Compliance Jobs Report: Oct. 2. The Compliance Jobs Report this week has hiring news at Crocs, Chewy, Block, Stryker, Ritz-Carlton Yachts (yes, that's a thing) and a slew of financial firms. Radical Compliance also have promotions to note at McKesson, BNP Paribas, and elsewhere; and job leads in retail, healthcare, and payments. The healthcare salary will make you faint. Radical Compliance gather the Jobs Report news items from LinkedIn, press releases, and wherever else Radical Compliance can find tips - and thank you to everyone who sends them in, you make the Jobs Report possible! If you have any gossip to share (even confidentially) email me at [email protected] or find me on LinkedIn. Compliance Jobs. This week Radical Compliance begin at Crocs, perhaps the world's most well-known maker of ugly but comfortable shoes; the company has hired Anne DeTraglia as vice president of internal audit and enterprise risk. DeTraglia walks into Crocs from Sabre Corp., where she had also been VP of audit and risk until she left the company earlier this year. Gina Bucker is joining Chewy, the online pet food delivery people, as head of internal audit; she starts Oct. 5. Bucker comes to Chewy from JetBlue, where she had been chief audit executive since the start of 2025. Changing of the compliance guard at Swedbank! The Swedish bank says chief compliance officer Britta Hjorth-Larsen is stepping down after four years on the job for personal and family reasons and is moving home to Denmark. Eva Wilhelmsson, deputy CCO and a long-time Swedbank executive, has been appointed acting chief compliance officer until further notice. Payments firm Block has hired Nick DiBari as lead for compliance issues management. DiBari joins the company after seven years at Interactive Brokers, the last five of them as global head of anti-money laundering compliance. (This would be the same Block, by the way, that proudly announced eight months ago that it was cutting 40 percent of its staff to embrace AI. Glad to see at least some humans are still getting hired.) First Citizens Bank has deposited Matt Marteney onto the payroll as vice president of compliance. Marteney joins First Citizen after 28 years at Wells Fargo, where he had most recently been director of financial crimes governance. Wolfgang Rieg has joined British insurance firm Howden as executive compliance business partner. Rieg comes to Howden all the way from New Zealand, where he had been a manager of conduct supervision for the country's Financial Markets Authority. Speaking of executive compliance roles, Judy Lipton just gave up her job at BlackRock as global head of executive compliance; to join asset management firm Millennium ($92 billion assets under management) as compliance chief operating officer. Lipton had been with BlackRock in various compliance roles for 11 years. Nancy Freda-Smith has stepped down from her role as chief audit executive at Ralph Lauren Corp. after 15 years at the company in various audit roles. Next up: Freda-Smith has joined the board of Tempest Therapeutics, where she will serve as audit committee chair. Moment, a fintech that bills itself as "the AI operating system for investment management," has hired Ron Steinfeld as chief compliance officer. Steinfeld joins the firm from MarketAxess, where he had also been chief compliance officer. Jim Back has been hired at Tata Steel in the Netherlands, working as antitrust counsel on the company's ethics and compliance team. Back was last seen at Teva Pharmaceuticals, where he had been senior counsel for EU antitrust issues until last year. David Colford has left Airmar Technology, where he had been a regulatory compliance and sustainability specialist. He's now at Insulet Corp. as a senior product stewardship specialist. Sophie Hibburd has joined Astellas Pharma as ethics and compliance affiliate business partner for Australia. Hibburd had previously been Takeda's head of ethics and compliance for the Oceania region. Merrick Bank, a merchant bank based in Salt Lake City, has hired Brooke Weaver as a level II compliance analyst. Weaver previously worked at Medallion Bank on its compliance testing team. In Omaha, Neb., OrthoNebraska has hired Brayden Walsh as a compliance coordinator. Walsh previously worked at the Developmental Disability Center of Nebraska as director of quality assurance and compliance. Meghan Weaver has been hired as a senior compliance officer at Financial Plus Credit Union in Flint, Mich. Weaver comes to Financial Plus from Comerica Bank, where she had been a retail compliance advisory manager. Amanda Holst has a new gig at Stryker as senior director of compliance, governance, risk, and strategy. Holst comes to the medical equipment maker from United Therapeutics, where she most recently had been senior director of compliance program operations. Chromally, an aerospace manufacturer, just picked up Darie Achstein-Conway as U.S. import compliance manager. Achstein-Conway has previously worked as a trade compliance consultant with Axiom, where Chromally had been one of her clients. Lisa Pepe-Whittaker has taken a job with Fortitude Re as senior vice president of compliance and legal. She previously worked at Deutsche Bank for four years, most recently as global head of requirements, conduct, and reporting. Orion Financial, a credit union based in Memphis, has hired Miles Wolfe as director of IT governance, risk, and compliance. Wolfe comes to Orion from First Horizon Bank, where he had been senior VP and audit senior adviser. And in Miami, Raul Ocampo is the new senior manager for information and security compliance for the Ritz-Carlton Yacht Collection, a group of three luxury yachts that people richer than me can take on vacation. Ocampo sails into this job from Optiv, where he had been head of cybersecurity operations. One hopes he got some free yacht time as part of the package. Regulatory world. Heidi Sorensen has joined the Department of Health & Human Services as deputy associate general counsel for program integrity at the Center for Medicare & Medicaid Services. Sorensen previously spent 19 years at the law firm Alston & Bird. Moving up the ladder. The aptly named Community Bank, which runs community banks from Pennsylvania though New York and northern New England, has promoted Jeff Royer from senior compliance manager to chief compliance officer. Samantha Young has moved up at Wright-Pitt Credit Union in Ohio, from manager of internal audit to vice president of the same. McKesson has promoted Kendra Rester from senior manager of internal audit to senior manager of contracts compliance. BNP Paribas has promoted Alexandra Guerra from senior KYC officer to compliance review control officer. Curry's, a British retailer of personal technology gizmos, has promoted Will Volante from business manager to senior manager for governance, risk, and compliance. Vendors & service providers. Houssam Wazzan has moved out of his role at the World Economic Forum, where he had been lead for the group's Partnering Against Corruption Initiative; now he will head WEF's Civil Society and Responsible Governance program. Open req orders. UCI Health, the hospital system affiliated with the University of California at Irvine, is looking for a chief compliance officer. Job is based in Irvine, Calif., obviously. Salary range is listed at $254,000 to $536,000 but a "well-qualified" candidate "can generally expect $375,000 to $440,000." (The rumbling sound you hear in the distance is the stampede of healthcare compliance professionals rushing to apply.) Tailored Brands, the holding company for men's clothing outlets including Men's Wearhouse, Jos. A Bank, and K&G Fashion, is looking for a director of customs compliance. Job is based in New York City, with a salary range listed at $176,000 to $235,000. Global payments firm Remitly is seeking a head of global transaction monitoring. Job can be based in either Seattle or Arlington, Va., with a salary range of $208,000 to $260,000. Compliance meme of the week. That's all for this week's report. As always, if you have a tip or want to brag about your new job, promotion, career milestone, or anything else, email me at [email protected] or find me on LinkedIn. I'm always happy to give credit to the many hard-working people here in its corner of the business universe.

Cat owners are increasing their spending, providing a boost to pet retailers and food makers. General Mills, Chewy, and Petco all reported strong cat product sales in recent earnings calls. The American Pet Products Association found cat ownership rose 5% in 2025, reaching 53 million households, following a 23% surge in 2024. Executives attribute this growth to cats' affordability, easier care compared to dogs, and suitability for smaller living spaces like apartments. General Mills reported double-digit percentage growth in cat food sales whilst dog food sales fell by a high digit percentage. Chewy's CEO noted that "dog seems to be worsening; cat seems to be strengthening." Dog product sales continue softening across the industry, with adoption rates declining slightly.

Chewy puts a $50 million price tag on AI productivity. By PYMNTS | September 18, 2026 Highlights Chewy executives said they expect AI to take about $50 million out of its costs in fiscal 2027, up from the low tens of millions this fiscal year. CEO Sumit Singh told analysts he has high confidence in both figures. Most of the savings come from tools customers never see. AI pulls answers together for service agents, checks pharmacy data and books appointments at Chewy's vet clinics. Chewy spent several quarters getting its data right before it launched an AI assistant. Its new customer assistant, Cai, already resolves about 30% of chats without a human agent. Many companies can't put a number on what artificial intelligence does for their productivity. Chewy has one. Chewy CEO Sumit Singh said on the company's second-quarter earnings call that Chewy expects AI to reduce its costs by about $50 million in fiscal 2027, up from the low tens of millions of dollars this fiscal year. Asked how confident he was in those figures, Singh said he has high confidence. The savings come from customer service, pharmacy, veterinary care and tools for employees. Singh said the tools are past the experiment stage. They lower Chewy's cost to serve in a way that lasts. Chewy launched Cai, an AI assistant, to a select group of mobile app users during the quarter. Singh said Cai had been live less than a month and had reached less than 15% of Chewy's traffic. It handles the most common requests, which cover orders, returns, autoship and account management. About 30% of those chats ended without a human agent. A customer who wants a person gets a care team member within seconds. More of the work is internal. Chewy's service agents use many software systems, and new AI tools pull the answers together for them. Singh said that brings new agents close to the performance of experienced ones. In pharmacy, AI extracts and validates data and makes reviews more consistent. That lowers the cost to pick, pack and ship a pharmacy order. At select Chewy Vet Care clinics, a voice agent named Callie confirms appointments, schedules visits and handles routine follow-ups. Automation carries part of the load. More than half of Chewy's volume flows through automated facilities, Chief Financial Officer Chris Deppe said. Lower variable cost to serve was the largest contributor to the quarter's SG&A leverage. Data work came before the tools. Singh said Chewy spent several quarters building infrastructure and getting its data right before it shipped the assistants. Cai runs as several agents under an orchestrator, with automated returns and refunds built in. Chewy built all of it itself. That gives Chewy a lasting advantage because other companies would need years to reach the same point or would have to work through third-party providers. Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks! Executives at large companies point to the same groundwork. The PYMNTS Intelligence report "The Enterprise AI Readiness Gap: What Company Data Reveals About the Real Barrier to Scale" found in April that 71% of executives at companies with at least $1 billion in annual revenue name organizational readiness as the primary limit on AI performance. Savings fund growth and offset wage costs. Singh told analysts not to stack the $50 million on top of Chewy's fiscal 2026 margin path. Part of it will offset normal cost pressure such as wage inflation. Part may be reinvested in growth. Chewy views AI as a driver of margin gains, "not as a standalone pool of savings" bound for the bottom line, he said. Chewy hasn't set its reinvestment level for fiscal 2027. Singh said that decision belongs to the 2027 planning process. He named marketing, a redesigned Chewy+ membership and new products due in the back half of the year as places the money could go. Other large companies fund AI the same way. A Bain & Co. survey of 951 companies found 44% plan to pay for their next round of AI spending with savings from the last round, Bloomberg reported June 1. Enterprises are reporting returns. The PYMNTS Intelligence report "The Enterprise AI Payback Curve: Adoption Accelerates as Returns Take Shape" found in August that nearly all enterprises surveyed in financial services, healthcare and media reported positive AI returns over the past 12 months. At least 80% expect to raise AI spending next year.