Hugo, TP among winners at 2026 Excellence in Customer Service Awards. PENNSYLVANIA, UNITED STATES - Hugo and TP are among the major outsourcing firms named winners at the 2026 Excellence in Customer Service Awards, joining a global lineup that includes other outsourcing firms like TELUS Digital, SS&C Intralinks, CSG and AssureSoft, with Liveops and Simply Contact rounding out the finalist field. According to a press release, the Business Intelligence Group recognized companies across more than 20 industries and multiple continents for delivering measurable, human-centered customer experiences. The awards span seven categories and reflect a customer service landscape reshaped by artificial intelligence (AI) adoption, workforce redesign, and rising accountability for results - a shift that placed outsourcing providers at the center of this year's class. Outsourcing firms lead 2026 Customer Service Awards. This year's cohort places business process outsourcing (BPO) firms front and center. Hugo took home Outsource Partner of the Year, while TP, TELUS Digital, SS&C Intralinks, CSG, and AssureSoft were also recognized across categories tied to customer experience, technology integration, and operational performance. Liveops and Simply Contact rounded out the finalist field, underscoring the depth of competition among outsourcing providers vying for enterprise contracts. "The 2026 Excellence in Customer Service Award winners are not managing customers. They are earning them," said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. The remark frames a year in which judges weighted measurable outcomes - handle times, retention rates, SLA adherence - over brand storytelling. How AI and accountability shape the global outsourcing sector. What distinguished this year's winners, according to the organizers, was the rigor behind the results. "What stood out across this year's submissions was the accountability of the work. These are organizations and individuals who know their numbers and more importantly, they know what moved them," Fordyce said. He added that whether the tool was AI, culture change or process redesign, every winner could trace specific actions to specific outcomes. That standard reflects a broader shift across the outsourcing sector, where buyers are increasingly demanding evidence of impact rather than promises of capacity. The recognition of firms like Hugo, TP and TELUS Digital points to a market rewarding providers that combine specialized talent with AI-augmented delivery and transparent performance data. The 2026 winners' list arrives as the global outsourcing industry navigates a turning point - automation is reshaping service models, enterprise clients are tightening expectations on quality and cost, and the providers earning recognition are those proving they can scale capability and accountability in equal measure. Hugo Technologies was previously named the 2025 Outsourcing Impact Champion by Outsource Accelerator, in recognition of its groundbreaking "Hugo Academy" initiative - a program transforming education and employment pathways for African youth - alongside other BPO companies recognized for their social impact and corporate responsibility efforts. The company is also currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA's Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry. Similarly, TP continues to cement its leadership position in the global market. The firm recently ranked number one in the OA500 2025 index, a comprehensive and objective directory published by Outsource Accelerator that evaluates and ranks the world's leading business process outsourcing providers.

ePLDT Group powers enterprise transformation, customer-centric innovation with CSG. * 3 hrs ago ePLDT Group, the Information and Communication Technology (ICT) subsidiary of PLDT, has chosen CSG(R)(NASDAQ: CSGS) to support the next phase of its business growth. Together with CSG, ePLDT and its data center subsidiary, VITRO Inc., continue to build on their robust digital backbone to bring enterprise customers a faster activation process, more tailored tech offerings, and simpler billing experiences. "As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes," said Victor S. Genuino, President and CEO of ePLDT & VITRO Inc. "With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer-centric experiences for Philippine enterprises." With CSG Quote & Order and CSG Encompass, ePLDT Group further expands its ability to simplify complex enterprise requirements, drive sustained revenue and customer lifetime value, and reinforce its digital foundation across its portfolio of multi-cloud, data and AI, managed services, cybersecurity offerings, and data center solutions. In turn, these capabilities enable enterprises to reduce complexity, accelerate decision-making, and stay competitive by accessing ICT services that are easier to understand, procure, and deploy. "In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed," said Ian Watterson, Senior Vice President, Go-to-Market, CSG. "As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia-Pacific. We are humbled to build on CSG and PLDT's 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region." CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

CSG named a Leader in the Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. DENVER-BUSINESS WIRE- Rising customer expectations for connected, relevant, and effortless interactions are making journey analytics and orchestration critical to delivering consistent, personalized experiences that earn loyalty. As CSG(R)(NASDAQ: CSGS) helps businesses to meet and exceed those expectations, the company today announced that CSG has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. The evaluation assessed the company's overall Completeness of Vision and Ability to Execute. "It's not enough to understand the customer - businesses must act on that knowledge in real time and prove the value of every customer interaction," said Katie Costanzo, President, Customer Experience, CSG. "That requires a unified system that turns real-time data into clear decisions, measurable outcomes, and experiences customers can trust. I am incredibly proud that CSG has been named a Leader in the inaugural Gartner Magic Quadrant for Journey Analytics & Orchestration. Our Xponent platform turns real-time data into action that allows brands to build trust with customers in the moments that matter." Designed to bridge the gap between customer expectations and business execution, CSG Xponent allows brands to act with clarity in mission-critical customer moments. The platform integrates real-time data to drive in-the-moment personalization, so brands can identify and fix breaks in the customer experience as they occur. The result is a clearer, more straightforward experience for brands and their customers - and a stronger bottom line. For example, a US bank using CSG Xponent decreased inbound calls by 12%, tripled SMS responsiveness, reduced fraud cases by 25%, and delivered $30M in financial impact. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. To learn more about CSG Xponent and access the 2026 Gartner Magic Quadrant for Customer Journey Analytics & Orchestration, visit https://www.csgi.com/resources/2026-gartner-magic-quadrant-for-customer-journey-analytics-and-orchestration. Gartner, Magic Quadrant for Customer Journey Analytics and Orchestration, Christopher Sladdin and Daniel O'Sullivan, 24 March 2026 Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. Contact details: Julia Dakhlia External Communications +1 (402) 431-7376 [email protected] John Rea Investor Relations +1 (210) 687-4409 [email protected]