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Forrester provides global market research and advisory services to business and technology leaders. Its flagship Forrester Decisions subscription gives ongoing access to research reports, data, and advisory support, while revenue also comes from consulting, events, and custom projects. The company blends wide-market research with continuous advisory services and events, focusing on customer obsession and diverse perspectives. Its goal is to help clients grow by making customer-centered decisions across products, channels, and technology-enabled experiences.
Industries
Data & Analytics
Consulting
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Cambridge, Massachusetts
Founded
1983
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83 percent of Singapore consumers trust AI to compare loans, Experian-Forrester study finds. Most Singapore respondents in a new Experian study say they trust artificial intelligence to compare loans across providers, but willingness to let AI act autonomously remains much lower as security and fraud concerns rise. The research, conducted by Forrester Consulting for Experian, found 83 percent of 482 credit-active, digitally literate consumers surveyed in Singapore trust AI to compare loans. The findings come as financial institutions across the region prepare for more agent-led customer journeys. Consumers want help comparing, but retain control. The study found 89 percent of Singapore respondents believe an AI agent could compare more options than they could manually, 87 percent believe an agent could help find better prices or rates, and 85 percent say AI could save time by handling research and purchasing tasks. Another 83 percent said an agent could help them avoid missing details such as hidden fees or contract terms. Comfort falls as AI moves from research into making commitments. Experian said 49 percent of Singapore respondents are comfortable with an AI agent applying for a loan or credit card on their behalf. At the same time, 37 percent said they would grant an AI agent no autonomy when applying for credit, while 36 percent would allow it to act only after receiving their approval. The remaining 27 percent would allow conditional or full autonomy. Manipulation and impersonation remain major concerns. The study found 82 percent of Singapore respondents cite AI agent manipulation through fake offers or impersonation by cybercriminals as a top concern. Experian said this was the highest level recorded for that risk across the 13 markets included in the wider survey. More than three-quarters, or 77 percent, said they would feel more comfortable using AI connected to a financial institution they already trust. Experian said those findings point to a need for stronger identity verification, consent management and fraud controls as AI agents become more involved in financial product discovery and applications. Kabir Khanna, General Manager of Experian Credit Services Singapore, said the opportunity is not simply to make financial services faster, but to establish who an AI agent represents, what the consumer has authorized it to do and whether the interaction can be trusted. Singapore results sit within a wider regional study. Experian commissioned Forrester Consulting in July 2026 to survey 6,247 credit-active, digitally literate consumers across 13 EMEA and Asia Pacific markets, including 482 respondents in Singapore. The Singapore sample represented a mix of generations and employment groups and was limited to respondents with recent experience using digital financial services. That means the findings should not be read as representative of every Singapore resident. The broader study found consumers are increasingly comfortable using AI to research and compare financial products, but continue to place limits on how far an agent should be allowed to act without explicit approval. For banks and fintech companies, that creates a dual requirement: make AI useful enough to reduce search and decision friction, while adding enough identity, authorization and fraud controls to keep users confident as software agents take on more of the financial journey.
Welcome back, Peter Kim: Forrester's VP, principal analyst covering the ai-enabled B2C Marketing org. Sep 3 2026 One of the top questions Forrester Research, Inc. get from Forrester's B2C marketing clients is, "How should I restructure my marketing org?" And to be honest, that's a loaded question, as it assumes that the org chart is the problem. (Spoiler: Most often, it's not.) But AI is already changing how marketing gets done, who does it, and where work happens. And yes, that includes its structure, too. CMOs are reevaluating roles, teams, and workflows to capture both the efficiency gains and creative upside that AI enables. Over half (52%) of US B2C marketing executives in Forrester's Q3 2026 CMO Pulse Survey indicate that they're aggressively expanding AI investments across marketing. Its recent report on the AI CMO breaks down CMOs' fundamental tension with AI: They need a clear growth-anchored vision while also making room to lead through the uncertainty that AI creates. This requires CMOs to own the role of change leader in order to become a better growth leader. And its just-published report on the Forrester B2C Marketing Capabilities Map and Assessment diagnoses your marketing function's readiness for sustained growth - viewing AI not as a capability but as the battery for your marketing resources. But how do marketing executives actually go about AI-enabling their marketing organizations? That's exactly why Forrester Research, Inc. is excited to welcome Peter Kim back to Forrester. Welcome back, Peter Kim! Almost 20 years ago, Peter Kim was a senior analyst at Forrester who covered topics including the customer-entric marketing organization. Since leaving Forrester, Peter has built an impressive career spanning client-side leadership, consulting, and agency innovation. Along the way, he served as global vice president at LEGO, chief digital officer of Cheil Worldwide, chief strategy officer at Dachis Group, interim CEO of The Barbarian Group, and most recently CMO of The Bicester Collection, a €4 billion luxury retail business. Across those roles, Peter led large-scale org transformations, loyalty and customer experience initiatives, digital modernization efforts, and AI deployments ranging from media mix modeling and predictive customer lifetime value to agentic fraud detection. He also coauthored Social Business By Design and has keynoted industry events including Cannes Lions and SXSW. The current marketing operating cadence was designed for a world of mass media campaigns and linear consumer journeys. Creating competitive advantage in the age of AI requires accelerating to a pace unachievable by fully human teams. Now back at Forrester, Peter helps B2C marketing executives answer some of their biggest questions: What work should AI own? What still requires human judgment? How do planning and execution change when AI is embedded into everyday marketing operations? And what should the marketing organization actually look like as those changes take hold? He also advises leaders on the governance, talent, and operating-model decisions required to put AI to work responsibly and effectively. Watch the video above to learn even more about Peter. And if you're a Forrester client, you can schedule a Forrester guidance session or inquiry with him starting today. See mike proulx at: CX Forum West May 24-25, 2027, San Francisco CX Forum East June 14-15, 2027, New York City AI, buying networks, revenue growth - master it all. Microdramas - one of the fastest-growing new entertainment formats you've probably never heard of - are finding audiences in unexpected places. Built for feeds, powered by algorithms, and consumed in minutes, this serialized mobile-native storytelling is gaining traction... and quickly. Forrester's newly published data overview report, Inside The Mainstreaming Of Microdramas, examines who watches [...] Answer engines such as ChatGPT, AI Mode, and Claude mediate brand growth. They institutionalize word of mouth, determine consideration sets, and increasingly monetize. Marketers eager to influence how answer engines perceive their brands are rushing to enact answer engine optimization (AEO) best practices, connect roles critical to AEO, and mature AEO competencies. As they do, [...]
Measuring the real business impact of a data product marketplace. With pressure on budgets, all data and technology investments need to deliver business value and support corporate objectives. Huwise explain how data product marketplaces create these benefits, based on a new Forrester Total Economic Impact(TM) report. Chief Data Officers (CDOs) and Chief Data & Analytics Officers (CDAOs) face tough choices around their technology investments. With a wide range of solutions available in the market, which will deliver the real business benefits that they are looking for? Which will improve efficiency and enable AI-driven innovation? The key to creating value is to ensure that an organization's data is being consumed at scale, both by human employees and AI agents. This not only improves performance, but demonstrates to the board that data teams (and their budgets) are essential to business competitiveness. Data product marketplaces underpin this greater data consumption, making data easily discoverable and usable by all through intuitive self-service. To find out exactly how this value and ROI is created, Huwise commissioned Forrester Consulting to conduct a Total Economic Impact(TM)(TEI) study on the financial benefits its data product marketplace delivers. The result? The TEI found a 474% ROI, payback in six months and $6.5 million in net benefits over three years for a 10,000 employee company. Understanding the TEI ROI methodology. Forrester Consulting's TEI is built on analysis of interviews with four Huwise customers from the banking & finance, insurance, technology and energy & utilities sectors. These findings were aggregated and combined into a single composite organization with 10,000 global employees. The TEI is designed to highlight both tangible benefits around efficiency, time-savings and improved performance, as well as less quantifiable value a solution delivers to the organization. Building a business case for a data product marketplace. Based on an intuitive, e-commerce marketplace-style experience, Huwise's data product marketplace solution is designed to increase data consumption and value. It enables organizations and their employees to provide secure, compliant self-service access to data in the right formats to deliver understanding and usage by both humans and AI. Forrester's analysis demonstrates quantifiable benefits for three groups - business users, data teams, and IT. Benefits for business users - faster, more trustworthy data access. One of the biggest barriers to increasing data use is that business users find it difficult to find the right data for their needs. They spend too much time searching for data, rather than using it in their working lives. Huwise's intuitive, e-commerce style experience solves this issue, with AI-powered discovery helping reduce the time business users spend searching for data by half. Result: 50% reduction in time spent searching for data delivering $4.5 million in productivity savings. Benefits for data teams - time reductions in data preparation and duplicate work. Data teams are under pressure to deliver more at a strategic level, but often find their time taken up by basic data management and data preparation tasks. Using Huwise leads to a 50% reduction in data preparation time, saving 3 days per month, per person. By providing a centralized source of governed data products it also leads to a 4x reduction in duplicated work, freeing up time for higher-value activities. Result: 50% reduction in data preparation time, saving 3 days per month, per person and equating to $3.0 million in savings. Result: 4x reduction in duplicated work through data product sharing, saving 10 days per year, per data expert, saving $223,000. Benefits for IT teams - dramatically cutting business requests for data. Without self-service access, all business requests for data are made directly to IT teams. This causes bottlenecks and prevents IT focusing on more strategic activities. Thanks to Huwise's intuitive self-service capabilities, users can easily access the data they need independently from IT. This saves 720 hours per year, while tool consolidation cuts license costs by 50%. Result: 720 hours per year saved for IT, with tool consolidation cutting license costs by 50%, providing a total saving of $111,000. Measuring the unquantifiable benefits. The report shows that Huwise delivers more than greater efficiency. It also benefits organizations in five key ways: * Increases value from existing data investments, by finally making data in these solutions easily available to all * Improves data literacy and builds a data-driven culture, increasing business confidence in data through an engaging, self-service interface * Boosts organizational agility, through a single, consistent source of information * Enables agentic AI deployment through reliable, AI-ready and contextualized information * Simplifies deployment through a SaaS-native platform, reducing long-term operational costs compared to in-house solutions Adding up the benefits. Taken together, Forrester calculates that these benefits add up to $7.8 million for a 10,000 employee company over three years. After subtracting investment costs of $1.3 million, Huwise therefore generates $6.5 million in net benefits by making data sharing faster, simpler and more efficient. Find out more by reading the full Forrester report here - or calculate your own ROI using its online calculator. Faq. Articles on the same topic: Anne-Claire Bellec has more than 15 years of experience in marketing strategy. She has previously held roles as Chief Marketing Officer and Director of Communication within both agencies and SaaS companies specializing in data and digital solutions.
Forrester has launched its AI Disruption Model to assess artificial intelligence's impact across technology and service markets. The model, applied to 17 categories comprising over 200 markets, evaluates whether AI will accelerate, disrupt, reshape, or minimally affect individual sectors. The research reveals that infrastructure providers, data and AI platforms, and cybersecurity services are positioned for growth as enterprises scale AI deployments. Conversely, labour-intensive knowledge-work industries, including transformation services, software development, and creative services, face significant disruption as AI replaces human-performed tasks. Many enterprise software categories will be reshaped rather than displaced, sustained by embedded workflows, regulatory requirements, and switching costs. The model analyses factors including AI substitutability, labour intensity, commercial models, and regulatory friction to help technology leaders anticipate AI's impact on their portfolios.
Beyond the "SaaSpocalypse": introducing The Forrester AI Disruption Model. Craig Le Clair, Vice President, Principal Analyst Aug 19 2026 The 2026 narrative surrounding the "SaaSpocalypse" misses the bigger picture. While most commentary fixates on seat-based revenue compression (predicting that AI agents will kill off software licenses), that's only one of nine critical disruption factors. As a global research firm that evaluates the entire technology landscape, Forrester has created a data-driven AI Disruption Model. This model, built on Forrester research and publicly-filed information, cuts through the noise to brings transparency to market changes and a comprehensive framework for what comes next. The Design Of Forrester's AI Disruption Model The Forrester AI Disruption Model evaluates 17 technology and service categories spanning more than 200 markets. The framework analyzes structural market dynamics across nine critical drivers, including AI substitutability, labor intensity, commercial model, support for agentic workloads, switching costs, and regulatory friction. The central insight from the model is clear: AI's effects won't be distributed evenly. While some markets and vendors face extreme headwinds, others are poised for historic acceleration. * Disrupted markets - where AI reproduces core value. If AI can do something that a person or an existing software product can do, it will. Vendors and service providers in this bucket face pricing compression, seat erosion, and commoditization of their core capabilities or feature sets. The most severe disruption stemming from AI hits labor-intensive markets, such as technology implementation, custom software development, creative services, and corporate training. These markets are under immense pressure as AI takes over activities previously performed by human experts * Neutral markets - where value isn't primarily informational. If vendors and service providers offer capabilities that are physical, focused on regulated markets, or protected by high switching costs, they're less disrupted by the shift to AI. Neutral drivers keep AI progression at bay and value stable. * Contested markets - positioned to move towards accelerated territory. Contested vendors and service providers see a balance of neutral and accelerated drivers that allow a pivot toward accelerated territory. They won't sit back and wait to be disrupted, but will shift investment capital and R&D to agentic workload and data, trust, and sovereignty support. Vendors in this category can infuse AI positively into their platforms but face execution, capital, and labor pivot challenges. * Accelerated markets - sell picks and shovels for AI workloads. Providers of infrastructure, data, model, integration, or trust capabilities are the foundation of agentic workflows - and the future anchors of AI-powered business. Demand for these offerings scales directly with AI adoption: The more custom AI agents and targeted agentic systems enterprises deploy, the more technology these providers sell. The Forrester AI Disruption Model Helps You Navigate The AI Overhaul The challenge for enterprise tech buyers, vendors, and service firms alike is understanding how AI reshapes markets. Whether you're a buyer trying to optimize your tech portfolio or a vendor defending your market share and future, Forrester's AI Disruption Model provides a blueprint to understand this shift. Enterprise tech buyers should use the model as a procurement shield, isolating obsolete, debt-ridden tools to funnel investment toward scalable, agentic-ready vendors. For technology vendors and service providers, the model offers an actionable defensibility roadmap to evaluate exposure, protect core revenue, and pivot toward long-term growth before legacy models run out of steam. See craig Le Clair at: Technology & Innovation Forum East November 4-5, 2026, New York City AI access: for every role. And every decision. How do you know when an AI use case is too risky to pursue? The answer has less to do with the technology itself and more to do with whether your organization has the governance, processes, and decision-making discipline needed to support it. The merger of revenue enablement platform (REP) archrivals Seismic and Highspot is now complete. The combined company positions itself as a go-to-market (GTM) performance company focused on revenue execution rather than traditional enablement, serving thousands of customers and millions of users while investing more than $100 million annually in R&D. The important "What's next?" following [...]
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Industries
Data & Analytics
Consulting
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Cambridge, Massachusetts
Founded
1983
Find jobs on Simplify and start your career today