Back to Newsroom July 27, 2026 High-Speed Fiber Internet progress ramps up in Rock County, WI. Media contact Brightspeed bringing multi-gig-speed, 100% fiber-to-the-home internet to families and small businesses in Milton CHARLOTTE, N.C. - July 27, 2026 - Faster internet is officially on its way to Rock County! Brightspeed, the nation's third-largest fiber broadband builder, is advancing its plan to build its multi-gig-speed fiber internet network for nearly 4,400 homes and businesses in Milton. Right now, construction is underway for roughly half of those locations. This expansion is just a portion of the company's broader effort to connect roughly 213,000 locations across the state to the nation's fastest internet (highspeedinternet.com).* Brightspeed's fiber network expansion in Wisconsin is roughly 30 percent complete. Brightspeed is also building fiber for more than 1,000 homes and businesses in the neighboring community of Footville. What Rock County Can Expect During Construction As construction continues, residents may notice its trucks, crews and increased activity in their neighborhoods. Crews may dig, bore underground or work on existing utility poles to connect Milton to Brightspeed's state-of-the-art network, which has a 4.4-star rating on Trustpilot and more than 19,650 five-star reviews,** to more communities across the state. Brightspeed know construction can be disruptive, but this investment is designed to deliver long-term benefits: faster internet speeds, reliable performance and the bandwidth and capacity needed for online working, learning, streaming and multi-device connectivity. Its teams will be clearly identifiable, and efforts will be made to keep residents informed as work progresses. Once construction is complete, families and business owners can meet directly with Brightspeed representatives, who will be in the area to spread the word about the availability of Brightspeed Fiber Internet. Check Availability & Get Connected For Milton and surrounding areas, this investment represents more than just speed. It's about creating new opportunities for families who have historically been left behind. Brightspeed offers various internet speed plans to choose from. Residents and businesses in Wisconsin can check if Brightspeed Fiber Internet is available in their area by visiting www.brightspeed.com. [*The fastest internet based on the average download speeds measured by highspeedinternet.com speed tests (5/19/26-5/18/27). **As of 7/1/2026 on Trustpilot] About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.

Brightspeed unveils a reimagined installation experience that puts the customer first. New guarantee includes committed installation date, verified setup and a guided walkthrough CHARLOTTE, N.C., July 27, 2026 /PRNewswire/ - Brightspeed, the nation's third-largest fiber builder empowering consumers and businesses with multi-gig-speed connectivity, today announced the launch of the Brightspeed Installation Guarantee,[1] a new customer commitment that reflects the company's continued focus on improving the customer experience by making home internet installation simpler, clearer and more reliable for residential fiber customers. The Brightspeed Installation Guarantee is built around a straightforward promise: Brightspeed shows up on the day it says it will, makes sure the service is working before the technician leaves, walks customers through their setup and makes it right if the installation experience falls short of those commitments. "Internet installation should not feel uncertain," said Rui Costa, executive vice president, Consumer Products, Marketing & Customer Experience. "Customers should not have to spend the day wondering whether a technician will arrive, whether their WiFi will work or what to do after installation is complete. With the Brightspeed Installation Guarantee, we are setting a clearer standard for what customers should expect from installation day." Brightspeed's Installation Guarantee includes a set of clear customer promises: Calendar Commitment:[2] Brightspeed technicians show up on the day scheduled. Brightspeed arrives on the scheduled installation day and keeps customers informed, so they are not left waiting without clear expectations. For eligible missed Calendar Commitments, customers will receive a $20 credit applied to their first invoice. Verified Setup:[3] internet connection is tested and certified. Brightspeed technicians set up the service, test the connection and confirm the service is working at the time of installation. Signature Walkthrough:[4] customers know the service works & how to use it before the technician leaves. Before leaving, Brightspeed technicians walk customers through their setup so they know how everything works and can feel confident using their new service. The new guarantee reflects Brightspeed's broader commitment to delivering a better fiber internet experience from the first customer interaction through installation and ongoing service. If Brightspeed does not meet its installation commitments, the company will take action to make it right. "Getting connected is one of the most important moments in the customer experience," said Kristy Harrison, executive vice president, Operations. "We want customers to know that when they choose Brightspeed, our field teams are committed to showing up, getting their service up and running, making sure they understand their service and we are continuing to support them after installation." [1] Applies to fiber residential tech installs only; excludes self-install, subject to exclusions. Service credit applies only to missed Calendar Commitment. [2] Calendar Commitment waived for delays outside Brightspeed's control. One-time $20 credit will be applied to first invoice; excl. taxes, fees, add-ons, and non-recurring charges. No cash value; non-transferable. [3] Verified Setup confirms service operation at installation only. Excludes WiFi speed, coverage, or performance variations outside Brightspeed's control. Remedy limited to priority/premium support. [4] Signature Walkthrough excludes advanced configuration, smart home integration, and 3rd party device setup. Remedy limited to priority/premium support if walkthrough is not completed. About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com. SOURCE Brightspeed