The business travel market has seen a significant rebound from the COVID pandemic, with business travel spending for many corporations recovering to pre-pandemic levels with an estimated total volume of $1.48 trillion for 2024, according to the Global Business Travel Association. In today’s competitive market for business travel services, the traditional travel management company (TMC) model is being challenged.Changes in airline distribution have prompted a reevaluation of the tech stack needed by TMCs, as new market entrants push the industry towards different models while more traditional TMCs refocus their efforts on automating online and offline processes. The introduction of AI is having a ripple effect, bringing new levels of efficiency to the travel booking and support processes. Labor shortages continue to impact offline call center performance, while new agent tools seek to alter the traditional online versus offline distinctions. Get a dose of digital travel in your inbox each day

DevRev has introduced 'Conversational Search,' a pre-built AI agent that sifts through both structured and unstructured data to help sales, support, product, and engineering teams spot trends and streamline operations.