Chewy veterinary clinic makes Northwest debut in Redmond. * john stearns * sep 18, 2026. Chewy Inc. - an online source for pet products, supplies, and prescriptions that expanded into brick-and-mortar veterinary clinics in 2024 - is opening its first Chewy Vet Care clinic in the Pacific Northwest today in Redmond. Chewy Vet Care Redmond is located at 16595 Redmond Way, Suite 155, in a retail space on the ground floor of the Eastline Grand apartments. The office includes two veterinarians, plus about a dozen support staff that include nurses, veterinary assistants, and office personnel. More veterinarians could be added as business dictates, Mita Malhotra, president of Chewy Health, said in an interview. Chewy, headquartered in Plantation, Florida, north of Miami, is no stranger to the Eastside; it has a large corporate office in Bellevue, where it has operated downtown since 2021. While exact staffing levels may fluctuate, the Bellevue office is generally home to around 700 employees, according to the company. Bellevue is one of Chewy's four corporate hubs, the other two being in Boston and Minneapolis, and supports the broader Chewy business nationally with team members spanning a range of corporate functions, including technology, healthcare, product, and merchandising roles. The company initially expanded into the Seattle area, in part, because of its strong talent base, particularly across technology and related fields, the company said. Chewy Vet Care Redmond, meanwhile, is a full-service veterinary practice, offering routine and urgent care from 8 a.m. to 6 p.m. Monday and Tuesday, and Thursday through Sunday, with the office closed on Wednesday. For more complex specialty surgeries, Chewy Vet Care will work to bring outside specialists to the clinic to maintain continuity of care for Chewy customers, often referred to as "pet parents." In some cases, Chewy may refer pet parents to an emergency hospital while maintaining customer contact throughout the process, sharing pet medical records with the hospital, and more, Malhotra said. "We want to hold your hand across the journey of your (pet's) health and not just drop you into an emergency hospital" and move on, Malhotra said. "We don't do that." Chewy Vet Care combines veterinary care with Chewy's broader healthcare ecosystem, including Chewy Pharmacy, Connect with a Vet, PetMD, and digital access to medical records and care information, according to the company. The decision to locate Chewy Vet Care in Redmond was driven more broadly by the attractiveness of the Seattle market for the clinic. Chewy research found a highly engaged, prevention-minded population of pet parents in King County, including high rates of annual veterinary visits and preventive/wellness care, according to the company. Some of Chewy's findings on Seattle pet parents include: * Seattle pet parents are highly engaged in their pets' health, with 91% visiting a veterinarian at least once a year, and 59% going multiple times a year, and 65% saying wellness exams or preventive care are the most common reasons they visit the vet. * The region also is a very active dog community, with 77% of local pet households owning at least one dog. Local dog parents called out dog parks, hiking trails and beaches as some of their favorite places to spend time with their pets, with places like Marymoor Park, Discovery Park, Alki Beach, and Rattlesnake Ledge in the North Bend area mentioned in Chewy's regional survey. Additionally, pet-friendly restaurants and breweries like Fremont Brewing and Old Stove Brewing Co. were among places dog parents mentioned enjoying with their pets. * Seattle pet parents also enjoy socializing with their pets, with 72% saying that seeing someone out with a pet makes that person seem more approachable, and more than half say their community has become more pet-friendly over the past year. * 37% say they spend more on their pet's health than on their own. Stats like that, including the high percentage of dog owners, plus Chewy's corporate presence in the market, and customers' love of the brand makes the area a natural place for Chewy to establish its first Northwest Vet Care office, Malhotra said. "The type of pet owner that's in this area spends a lot of money on their dogs, especially the dogs' health - they care a lot about health and wellness - so I think both of those things were also very interesting factors in us... wanting to come here," said Malhotra, adding the company is "really excited to be part of the community and serve all the pet parents that live in the area." With Redmond's opening, Chewy Vet Care now has 24 locations in Arizona, Colorado, Florida, Georgia, Texas, and Washington. The company also purchased Modern Animal Inc. this year, which has 29 clinics, primarily in California, with 20, and Texas, seven, a deal Chewy called an important strategic step in its evolution into a fully integrated pet healthcare ecosystem, combining care, commerce, and services across the pet lifecycle. When the deal was announced in April, Chewy said in a news release that Modern Animal adds a scaled, tech-enabled in-person care model that accelerates Chewy's clinic expansion and complements its existing health, pharmacy and Chewy Vet Care capabilities. In its 2025 fiscal year ended Feb. 1, 2026, Chewy Inc. reported $12.6 billion in net sales, spanning all of its categories. In its latest financial report, Chewy's fiscal second quarter that ended Aug. 2, the company reported triple-digit revenue growth for Chewy Vet Care, according to an earnings call transcript. Malhotra joined Chewy in 2018 to build Chewy Pharmacy, now America's No. 1 pet pharmacy, and went on to build Chewy Health into a multibillion-dollar business spanning pharmacy, pet insurance, virtual care, B2B technology, online education and now, in-person veterinary care, according to the company. Prior to 2018, Chewy was primarily a food and supplies company for pets, Malhotra told 425 Business. It launched the pharmaceutical business in 2018, delivered through e-commerce, "and very quickly realized that as customers think about their pets, where you buy pharmacy is one dimension of health, but really, there is this entire continuum of care that's underserved for pet parents, and nobody was stepping in and solving the problem of total healthcare accessibility and affordability from a pet parent perspective," she said. "That's when we established Chewy Health, which is our healthcare vertical, which aims at making pet healthcare affordable and accessible for everyone." Under that banner, Chewy then built its telehealth platform, compounded medications, pet insurance - all in the digital realm, she said, "and then as we kept building all these things, we realized, the next best extension would actually be physical care, because really, telemedicine and telehealth can only do so much because pets can't speak." They need to be examined physically, she said. "We have everything around the pet and we have sort of care continuum, which is very convenient for customers, but if we can actually take (it to the) physical world and... deliver good care there and start to solve problems both for customers and vets, what could that look like?" she said - "and I think that was our sort of vision for Chewy Vet Care." The company, which opened eight Chewy Vet Care clinics in 2024 and 10 last year, said it wants to open about 10 to 15 annually, Malhotra said, emphasizing a disciplined approach of quality over quantity - one that ensures establishing good experiences for clients and care teams.

Chewy is focusing on pet health services, artificial intelligence, and customer spending expansion to fuel its next growth phase, CEO Sumit Singh said at a Goldman Sachs conference. Singh described pet health as a $50 billion market, including $12 billion to $15 billion in products like medications and supplements. Chewy entered the health category in 2018 and is now the largest pet pharmacy in the US, capturing roughly $0.70 of every dollar moving online in pet medications. Over the past six years, Chewy added approximately $9 billion in incremental revenue, with about $4 billion coming from Chewy Health, according to Singh. Singh noted that consumer demand for discretionary pet products has softened since March and April. However, trends have since stabilised, with food and medication businesses remaining strong.

Chewy eyes pet health, AI and clinics to drive its next growth phase. Chewy (NYSE:CHWY) is prioritizing U.S. health services, customer spending expansion and artificial intelligence capabilities as it seeks to build on its pet retail foundation, Chief Executive Officer Sumit Singh said during a Goldman Sachs conference fireside chat. Singh said the company's investment in supply chain and technical infrastructure, coupled with Autoship adoption across food and medication categories, has created a more stable base for reinvestment. He characterized pet health as a roughly $50 billion total addressable market, including an estimated $12 billion to $15 billion in products such as medications, prescription diets, supplements and flea-and-tick treatments. Chewy entered the health category in 2018 and has become the country's largest pet pharmacy, Singh said. He added that the company is capturing about $0.70 of every dollar moving online in the pet medications and related product space. Over the past six years, Chewy added approximately $9 billion in incremental revenue, with about $4 billion coming from Chewy Health, according to Singh. Consumer demand and customer growth. Singh said consumer enthusiasm for discretionary pet categories has softened, particularly following what he described as increased marketplace stress beginning in March and April. The company saw pressure on attachment rates, or purchases of additional products beyond core needs, and adjusted its forecast accordingly. However, he said trends have since stabilized. Adoptions and relinquishments are "roughly at parity," while Chewy's food and medication businesses remain strong and health services are outperforming the company's expectations relative to its April outlook. Singh said shelter and rescue organizations account for roughly two-thirds to 70% of pet adoptions, while breeders represent the remainder. He said dogs are modestly underperforming and cats are outperforming at shelters and rescues, resulting in an overall balanced adoption picture. He also said breeders of certain popular breeds have not seen a slowdown in litter production, though puppy prices have risen. While normalized annual pet additions to the market would typically total 10 million to 12 million, Singh said the current figure is running below that level. Even so, Chewy's gross customer additions from consumers shifting from other retailers are exceeding its 2019 gross-add levels, he said. The company continues to target 150,000 to 250,000 net active-customer additions, even if broader market conditions remain subdued. Singh said Chewy's longer-term aspiration is high-single-digit to low-double-digit revenue growth, supported by customer additions and higher net sales per active customer, or NSPAC. Health, clinics and customer spending. Singh identified pharmacy, supplements, prescription diets, insurance, telemedicine and veterinary clinics as major components of the company's health strategy. He said about one-quarter of Chewy's customers currently buy from its pharmacy, while fewer than half of consumers know Chewy sells pet medications. Each existing Chewy customer who becomes a pharmacy customer adds approximately $300 to $500 in NSPAC, Singh said. The company plans to focus marketing efforts on improving pharmacy awareness and expanding medication attachment among existing customers. Chewy operates 60 veterinary clinics, which Singh said are performing better than the case the company outlined previously. A Chewy Vet Care clinic is expected to generate about $3.5 million in revenue, plus roughly $800,000 in additional sales on Chewy's website, for approximately $4.3 million in combined revenue. Singh said the company is outperforming those metrics and reaching break-even in about 20 months. He also said four out of 10 clinic customers are new to Chewy. The company acquired Modern Animal to immediately double its clinic base and gain additional capacity to expand. Singh described the acquisition as a fit based on culture, customer orientation and technology, adding that it provides the company with options for both asset-light and company-operated clinic models. * Chewy's average veterinary recruiting time is about four months, Singh said. * Its one-year veterinarian retention cohort is in the high-80% to low-90% range, he said. * The company expects telemedicine products to improve affordability and access to veterinary care as regulations allow the category to develop further. Autoship, AI and capital allocation. Autoship remains a key contributor to customer spending and retention. Singh said Autoship orders carry a mid-single-digit higher average order value than non-Autoship orders. Chewy has also doubled mobile-app penetration over the past three years, and Singh said app users tend to be more engaged, have higher Autoship participation and generate higher order values. The company is testing efforts to use pet-profile data to expand Autoship beyond food and medications into additional merchandise categories. Singh said the product works in market tests, but its near-term contribution has been affected by broader pressure on discretionary attachment rates. Chewy is also developing AI-driven tools internally, including "Cai," or Chewy AI, to handle post-purchase service needs. Singh said the company is building additional agents to improve search, discovery and shopping, and eventually to use customer signals to manage relationships more individually through the app. Singh said Chewy does not expect to enter a broad new investment cycle and does not need additional investment to maintain market-share gains if market conditions do not improve. Instead, he said the company intends to make durable, non-promotional investments in growth while using its base business, clinic margins and an expected $50 million in AI savings in 2027 to self-fund most initiatives. After reinvestment, Chewy's next capital-allocation priority is evaluating potential acquisitions, primarily in health, followed by returning capital to shareholders, Singh said. International expansion remains a lower priority, with the company focused on U.S. health services, digital products and clinics despite positive lessons from its Canadian launch. About Chewy (NYSE:CHWY). Chewy, Inc is an e-commerce company focused on pet products and services. Through its website and mobile applications, the company sells pet food, treats, supplies, toys, bedding, medications, and other products for dogs, cats, fish, birds, reptiles, and small pets. Chewy supports recurring purchases through its Autoship program and provides access to prescription and over-the-counter pet medications through Chewy Pharmacy. The company also offers pet health-related services, including veterinary consultations in certain markets, and sells products under a range of national and private-label brands.