Fin

Fin

Provides insights into customer operations workflows

About Fin

Simplify's Rating
Why Fin is rated
A-
Rated B on Competitive Edge
Rated A on Growth Potential
Rated A on Rating Differentiation

Industries

Consulting

Consumer Software

Enterprise Software

Company Size

1-10

Company Stage

Series A

Total Funding

$20M

Headquarters

Colma, California

Founded

2015

Overview

Fin provides companies with tools to gain immediate insights into the performance of their customer operations teams across various software applications. Their main product is a browser plugin that tracks and analyzes workflows, allowing businesses to see how their customer experience (CX) processes function in real-time. This helps organizations identify areas for improvement, enhance agent training, and make informed decisions about technology investments. Unlike other solutions, Fin focuses on delivering detailed insights that enable companies to replicate the success of their top-performing teams and continuously refine their operations. The ultimate goal of Fin is to help businesses optimize their customer operations for better efficiency and effectiveness.

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Simplify's Take

What believers are saying

  • Increased demand for remote work solutions boosts SaaS application adoption.
  • AI-driven analytics tools enhance Fin's business insights capabilities.
  • Growing trend of integrating customer feedback aids Fin's process optimization.

What critics are saying

  • Domain acquisition by James Booth may cause brand confusion for Fin.
  • New CEO Evan Cummack's leadership may not align with company culture.
  • Intensifying competition in SaaS market could challenge Fin's client retention.

What makes Fin unique

  • Fin offers a turnkey browser plugin for granular business insights.
  • Fin optimizes CX workflows across SaaS applications for improved agent training.
  • Fin enables companies to replicate top performers and streamline processes.

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Funding

Total Funding

$20M

Above

Industry Average

Funded Over

1 Rounds

Series A funding typically happens when a startup has a product and some customers, and now needs funding to scale. This money is usually used to grow the team, expand marketing, and improve the product. Venture capital firms are frequently the main investors here.
Series A Funding Comparison
Above Average

Industry standards

$15M
$8.2M
Discord
$15M
Canva
$20M
Fin
$30M
Kalshi

Benefits

Competitive compensation

Work from home setup stipend

Unlimited PTO

Two annual company off-sites

Insurance premiums covered at 90%

401k

Company News

NVNom
Dec 5th, 2023
Funding for drinking water startup SolarDew - Investment and Development Agency for the Northern Netherlands

The Netherlands Enabling Watertechnology Fund is investing in SolarDew together with Oost NL, VOx Impuls. Read more about this investment

Domain Observer
May 2nd, 2023
James Booth announces acquisition of Fin.com – Domain Observer

It appears James acquired the domain name from The Fin Exploration Company, The company had raised $20,000,000 USD in various rounds and the below describes their business.

PYMNTS
Apr 7th, 2022
eCommerce Platform SamCart Raises $82M

SamCart, an Austin, Texas-based creator-focused eCommerce platform, has raised $82 million in a Series B funding round to expand its platform features.

GlobeNewswire
Dec 14th, 2021
Stere Closes $2M Seed Funding Round led by Fin VC

Investment will enable Stere to transform the marketplace connecting insurance capacity providers with managing general agents, program administrators, and...

TechCrunch
Sep 9th, 2021
Fin names former Twilio exec Evan Cummack as CEO, raises $20M

Work insights platform Fin raised $20 million in Series A funding and brought in Evan Cummack, a former Twilio executive, as its new chief executive officer.

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