Flexys, a leading provider of real-time debt management software, announced a new partnership with Capital on Tap, a fast-growing provider of business credit cards and spend management tools for small businesses. This collaboration aims to streamline Capital on Tap’s debt collection processes, improve operational efficiencies, and significantly enhance the customer experience through advanced self-service capabilities.Driving innovation in debt collection with scalable self-service technologyCapital on Tap sought a scalable solution that would empower its customers to manage their accounts more effectively, while also optimising internal collection processes. Flexys’ out-of-the-box collections solution was selected for its ability to deliver rapid value and a measurable return on investment.Automating collections to boost efficiency and recovery ratesFlexys’ software will automate and digitise Capital on Tap’s collections, enabling the company to significantly increase operational efficiency and debt recovery rates, and support their growth. The solution includes a comprehensive customer self-service portal, alongside core collections functionality.Proven results: enhanced collection outcomes and reduced complaintsFlexys’ clients have reported impressive results, including collecting up to three times more debt, increasing team capacity tenfold, and experiencing a 25% reduction in complaints. This partnership is expected to deliver similar positive outcomes for Capital on Tap.Executive insights: a shared vision for customer empowermentMark Porter, Head of Collections at Capital on Tap commented: “At Capital on Tap, we are committed to empowering small businesses with tools that simplify financial management. Partnering with Flexys allows us to take this commitment further by providing a seamless and innovative debt collection experience

Capital on Tap, a leading all-in-one small business credit card and spend management platform, has selected bank payment company GoCardless to provide Variable Recurring Payments (VRPs) through its open banking feature, Instant Bank Pay. This expands a relationship which began in 2014, when Capital on Tap first selected GoCardless for Direct Debit. Capital on Tap will use GoCardless to collect both one-off and recurring payments, enabling them to offer greater payment flexibility to their small business customers. Capital on Tap customers will be able to repay their credit cards on a monthly basis using Direct Debit, and have the option to make weekly repayments and recurring payments for variable amounts through open banking. Damian Brychcy, CEO of Capital on Tap, said: “We’ve worked with GoCardless for over a decade, collecting more than £2.5bn in Direct Debits with over £15m saved in card fees. Given these successes, it made sense to choose GoCardless for open banking payments — not only building on our strong relationship but also benefitting from the convenience of collecting both recurring and ad hoc payments through one trusted provider

Capital on Tap has secured major funding facilities for its card totalling £750 million to fuel expansion and support for small businesses