Coconut Software launches ai-powered Branch Workforce Management solution. In a nutshell The new AI-powered offering helps banks and credit unions forecast demand, align the right roles and skills to every branch, and reduce the time managers spend building schedules manually. FOR IMMEDIATE RELEASE | SASKATOON, SK - June 10, 2026 - Coconut Software, a leader in Intelligent Branch Solutions for banks and credit unions, today announced the launch of Branch Workforce Management (bWFM), a new AI-powered solution designed to help banks and credit unions forecast demand, optimize staffing, and improve branch performance. Tailored specifically for financial institutions and built directly into Coconut's core platform, bWFM helps branch leaders move beyond spreadsheets and gut-feel capacity planning toward a more intelligent, banking-specific approach to workforce optimization through: More Nuanced Planning: Coconut's bWFM approach goes beyond planning for the right number of employees: It helps financial institutions align staffing based on skills, experience, language, and other factors - so they can better match the needs of each client with the employee best suited to serve them. Intelligent, Instant Forecasting: The new offering leverages AI to transform demand forecasts into complete, staff-ready schedules in just a few clicks. As a result, branch managers can reclaim up to eight hours per week typically spent on manual scheduling and redirect that time toward coaching employees, serving customers, and improving branch performance. Stronger Staffing Precision: By harnessing appointment, lobby, and walk-in data, Coconut delivers demand forecasts with an error rate of under 7.5%, compared with an industry average that typically falls between 15-20% - giving banks and credit unions a more precise foundation for staffing decisions that reduce overtime costs, lower walk-out rates, and better align coverage to real branch demand. "For years, branch workforce planning has relied on spreadsheets, intuition, and incomplete data," says Katherine Regnier, CEO of Coconut Software. "With Branch Workforce Management, we're giving financial institutions a smart way to tie staffing decisions directly to real-time customer demand. The result is stronger utilization rates, improved employee experiences, and more effective branch operations." The key capabilities of Coconut Software's Branch Workforce Management (bWFM) include: * AI-Driven Demand Forecasting: Turn historical appointments, lobby, and walk-in data into branch-level forecasts to anticipate high-traffic periods and plan coverage accordingly. * Smart Schedules: Build branch schedules with a few clicks based on demand forecasts, ensuring the right mix of roles and skills are scheduled for the demand expected. * Branch & Staff Performance Insights: Monitor service levels, utilization, and customer outcomes by branch, role, and time period to identify where to invest, coach, or rebalance. "As we bring Branch Workforce Management to market, we're partnering closely with forward-thinking banks and credit unions to harness AI that synthesizes thousands of data points across branches," says Dave Bullock, Chief Product & Engineering Officer at Coconut Software. "That gives leaders a more complete view of demand, helps them schedule the right staff for the right work, and strengthens how they connect workforce planning with customer experience across the entire network." About Coconut Software. Coconut Software is redefining how financial institutions run their branches, both physical and virtual, with AI-powered Intelligent Branch Solutions that unify operations, workforce planning, and customer engagement in one platform. By combining AI-driven insights with enterprise-grade appointment scheduling, in-branch queuing, video banking, and branch workforce optimization, Coconut helps institutions forecast demand, optimize staff allocation, and deliver seamless customer experiences - driving stronger branch performance. Trusted by 200+ banks and credit unions across North America, including RBC, Mountain America Credit Union (MACU), and M&T Bank, Coconut Software helps financial institutions streamline branch traffic, optimize workforce planning, and accelerate revenue growth. Media Contact: Coconut Software | [email protected] Coconut News Employee Efficiency & Engagement Customer & Member Experience

Coconut Software has launched Multi-Lines of Business (Multi-LOB), a new capability designed to help financial institutions unify operations across departments whilst maintaining security and regulatory compliance. The solution enables banks to break down silos between retail, wealth and commercial divisions within a single platform. Multi-LOB features structured access with data separation, shared client profiles with configurable visibility, and cross-booking capabilities that allow staff to schedule meetings across departments. The system aims to streamline referrals and create seamless hand-offs between business units. "Banks don't want to function in silos, but it's very complicated when all lines of business operate independently," said Katherine Regnier, CEO of Coconut Software. The Saskatoon-based company says the solution helps institutions increase wallet share, accelerate cross-sell cycles and reduce administrative overhead.

Coconut Software launches Multi-Lines of Business (Multi-LOB) to break down silos and drive cross-bank growth. Coconut Software's new Multi-Lines of Business solution helps banks and credit unions break down silos, connect all lines of business, and ultimately operate as one bank - all while maintaining strict security, privacy, and control. FOR IMMEDIATE RELEASE | SASKATOON, SK - Coconut Software is redefining how financial institutions run their branches - with AI-powered Intelligent Branch Solutions that connect operations, workforce planning, and customer engagement in one unified platform. Today, the company announced the launch of Multi-Lines of Business (Multi-LOB), a new capability designed to help financial institutions break down silos and operate as one bank - while maintaining the security, privacy, and control required across all lines of business. "Banks don't want to function in silos, but it's very complicated when all lines of business operate independently of one another," says Katherine Regnier, CEO, Coconut Software. "That's why we are proud to launch Multi-LOB: It gives institutions a way to unify how they serve customers across departments while still respecting the regulatory and operational boundaries each business unit requires. The result is a more connected client experience and a more efficient, growth-oriented organization." The key capabilities of Coconut Software's Multi-LOB include: * Structured Access: Configure multiple lines of business (Retail, Wealth, and Commercial) within a single Coconut instance, while maintaining strict data separation, permissions, and enterprise control. * Shared Client Profiles: Maintain a unified client profile across departments with configurable visibility, ensuring teams have the right context without compromising privacy or compliance. * Cross-Booking: Enable advisors and staff to book and join meetings across lines of business, accelerating referrals and creating seamless, trackable hand-offs. "Multi-LOB fundamentally changes how banks think about growth," says Regnier. "Instead of referrals falling through the cracks or clients repeating themselves across departments, every interaction becomes an opportunity to deepen the relationship. The other benefit: Customers now feel like they are receiving a consistent experience across all departments. One bank. One customer. That's the goal." By eliminating manual hand-offs and disconnected systems, Multi-LOB helps financial institutions increase wallet share, accelerate cross-sell cycles, and reduce administrative overhead. The long-term benefits of this new solution are twofold: Leaders gain enterprise-wide visibility into performance, while teams spend less time coordinating internally and more time serving customers. About Coconut Software. Coconut Software is redefining how financial institutions run their branches with AI-powered Intelligent Branch Solutions that unify operations, workforce planning, and customer engagement in one platform. By combining AI-driven insights with enterprise-grade appointment scheduling, in-branch queuing, video banking, and workforce optimization, Coconut helps institutions forecast demand, optimize staff allocation, and deliver seamless customer experiences - driving stronger branch performance. Trusted by 200+ banks and credit unions across North America, including RBC, Mountain America Credit Union (MACU), and M&T Bank, Coconut Software helps financial institutions streamline branch traffic, optimize workforce planning, and accelerate revenue growth. Media Contact: Coconut Software | [email protected] Coconut News