Overview
Covenant Case Management Services (CCMS) provides case management and direct support for people with Intellectual and Developmental Disabilities (IDD) and Traumatic Brain Injuries (TBI) across 56 counties in North Carolina. It coordinates Innovations Waiver and 1915(i) services through Medicaid Tailored Plans in partnership with LME/MCOs, and develops Individual Support Plans that connect clients to housing, employment, day programs, and healthcare. The organization offers direct services such as Community Living and Supports, Residential and Supported Living, Dream Center Day Program, community networking, respite care, and supported employment, along with specialized consultative supports. Its goal is to help clients and families navigate services, establish stable community-based supports, and improve access to housing and employment opportunities.
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Simplify's take
What believers are saying
- NC Medicaid updated 1915(i) rules on October 29, 2026, sustaining demand.
- Tailored Plans like Alliance, Partners, Trillium, and Vaya keep funding case management.
- CCMS says it has served 500-plus families, supporting referrals and cross-selling.
What critics are saying
- Covenant is named in the May 7, 2024 Womack wrongful-death complaint.
- North Carolina 1915(i) services exclude Innovations Waiver members, shrinking overlap and utilization.
- NC Medicaid plan changes can redirect referrals away from Covenant's local LME/MCO relationships.
What makes Covenant Case Management Services unique
- CCMS serves 56 North Carolina counties with CARF accreditation and NC DHHS certification.
- It specializes in IDD and TBI case management, not broad generic home care.
- CCMS coordinates Innovations Waiver and 1915(i) services through Tailored Plans statewide.
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