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Overview
Clarity provides a platform that unifies customer support, AI agents, and feedback analysis into a single system. The software works by collecting data from over 125 sources, such as social media and support tickets, using AI to tag, summarize, and route issues to the correct teams in real-time. Unlike many competitors, Clarity focuses on highly-regulated industries like healthcare and finance by offering specialized features for fraud detection, high-risk escalation, and strict data compliance. The company's goal is to provide businesses with a clear understanding of customer pain points and trends to improve overall service and response times.
About Clarity
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Healthcare
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2022
People at Clarity
People at Clarity who can refer or advise you
Simplify's Take
What believers are saying
- AI Agent QA reduces QA costs by 60–75% and shortens agent training time by 30–40%
- Google Cloud Marketplace listing enables procurement via committed spend for regulated sectors.
- Fraud detection flags 96% of reports within seconds, tailored for finance and healthcare.
What critics are saying
- CX buyers may confuse Clarity with Clarity AI, a $70T sustainability platform, causing 40–60% misattribution in 3–6 months
- Yale’s secure AI platform may capture 30–50% of regulated-sector clients in 6–12 months due to trusted infrastructure
- Google may bundle VoC analytics into its CX tools, creating 50–70% redundancy risk for your $12M platform in 12–18 months
What makes Clarity unique
- Clarity unifies CX, AI agents, and feedback analysis across 125 sources in one platform.
- An AI Agent QA tool scores 100% of customer service conversations against custom rubrics.
- Clarity targets regulated industries like finance and healthcare with SOC 2 and GDPR compliance.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Unlimited Paid Time Off
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 21%2 year growth
↑ 21%Clarity, an AI-powered customer experience platform for regulated industries, is now available on Google Cloud Marketplace. The listing allows organisations to purchase Clarity's solutions using existing Google Cloud committed spend, streamlining procurement and deployment. The platform combines Voice of Customer intelligence, AI Support Automation and Agent Assist, designed specifically for banking, fintech, insurance, telecom and healthcare sectors. It offers compliance-focused features including automated sentiment analysis, multilingual support, fraud detection flagging 96% of reports within seconds, and real-time agent guidance. Clarity is SOC 2 compliant and meets GDPR, HIPAA and regional standards including Saudi Arabia's PDPL. The London-based company, backed by Prosus Ventures and STV, has achieved 5.4× year-on-year revenue growth.
Clarity is Hiring for 4 Jobs on Simplify!
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About Clarity
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Healthcare
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2022
Clarity is Hiring for 4 Jobs on Simplify!
Find jobs on Simplify and start your career today