Eltropy expands voice authentication ecosystem with Illuma, IDgo, and Pindrop. Eltropy, providers of an agentic artificial intelligence and conversations platform for credit unions and community banks, has partnered with Illuma, IDgo and Pindrop to help credit unions and community banks modernize identity verification across consumer interactions. Eltropy's expanded authentication ecosystem gives credit unions and community banks flexible, layered identity verification options embedded directly into conversational workflows across consumer interactions. The partnerships help institutions strengthen fraud prevention, improve consumer experience, and build trust across both human and AI workflows. The Eltropy platform now supports the following authentication approaches: * Illuma provides passive voice security combining voice biometrics, fraud risk scoring, adaptive multifactor authentication, and collaborative intelligence during member conversations. * Pindrop adds voice security, fraud detection, spoofing protection, and authentication intelligence across voice interactions. * IDgo enables trusted device-based authentication using native device verification methods. * Existing support for OTP and document verification remains available within the Eltropy platform. "Financial interactions are ultimately about trust," said Abhishek Tiwari, chief product officer of Eltropy, in a statement. "Members increasingly expect interactions that are fast, intuitive and secure, without being forced through outdated verification experiences. By embedding flexible authentication options directly into the Eltropy platform, we're helping credit unions and community banks strengthen fraud prevention, reduce friction, and build the trusted foundation needed for both human and generative and agentic AI-powered experiences." "Voice fraud has evolved far beyond traditional authentication challenges, forcing financial institutions to rethink how they secure every conversation," said Milind Borkar, founder and CEO of Illuma, in a statement. "IllumaSHIELD delivers a modern voice security approach that combines passive voice authentication, deepfake detection, adaptive MFA, and real-time fraud intelligence into a single platform. With the simplicity of passive end user enrollment regardless of calling device, paired with the fastest-to-deploy voice security solution in the industry, financial institutions routinely report deployment in days and record-breaking adoption metrics. Financial institutions reduce verification time by up to 95 percent, lower average handle time by over 80 seconds per call, and strengthen protection against increasingly sophisticated AI-driven attacks, all while delivering a faster, more seamless customer experience." "Financial institutions are looking for stronger authentication that does not burden members or frontline teams," said Rocky Scales, CEO of IDgo, in a statement. "Device-based authentication helps establish persistent trust while improving both security and member experience across communication channels." "Trusted authentication is becoming foundational infrastructure for AI-powered customer engagement," said Bucky Wallace, chief revenue officer of Pindrop, in a statement. "Through our work with Eltropy, financial institutions can layer advanced voice authentication, fraud detection, and spoofing protection into member interactions to help build confidence, security, and trust in real-time digital interactions."

Main Street Bank wins national Award for video banking innovation. Marlborough, MA - Main Street Bank is proud to announce it has been named a recipient of an inaugural Eltropy EMERGE Excellence Award, earning The Human Connection Award for its innovative Video Connect service. This national recognition highlights financial institutions that are redefining how banking services are delivered, combining the convenience of digital finance tools with the trust and personal connection customers expect from community financial institutions. Bringing the branch experience to you. With Video Connect, customers can meet face-to-face with a Main Street Bank banker from wherever they are - whether opening an account, asking questions, or receiving personalized financial guidance. The service has reshaped how customers interact with the bank, offering greater convenience without sacrificing the personal experience they value. For many, it feels like stepping into a branch from anywhere. Customers appreciate the flexibility, responsiveness, and ease of use, along with the genuine care they receive from the bank's team. "I logged into my laptop while sitting in the back of my RV parked at a truck stop on the highway in some Eastern seaboard state south of here and coordinated a wire transfer. How's that for amazing!" says a Video Connect user of the experience banking from anywhere. Supporting both personal and business banking needs. Video Connect also delivers meaningful value for local businesses, allowing them to manage banking needs efficiently without interrupting their day. From everyday transactions to more complex banking services, customers benefit from a seamless, accessible experience. "Our company has been banking with Main Street for years. We have several bank accounts and mortgages with them," shared another client. "They have consistently been ahead of the pack when it comes to providing new services to their clients to enhance and simplify numerous types of banking services especially cash management and Video Connect." A commitment to human-centered innovation. "Our goal has always been to meet customers where they are without losing the personal connection that defines Main Street Bank," said Maria L. Nephew, Virtual Branch Manager. "Video Connect allows us to bring the branch experience directly to our customers in a way that feels natural, convenient, and truly human." The award, presented by Eltropy at its annual EMERGE conference, celebrates organizations that demonstrate excellence in video engagement and customer experience - proving that technology can strengthen relationships rather than replace them. "[Jason] turned what I thought was going to be an ordeal into a fun-filled learning experience!" one user says of the care combined with convenience. "This recognition reinforces what we've believed from the start: digital banking doesn't have to feel impersonal," said Jamie Conaghan, SVP of Marketing & Digital. "Video Connect blends technology with genuine human interaction, creating a service that's both efficient and personal." Experience Video Connect. Main Street Bank's Video Connect service reflects a broader vision of using digital tools to enhance, not replace, customer relationships, making banking more accessible, responsive, and personal. About Main Street Bank. Main Street Bank is a locally run, independent mutual savings institution serving Massachusetts and New England. They are united under a culture that strives every day to contribute to its communities by providing customer-focused, innovative products and services for individuals, families, local businesses, and community organizations since 1860, with particular attention to financial wellbeing. With branch offices in the MetroWest and north Middlesex region, Main Street Bank provides an extensive array of financial services and products for all personal and business life stages. About eltropy. Eltropy is the leading conversations platform for community financial institutions (CFIs). Its AI-driven communications tools help CFIs communicate, automate, improve operations and engagement, and increase productivity across the institution - all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, SMS, Chat, Video, and Voice - all integrated into a single platform. For more information, please visit eltropy.com.