About

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as cybersecurity risk assessments. It integrates with numerous vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions.

Simplify's Take

What believers are saying

• The integration with companies like Guardz and Malwarebytes expands ConnectWise's cybersecurity capabilities, making it a more comprehensive solution for MSPs.
• The launch of ConnectWise Sidekick for Security demonstrates the company's commitment to leveraging AI for enhanced cybersecurity, potentially attracting more MSPs.
• Recent executive hires and strategic integrations indicate a strong focus on growth and innovation.

What critics are saying

• The recent data breach and subsequent class action lawsuit could damage ConnectWise's reputation and client trust.
• Layoffs and job cuts may indicate underlying financial or operational challenges, potentially affecting employee morale and productivity.

What makes ConnectWise unique

• ConnectWise's focus on Managed Service Providers (MSPs) sets it apart from broader IT service management platforms.
• The ConnectWise Invent program fosters robust third-party integrations, enhancing the platform's versatility and appeal to MSPs.
• Their AI-powered digital assistant, ConnectWise Sidekick for Security, leverages advanced natural language processing to improve cybersecurity measures, a unique offering in the MSP space.

Help us improve and share your feedback! Did you find this helpful?

YesNo