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Overview
Fin provides leaders of customer operations teams with instant visibility into how agents work across SaaS applications. Its turnkey browser plugin surfaces granular, end-to-end workflow insights across multiple SaaS tools for customer operations. The plugin collects data as agents use apps and presents benchmarks and actionable insights to optimize processes, training, and tool choices. Its goal is to help fast-growing CX teams work more efficiently, improve agent performance, and choose technology decisions that support continuous improvement.
About Fin
Industries
Data & Analytics
Enterprise Software
Company Size
1-10
Company Stage
Series A
Total Funding
$20M
Headquarters
Colma, California
Founded
2015
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Simplify's Take
What believers are saying
- Salesforce agreed June 15, 2026 to buy Fin for about $3.6 billion.
- Fin reported 30,000-plus customers and over 2 million weekly conversations in June 2026.
- June 2026 launches expanded Fin Standalone, Agent API, and usage-based billing.
What critics are saying
- Salesforce’s June 15, 2026 acquisition can stall on regulatory approvals until Q4 FY2027.
- Fin’s product becomes strategically subordinate after closing, limiting independence and hiring appeal.
- Rivals like Zendesk, Ada, and Salesforce Agentforce can commoditize support-agent pricing quickly.
What makes Fin unique
- June 2026 Fin Voice 2 and Fin Insights deepen AI agent control loops.
- Fin’s performance dashboard tracks resolution rate, CX Score, and automation rate together.
- Fin integrates across chat, email, WhatsApp, SMS, Slack, phone, and Freshworks.
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Funding
Total Funding
$20M
Above
Industry Average
Funded Over
1 Rounds
Coatue Management
Kleiner Perkins
Accel
First Round CapitalIndustry standards
Benefits
Competitive compensation
Work from home setup stipend
Unlimited PTO
Two annual company off-sites
Insurance premiums covered at 90%
401k
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Work insights platform Fin raised $20 million in Series A funding and brought in Evan Cummack, a former Twilio executive, as its new chief executive officer.
There are no jobs for Fin right now.
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About Fin
Industries
Data & Analytics
Enterprise Software
Company Size
1-10
Company Stage
Series A
Total Funding
$20M
Headquarters
Colma, California
Founded
2015
There are no jobs for Fin right now.
Find jobs on Simplify and start your career today