Blameless

Blameless

SaaS platform for incident management

Overview

Blameless provides a SaaS platform for incident management in software reliability engineering (SRE). It integrates with chat, alerting, metrics, and ticketing tools to automate and coordinate responses, guiding teams through predefined workflows during incidents and capturing learnings for post-incident reviews. By automating notifications, workflows, and data collection, it helps reduce incident counts, speed up response, and improve future performance. Its goal is to help engineering teams operate more reliably at scale by aligning people and processes around structured incident management, delivered via a subscription model.

About Blameless

Simplify's Rating
Why Blameless is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Enterprise Software

Company Size

11-50

Company Stage

Series B

Total Funding

$50.1M

Headquarters

San Mateo, California

Founded

2017

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Simplify's Take

What believers are saying

  • Combined FireHydrant-Blameless platform accelerates product innovation and enterprise market expansion post-acquisition.
  • AI-driven incident summarization reduces engineer distractions and improves incident response efficiency significantly.
  • Enterprise integrations with ServiceNow, Microsoft Teams, Google Workspace expand workflow connectivity and adoption.

What critics are saying

  • FireHydrant discontinues Blameless brand, migrating customers to unified platform within 18-24 months.
  • Competitors like PagerDuty and Datadog commoditize AI incident summarization, eroding differentiation.
  • Enterprise customers consolidate tooling with large observability vendors, compressing standalone SaaS pricing power.

What makes Blameless unique

  • FireHydrant acquisition August 2024 consolidates incident management leaders into comprehensive end-to-end platform.
  • AI-powered IncidentAssistant condenses thousands of incident communications into concise overview in seconds.
  • Terraform Provider enables programmatic workflow management with version control and CI/CD integration.

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Funding

Total Funding

$50.1M

Meets

Industry Average

Funded Over

3 Rounds

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.
Series B Funding Comparison
Below Average

Industry standards

$35M
$30M
Blameless
$45M
Linktree
$65M
Substack
$100M
ClickUp

Benefits

Medical, dental & vision insurance

Life insurance

Roth & traditional 401(k) options

Parental leave

PTO

Remote first culture

Team & company wide events

Company News

TechCrunch
Aug 21st, 2024
Two incident management startups join forces as FireHydrant nabs Blameless | TechCrunch

Two incident response startups joined forces on Wednesday when FireHydrant announced it was buying former competitor Blameless.

Business Wire
Feb 12th, 2024
Blameless Launches Revolutionary Ai-Powered Incident Assistant Feature To Modernize It Operations

SAN FRANCISCO--(BUSINESS WIRE)--Blameless, the foremost Incident Management solution and AI innovator, today unveiled a major enhancement to its platform with its groundbreaking AI-powered Incident Assistant feature launch. IncidentAssistant™ marks a significant advancement in enabling customers to seamlessly integrate Artificial Intelligence into their IT Operations strategy, saving engineers time and distractions. “While companies have evolved their software development from monoliths to microservices, operational practices haven't kept pace until now, thanks to Blameless. Incident Assistant is a transformative tool within the Blameless platform that provides immediate clarity on the status of incidents, condensing thousands of lines of communication into a concise overview in less than a second. This means new responders no longer need to sift through messages or disrupt troubleshooting for updates. Incident communicators can offer timely, succinct, persona-based updates without bothering troubleshooters, which our customers describe as a game-changer,” stated COO Ken Gavranovic

Yahoo Finance
Oct 12th, 2023
Blameless Unveils New Terraform Provider To Elevate Workflow Management At Scale

BlamelessLeading Incident Management Solution Enhances Control, Automation, And Security Workflow With Terraform’s Lightning-Fast ResourceSAN MATEO, Calif., Oct. 12, 2023 (GLOBE NEWSWIRE) -- Blameless , the leading reliability management platform, today announces the release of a new integration with Terraform, now available for immediate download from the Terraform Registry (™). This innovative tool empowers enterprise organizations to programmatically configure and manage Blameless incident workflows.Elevating Reliability and GovernanceReliability and engineering excellence within the enterprise depends on incident response and retrospective workflows that adhere to the highest operation and change management control standards, particularly in production environments.For enterprise organizations leveraging Blameless and striving to achieve an elevated level of governance and control, the Blameless Terraform Provider offers essential configuration guardrails, including version control, automation, and security. Terraform, a widely recognized and respected tool within the DevOps, SRE, and software engineering communities, now seamlessly integrates with Blameless, providing a robust solution for managing incident workflows at scale.Impact and Significance: Why This MattersThe Blameless Terraform Provider delivers a comprehensive array of features and benefits:Features:Tracking configuration changes with version control.Detailed audit logs to track configuration changes and their authors.Seamless automation of Blameless configuration changes, perfectly aligning with existing CI/CD workflows.Benefits:Streamlined, automated configuration updates.Simplified configuration changes, reducing the risk of manual errors.Accelerated onboarding with shareable templates.Facilitated configuration rollbacks.Enhanced learning resources for optimizing incident and retrospective workflows.Additional Benefits:The Blameless Terraform Provider offers flexibility by allowing programmable configuration and updates for various Blameless resources, including:Story continuesBlameless severity and roles.Blameless organization settings.Blameless incident types, complete with task checklists and retrospective templates."The Blameless Terraform Provider is a game-changer for engineering teams seeking higher governance and control. By leveraging Terraform, a tool embraced by the DevOps, SRE, and software engineering communities, organizations can greatly simplify configuring Blameless to meet their needs. That has so many implications for teams trying to be effective at speed: Setting standards around deployment, enhanced automation, or ensuring version control for incident workflows," said Jim Gochee, CEO of Blameless.Additional Resources:The Blameless ChangelogThe Blameless BlogBlameless DemoAbout BlamelessBlameless is an incident workflow solution that carries teams through a codified playbook from start to finish in one fluid motion

AITech365
Sep 29th, 2023
Blameless Announces New Google Docs and Google Drive Integration to Help Engineering Teams Enhance Their Incident Management and Retrospectives

Blameless, a premier platform in reliability management, is thrilled to announce its newest integration with Google Docs and Google Drive from G Suite.

Channel Daily News
Sep 14th, 2022
Blameless Inc partners with ServiceNow, Inc.

Site reliability engineering platform, Blameless has announced new integrations with ServiceNow and Microsoft Teams (MS Teams) to streamline the incident management process for enterprise customers.

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