Overview

Bernard provides an AI-powered operating system for appliance repair that runs the full service workflow for home and commercial service providers. It uses AI “employees” to handle customer intake (phone, text, email), triage, scheduling, dispatch, and parts procurement, plus a Pre-ID pre-diagnosis tool that compares a reported issue to repair histories, guidelines, and parts data to suggest a likely diagnosis, parts list, and follow-up questions. Bernard differentiates itself by automating end-to-end service operations to increase first-time fix rates and reduce paperwork and second visits. The goal is to streamline repairs, improve customer experience, and lower administrative overhead for appliance repair providers, supported by YC Summer 2026 and New York origins.