Overview

Bernard provides an AI-powered operating system for appliance repair and other home/commercial services. It automates the whole service workflow—from customer intake and triage to scheduling, dispatch, and parts procurement—via an integration with phone, text, and email channels. A core feature, Pre-ID, analyzes the specific appliance and reported symptoms against repair histories, similar jobs, manufacturer guidelines, and parts data to generate a probable diagnosis, a ranked list of needed parts, and technician questions, helping technicians arrive with the right info and parts for a first-time fix. Bernard differentiates itself by offering an end-to-end, AI-driven workflow platform rather than a single tool, aiming to cut administrative overhead, reduce return visits, and improve margins and customer experience for appliance repair providers. Its goal is to establish a reliable, scalable operating system that can automate service operations for home and commercial appliance repairs.

YC Company

Launched Recently