED STATES - Hugo and TP are among the major outsourcing firms named winners at the 2026 Excellence in Customer Service Awards, joining a global lineup that includes other outsourcing firms like TELUS Digital, SS&C Intralinks, CSG and AssureSoft, with Liveops and Simply Contact rounding out the finalist field. According to a press release, the Business Intelligence Group recognized companies across more than 20 industries and multiple continents for delivering measurable, human-centered customer experiences. The awards span seven categories and reflect a customer service landscape reshaped by artificial intelligence (AI) adoption, workforce redesign, and rising accountability for results - a shift that placed outsourcing providers at the center of this year's class. Outsourcing firms lead 2026 Customer Service Awards. This year's cohort places business process outsourcing (BPO) firms front and center. Hugo took home Outsource Partner of the Year, while TP, TELUS Digital, SS&C Intralinks, CSG, and AssureSoft were also recognized across categories tied to customer experience, technology integration, and operational performance. Liveops and Simply Contact rounded out the finalist field, underscoring the depth of competition among outsourcing providers vying for enterprise contracts. "The 2026 Excellence in Customer Service Award winners are not managing customers. They are earning them," said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. The remark frames a year in which judges weighted measurable outcomes - handle times, retention rates, SLA adherence - over brand storytelling. How AI and accountability shape the global outsourcing sector. What distinguished this year's winners, according to the organizers, was the rigor behind the results. "What stood out across this year's submissions was the accountability of the work. These are organizations and individuals who know their numbers and more importantly, they know what moved them," Fordyce said. He added that whether the tool was AI, culture change or process redesign, every winner could trace specific actions to specific outcomes. That standard reflects a broader shift across the outsourcing sector, where buyers are increasingly demanding evidence of impact rather than promises of capacity. The recognition of firms like Hugo, TP and TELUS Digital points to a market rewarding providers that combine specialized talent with AI-augmented delivery and transparent performance data. The 2026 winners' list arrives as the global outsourcing industry navigates a turning point - automation is reshaping service models, enterprise clients are tightening expectations on quality and cost, and the providers earning recognition are those proving they can scale capability and accountability in equal measure. Hugo Technologies was previously named the 2025 Outsourcing Impact Champion by Outsource Accelerator, in recognition of its groundbreaking "Hugo Academy" initiative - a program transforming education and employment pathways for African youth - alongside other BPO companies recognized for their social impact and corporate responsibility efforts. The company is also currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA's Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry. Similarly, TP continues to cement its leadership position in the global market. The firm recently ranked number one in the OA500 2025 index, a comprehensive and objective directory published by Outsource Accelerator that evaluates and ranks the world's leading business process outsourcing providers.