doxo simplifies the bill payment process for consumers and businesses through a comprehensive platform that allows users to pay their household bills to over 65,000 service providers, including utilities and telecom companies. The platform features a centralized app where consumers can manage and pay all their bills in one place, eliminating the need to visit multiple websites or mail checks. Users can track payment history, receive reminders, and suggest additional service providers. For businesses, doxo offers doxoDIRECT, which enhances customer interaction and engagement, allowing companies to get paid faster and gain insights into their customer base. doxo's business model relies on transaction fees for payments made through the platform and premium features for businesses. The goal of doxo is to provide a more efficient and user-friendly solution for managing household finances and improving billing processes.

Sigma Partners

Bezos Expeditions

Mohr Davidow Ventures

Jackson Square Ventures

Fintech

Financial Services

Doxo

Firing back at a Federal Trade Commission lawsuit alleging deceptive practices in the bill-payment business, doxo Inc. has issued a statement claiming the charges are inaccurate and push a narrative that will prevent bill-payment providers from streamlining the digital bill-payment process.

Digital Bill-Payment Specialist Doxo Responds To an FTC Lawsuit Alleging Deceptive Practices

doxo has introduced doxoBILLS, its household bill pay platform with six features that improve the bill payment experience into one app. Built on doxo’s Bill Pay OS, doxoBILLS incorporates six features that improve user experience: all-in-one bill pay, private pay wallet, real-time bank balance, credit score protection, identity theft protection, and insights. doxo’s vision with doxoBILLS

Doxo Launches Doxobills To Improve Household Bill Pay Experience

Bill payment service doxo launched a solution to make paying bills easier for consumers. DoxoBILLS, available in the United States via mobile and desktop, allows consumers to manage their household bills in an “all-in-one” platform, according to a Wednesday (Jan. 8) press release. “DoxoBILLS is the first and only solution to incorporate all six essential elements of paying bills into one simple and safe platform,” doxo CEO and co-founder Steve Shivers said in the release. “…Legacy bill pay systems are fragmented — almost always organized around individual billers or individual financial institutions — but doxoBILLS puts the consumer in the driver’s seat, enabling a simple view of all bills and due dates, the ability to pay any bill with any financial institution, and integrates essential financial protections to improve credit, help reduce late fees and overdraft fees, and protect online security.”

Doxo Debuts ‘All-In-One’ Solution To Streamline Consumer Bill Pay

Doxo launches an all-in-one app aimed at removing 'fragmentation' from bill payments.

Doxo Launches an All-In-One App Aimed at Removing 'Fragmentation' From Bill Payments

doxo, a provider of simple, all-in-one bill payment service, publicly responds to the Federal Trade Commission's uninformed and overreaching suit.SEATTLE, April 26, 2024 /PRNewswire/ -- Yesterday, the U.S Federal Trade Commission filed a lawsuit against doxo , a company working to deliver a better bill-paying experience for consumers and billers, with a complaint that indicates a fundamental misunderstanding of the existing bill-pay market and the structural inefficiencies that work against consumers. The Federal Trade Commission's allegations reflect a lack of understanding and disregard for doxo's services, how bill payments are processed and delivered to billers, and doxo's continued due diligence in meeting and exceeding regulations and market standards.The Federal Trade Commission has decided to file a suit that lacks the awareness of the regulatory measures doxo currently adheres to and the overall need for innovation in the bill-pay market, a line of thinking that demonstrates a gross misinterpretation of the current market structure. This lawsuit serves to diminish the power of the consumer in a market in desperate need of innovation and consumer-centered improvements.The bill-pay market , as it currently exists, is a tedious, high-friction, and extremely fragmented experience for consumers. This unnecessary complexity in managing and staying on top of bills contributes to huge expenses for U.S. households – over $24B in late fees and another $10B in overdraft fees every year. The market structure today falls short in serving the interest of consumers and is in desperate need of new alternatives and innovation, a necessity that this lawsuit by the Federal Trade Commission overlooks.doxo was founded to solve a simple and obvious problem – to provide a single standard checkout to pay over 100,000 billers across the country, allowing every bill to be paid the same way every time, with a single login, and without ever needing to share sensitive payment account data with any individual biller

Doxo Responds To U.S. Federal Trade Commission'S Misguided Litigation

A Washington State Department of Transportation toll rate sign on the SR 520 Bridge over Lake Washington. (WSDOT Photo via Flickr)The Washington State Department of Transportation is cautioning customers about using Seattle-based bill payment company Doxo to pay Good to Go! toll bills.In an orange flyer being inserted in Good to Go! bills mailed to Washington drivers, WSDOT warns that “Doxo is not affiliated with Good to Go!” and that the state agency has no control over fees Doxo may charge or the timing of its payments, which can incur additional late fees. Lauren McLaughlin, a communications specialist with WSDOT’s toll division, told GeekWire that the outreach is part of the agency’s recent efforts to educate customers on the proper ways to pay Good To Go! toll bills.“We’ve heard confusion, complaints and frustration from our customers who paid their toll via Doxo, but received a late fee because the payment was delayed in reaching us,” McLaughlin said via email. “Often times, the customer doesn’t realize they paid a third party until they call us regarding the late fee, and we inform them they actually paid through Doxo.”McLaughlin shared an X post from one such customer, upset about a $3.99 late fee on a $3.20 toll charge that he was paying through Doxo.A flyer in a Good to Go! toll bill mailed to a Washington state driver contains the alert about using Doxo as a bill-paying service. (GeekWire Photo)Founded in 2008, Doxo helps people manage and pay their bills in one place, using any card or bank account. Liz Powell, head of marketing communications for the company, said in an email to GeekWire that Doxo’s bill payment page for Good to Go! is clearly branded, and it’s clear a user is paying with Doxo and that it is not an affiliate of Good to Go!“With each Doxo payment their specific payment delivery date is presented to the user prior to submitting payment,” Powell said

Washington State Dept. Of Transportation Warns Toll Customers About Using Bill-Pay Service Doxo

Doxo recently released its 2024 Cost of Bills Index, which compares average household costs by state and by major U.S. cities.

California, Massachusetts or Hawaii? Which state has the highest cost of living?

Doxo’s motion to dismiss the FTC’s case includes this annotated version of an exhibit from the lawsuit, highlighting text that the company says discloses the nature of its service. The FTC alleges that the small, light font was easily overlooked. (Image via U.S. District Court for the Western District of Washington.)Doxo asked a federal judge to dismiss the U.S. Federal Trade Commission’s lawsuit against the Seattle-based bill payment company, denying wrongdoing and saying it nonetheless resolved the issues raised by the FTC before the suit was filed.The FTC’s suit, filed in April in U.S. District Court in Seattle, alleges that Doxo used deceptive ads and misleading web design techniques to make people believe they were paying billers directly, instead saddling them with unwanted fees and tricking them into signing up for its service.Doxo’s June 24 motion to dismiss the case disputes each of the FTC’s claims, and cites the company’s track record of more than 15 years in business.“The FTC’s Complaint paints a misleading picture of Doxo as a fly-by-night scam that hurts consumers, when in fact it has a substantial and loyal customer following, has a long-standing and successful business that adds value, and is decidedly pro-consumer,” the motion says

Doxo Fires Back At Ftc Lawsuit, Asserting That It ‘Centers On A Disagreement About Font Size’

The Federal Trade Commission (FTC) is taking action against Adobe and two of its executives, alleging that they deceived consumers by hiding an early termination fee on a subscription plan and making it difficult for customers to cancel their subscriptions.The agency’s federal court complaint names Adobe; the president of the company’s digital media business, David Wadhwani; and one of its vice presidents, Maninder Sawhney, the FTC said in a Monday (June 17) press release.“Adobe trapped customers into yearlong subscriptions through hidden early termination fees and numerous cancellation hurdles,” Samuel Levine, director of the FTC’s Bureau of Consumer Protection, said in the release.Adobe released a statement Monday saying that it will refute the FTC’s claims in court.“Subscription services are convenient, flexible and cost effective to allow users to choose the plan that best fits their needs, timeline and budget,” Dana Rao, general counsel and chief trust officer at Adobe, said in the statement. “Our priority is to always ensure our customers have a positive experience. We are transparent with the terms and conditions of our subscription agreements and have a simple cancellation process. We will refute the FTC’s claims in court.”The FTC said in its release that consumers have complained that they were not aware of Adobe’s early termination fee (ETF), which amounts to 50% of the remaining monthly payments when a consumer cancels in their first year.Consumers have also said that they were not aware that the company’s “annual paid monthly” plan required their subscription to continue for a year, according to the release.While Adobe prominently displays the plan’s “monthly” cost during enrollment on the website, it “buries” the ETF disclosures in small print or requires consumers to hover over small icons to find them, the FTC said in the release.The agency’s complaint also alleges that Adobe’s cancellation processes are designed to make cancellation difficult, that consumers must navigate several pages in order to cancel, and that they encounter resistance and delay from Adobe representatives if they reach out to customer service, per the release.The complaint charges that Adobe’s practices violate the Restore Online Shoppers’ Confidence Act, according to the release.In another recent action that cited that act, the FTC filed a complaint against bill payment company doxo in April, alleging that the company misleads consumers and tacks on junk fees.In a statement released at the time, doxo said the FTC investigation “is inaccurate, and unjust, pushing forth a narrative that is a monumental step backward from the objective of reducing bill pay complexity and costs.”

Ftc Alleges Adobe Deters Subscription Cancellations, Hides Early Termination Fee

The Federal Trade Commission on Thursday filed a lawsuit against Seattle-based bill payment company Doxo and members of Doxo's senior leadership team.

Doxo

Centralized platform for bill payments

Doxo

Centralized platform for bill payments

About

Simplify's Take

What believers are saying

What critics are saying

What makes Doxo unique

6 month growth

1 year growth

2 year growth

Benefits

Recently Posted Jobs

There are no jobs for Doxo right now.