In its last post, CipherHealth LLC introduced the CMS TEAM mandate and highlighted why hospitals need to start preparing now.

Suzie Sfarra, Chief Product Officer at CipherHealthFor decades, the Electronic Health Record (EHR) has been the backbone of the healthcare tech stack. And that’s for good reason. The digitization that EHRs provide has transformed how hospitals and health systems interact with clinical data, as well as how they talk to patients.But the EHR isn’t a monolith. In 2025, we find ourselves in a healthcare environment that puts new value on patient centricity and value-based care. As healthcare leaders continue to adapt, they continue to recognize a stark reality: the central EHR simply can’t accommodate the needs of a digitally native patient population.While EHRs excel at capturing clinical data, they lag when it comes to patient-centric communication. Gaps in timely, clear, and actionable information can cause patients to feel as though they are passive recipients of their care, spectators rather than participants