Glean partners with Gainsight to enhance customer view. May 6, 2026 Gainsight has announced a new partnership with Glean. Glean is a Work AI platform that provides an assistant powered by enterprise AI, that understands the context of work through integrations. The partnership sees a new integration between the Gainsight Revenue engine and Gleans' platform. The integration will enable the Glean assistant to leverage the customer health, risk, sentiment and lifecycle signals to provide teams and agents. For customers using Glean Search, it enables them to surface data held within Gainsight as well as other solutions that Glean integrates with to give a complete view of the customer. For example, a user might ask to show the complete customer record from Gainsight data. They may also ask to show any anomalous information across the different systems for that customer. Using data held within Gainsight and other products, whether CRM, Finance or operational systems, Glean can now surface data from across all systems that hold data relating to a customer. Importantly, the data is surfaced through a natural language interface. User permissions are understood and adhered to, meaning that users are only able to view what they are allowed to. The integration will enable users to have a complete view of the customer, enabling them to be better aligned and move faster by acting on surfaced risks or opportunities. Chuck Ganapathi, CEO, Gainsight, commented, "Customer health only delivers real value when it informs action and drives retention as an outcome for the business. As enterprise software goes increasingly headless, the expectation is that critical insights show up wherever work happens. "Our integration with Glean reflects this shift by surfacing Gainsight's trusted customer intelligence directly within Glean's Work AI platform. Both humans and agents working in Glean can access the full customer picture wherever they operate." A true customer 360. Most of the teams within an organisation work with customers in some way, whether that is finance, sales, marketing, operations, support legal customer Success or several others. With Gainsight helping the most customer-facing intensive teams within an organisation, Glean offers a single location where all teams, once integrated to Gainsight, can gain a complete view of the customer. However, even more important is the analysis that the Glean work assistance can complete for them. It can leverage the full enterprise context, including the applications, documents, workflows and people that can explain what is happening across an account. Gainsight's insights are now fully integrated into Glean's enterprise knowledge layer, ensuring every business team has access to a unified, consistent view of each account. This integration facilitates faster transitions, reduces organizational silos, and enables more informed decisions - all within the AI workflows where daily work occurs. This will result in a more consistent approach to customers, improve the customer experience and could make customers success more successful, with everyone having access to all relevant information. Liz Armbruester, CCO, Avalara, commented, "Customer expectations have never been higher, and the window to act on risk or opportunity is shrinking. Having Gainsight's health and account intelligence directly inside Glean means our Sales and Customer Experience teams are working from a single, complete picture of every account. When everyone is moving from the same context, you respond faster and execute better." Key benefits for Glean integration. Gainsight highlights some key benefits from the integration: * Unlock a 360° account picture: Combine Gainsight's customer health, risk, and lifecycle signals with the surrounding enterprise context across the business, so teams can quickly understand what is happening and why. * Reduce prep time for customer meetings: Simplify customer prep with health scores, goals, open actions, and more right in Glean to take action on. * Spot risk earlier and take action faster: Monitor renewals, sentiment shifts, health trends, and support activity in one place, with the ability to drill into the underlying context behind key changes. * Keep Sales and Customer Success aligned: Give both teams a shared, permission-aware view of customer context, priorities, and recommended next steps, reducing manual handoffs and disconnected decision-making. Arvind Jain, Founder/CEO, Glean, said, "Every company says it wants to be customer-centric, but most revenue teams are still operating through fragments - one view in the CRM, another in the CSP, another buried in call notes, support tickets, and internal threads," He continued, "What changes with this latest Glean and Gainsight integration is that customer signals become part of a deeper enterprise context that helps teams understand what is actually happening in an account and respond with much greater speed and precision." Enterprise times: what does this mean. Gainsight offers a Retention-as-a-Service (RaaS) AI-powered model that combines human expertise, digital journeys, and automated agents to boost net retention, expansion, and efficiency. By working with Glean, Gainsight makes its insights - like health scores, renewal dates, and sentiment - accessible to leadership, sales, product, and marketing teams without requiring them to log in. This boosts Gainsight's data value across the company. In effect it makes Gainsight stickier for customers. For Glean, it marks a significant addition to its integration portfolio as it has added the market-leading customer success platform. It increases the potential benefits of its Work AI assistant and opens up an even larger market for the fast growing AI firm.

Gainsight, a customer retention platform, has announced support for the Model Context Protocol (MCP) across its Gainsight CS and Staircase AI products. The integration enables AI agents to execute retention workflows using comprehensive customer relationship data, reducing execution time from weeks to minutes. The MCP integration combines Staircase AI's signals from unstructured communications with Gainsight CS's customer records and action systems. Teams can now build custom workflows in natural language, including renewal playbooks and risk escalation sequences, without requiring engineering resources. AI agents can query customer data and take direct actions within Gainsight CS whilst respecting existing security and permission controls. Early adopter PartsSource is already deploying the technology. Gainsight MCP is available now through the company's platform and approved AI ecosystem partners, including Claude.

Gainsight makes triple hire to boost growth. March 25, 2026 Gainsight has announced the appointment of three senior leaders to its finance and go-to-market operations. Following the departure of Alka Tandian, after nearly seven years in the CFO role, Gainsight has appointed Paul Sheppard as Chief Financial Officer (CFO). In addition, the firm has appointed Ozlem Yuksel as Executive Vice President of Go-to-Market (GTM) Strategy & Operations and Emily Singer as Senior Vice President of Corporate Marketing. The appointment comes six months after Chuck Ganapathi became CEO, and they are the first new leaders that Gainsight has announced. It is an exciting time for Gainsight as it looks to consolidate its recent acquisitions, including Skilljar, Update AI, and Moderate Kit. It has scaled its Agentic retention platform following the launch of Atlas, including multiple agents and further investment in Staircase AI. The company has also been recognised for its leadership in customer success from both Gartner and Forrester. With these go-to-market hires, it hopes to see the business grow further. Chuck Ganapthi, CEO at Gainsight, commented, "We are building the next chapter of Gainsight in a moment that demands both innovation and speed. Paul, Ozlem and Emily each bring a unique combination of domain expertise and enterprise execution, and represent the caliber of operators we need to succeed. We are excited to welcome them to the team." Who is Paul Sheppard? Sheppard will oversee global finance, strategic planning, investor relations, M&A, legal, human resources and IT operations. Sheppard joins from Amplify, where he was CFO and head of Corporate Development. He has held several CFO positions during his career, including at Entangled Group, Invoke, and ConnectEDU. He was also the Chief Operating Officer, Learning Science Platforms & Vice President, Strategy, at McGraw-Hill. During his career, he has worked in investment banking and Private equity, both in the UK and the US. Sheppard has an MA in Social and Political Science from Cambridge and an MBA from Wharton. He also volunteers as a mentor at the NYU Steinhardt Edtech Accelerator and is based in New York. Sheppard commented, "Gainsight has a proven ability to translate product innovation into tangible business outcomes for customers. I am joining an exceptional team of builders committed to helping Customer Success and Revenue leaders drive agentic transformation." Who is Ozlem Yuksel? Yuksel will be responsible for aligning Gainsight's GTM execution across sales, marketing and customer success. For the last couple of years, she has taken a career break, spending time with her family, travelling, and learning new skills. Before the Gainsight announcement, she posted about her recent experiences, "I reflected deeply on what kind of work and what kind of teams energize me. And I reconnected with curiosity, creativity and joy - things that I had lost in the daily grind. I'm incredibly excited and ready to bring this renewed perspective and focus into my professional life." Her last corporate role was at Google, where she was VP of Americas Operations. Before Google, she spent over 8 years at Salesforce in senior roles across Sales, Customer Success, and Marketing. Earlier in her career, she held positions at Hewlett-Packard. She began her career at McKinsey and Company. With nearly twenty years of experience across various industries, she is a recognised leader in B2B GTM strategy. She has worked at leading SaaS vendors and brings a wealth of experience to the role. Yuksel has a BS in Industrial Engineering from Orta Doğu Teknik Üniversitesi, a Master's in Management Science and Engineering from Stanford, and a PhD in Industrial Engineering from Stanford. She is also a member of the Chief Network. Yuksel commented, "Customer success has entered a new era where digital, agentic and human capabilities work seamlessly together to create lasting value," said Yuksel. I joined Gainsight because I believe we have the opportunity to redefine what that looks like at scale. I'm excited to help operationalize this next evolution by building a go-to-market engine that turns Customer Success into a measurable growth driver." Who is Emily Singer. Singer will lead corporate narrative, integrated marketing, brand strategy and global events. During her career, Singer built and scaled high performing terms at several B2B technology companies. She joins from Spring Health, where, as VP Marketing, she increased share of voice from sub-30% to 60-90% among key competitors, expanded press coverage by 50% YoY, and drove 10x web traffic during marquee campaigns. She joined Salesloft following its acquisition of Drift, retaining her VP of Marketing role. Singer led the GTM integration strategy for the acquisition. She aligned two high-performing marketing teams under a single vision while delivering on Drift-only marketing commitments and providing Sales support. Before Drift, she was the Director of Corporate Communications at Alteryx. Early in her career, she worked in PR at various agencies. She has a BSc in PR and Sociolog from the University of Oregon and an MBA from the University of Colorado. Singer commented, "Gainight has earned credibility, community and unrivalled leadership in Customer Success and is now uniquely positioned to disrupt the category it created. I deeply resonate with the company's mission to be human-first while winning in business, and I have long admired the brand's mastery of both AI innovation and human connection. I am excited to partner with this incredibly talented team to author our next chapter." Enterprise times: what does this mean. Gainsight has added three experienced leaders who can help it scale in a market that is growing more competitive. Despite being the leader, there are growing numbers of competitors in a market that is becoming crowded. Hiring Yuksel is an especially strong appointment. With time to reflect on her career to date, she will be eager to make a difference and continue her career where it left off. Singer brings deep experience and has led the integration at Salesloft. Drift will be valuable if Gainsight continues to make acquisitions as it did last year. In Sheppard, Gunapathi has found an experienced CFO who has experience in dealing with private equity and funding. Gunapathi is putting a new and exciting team together that he expects will deliver the growth he is seeking. March 19, 2026 March 11, 2026