OnClarity named an OpenAI Select Partner, expanding AI agents for large support organizations. 26 Oct 2026 Filed under London, United Kingdom - OnClarity, the end-to-end AI customer experience platform for large support organizations, today announced that it has been named an OpenAI Select Partner within the OpenAI Partner Network. The OpenAI Partner Network is a global program for partners to build, sell, and deliver AI solutions with OpenAI. It brings together partners with deep industry expertise, delivery capabilities, and customer relationships while equipping them with resources, enablement, and support to help enterprises adopt OpenAI frontier models and products and turn them into measurable impact. As an OpenAI Select Partner, OnClarity will continue working with OpenAI to help organizations build, deploy, and scale AI solutions responsibly and effectively. This work will help organizations put GPT-6 Astra to work across more of their business, using deeper reasoning and computer use to complete complex workflows and deliver finished work. OnClarity applies this to customer experience, where AI agents resolve conversations across voice and text, and Insights turns every conversation into fixes that stop issues from coming back. "Most AI tools in CX answer questions. CX leaders need it to fix the cause and prove it worked," said Abed Kasaji, CEO and Co-founder, OnClarity. "As an OpenAI Select Partner, we can bring OpenAI models into that process, so our customers know first, fix once and can prove the impact." OnClarity supports enterprises across financial services, telecommunications, travel and hospitality, and digital consumer platforms in Europe, the Middle East and North America, with AI agents for voice and text, Agent QA and Voice of Customer. Its work includes AI agents that handle customer conversations in English and Arabic for regulated organizations with strict data residency and compliance requirements. Agent QA reviews every human and AI interaction rather than a small sample, and Insights links recurring customer issues to their root cause so teams can fix them once and measure the result. Looking ahead, OnClarity plans to expand its OpenAI-related offerings across AI agents, Agent QA and Insights and scale deployments with large support organizations, helping customers translate AI ambition into business outcomes. About onclarity. OnClarity is the end-to-end AI customer experience platform for large support organizations. AI agents resolve conversations across voice and text, Agent QA reviews every interaction, and Insights turns customer feedback into fixes. OnClarity helps CX leaders know first, fix once and prove it. Backed by Prosus Ventures and STV, OnClarity has offices in London, Dubai, Riyadh and New York. Learn more at onclarity.com. Media contact: Baris Karaman Chief Growth Officer [email protected]

Clarity has launched AI Agent QA, a tool that automatically scores 100% of customer service interactions across voice and text channels. The product evaluates calls, chats, emails and WhatsApp messages against customised company rubrics, delivering scores within five minutes of conversation completion. The tool addresses limitations in traditional quality assurance, where teams typically review only 5-10% of interactions. AI Agent QA allows companies to set custom criteria for tone, empathy, compliance and script adherence, with each score linked to specific conversation moments. The product targets call centres and business process outsourcing providers managing high volumes across multiple client accounts. Clarity reports customers have reduced quality assurance costs by 60-75% and shortened agent training time by 30-40%. The tool includes SOC 2 and PDPL compliance features for regulated industries.