Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their suite of tools includes messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across various digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored platform that helps institutions modernize their customer interactions and increase online loan applications. By providing these services, Glia aims to help financial institutions deliver personalized support and boost customer retention.

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Remarkable Ventures

AI & Machine Learning

Financial Services

Glia

Glia, a leader in customer interaction technology, has announced a successful collaboration with FCCI Insurance Group (FCCI) to elevate customer and Customer Service Representative (CSR) experiences.

FCCI Insurance Group Enhances Customer Experience with Glia's Advanced Contact Center Solution

Insurance company launches Glia, creating a unified experience for customers and CSRs and strengthening data and reporting capabilitiesNEW YORK and SARASOTA, Fla., Jan. 15, 2025 /PRNewswire/ -- Glia , the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations. Purpose-built for the insurance industry, Glia's modern, state-of-the-art contact center solution enables FCCI to unify all voice and digital interactions on a single platform that empowers the FCCI claims and billing teams to provide faster, more personalized customer service.FCCI provides commercial P&C insurance, allowing businesses to grow and succeed while knowing their risks are managed and claims will be resolved fairly. Looking to upgrade its legacy phone system, FCCI sought a more modern, unified platform that could integrate with its core systems and Unified Communications as a Service (UCaaS) platform to create a simplified experience for its CSRs. The company selected Glia for its innovative voice and digital technology as well as its industry focus on transforming insurance interactions."FCCI promises our customers that we will always treat them with 'extra mile' service, and Glia's modern technology directly supports that mission regardless of which channel a customer chooses to interact with us in," said Dave Patel, EVP, Chief Information Officer at FCCI. "With its advanced ChannelLess® contact center platform, Glia is facilitating more effortless interactions with CSRs and customers while providing greater transparency into contact center performance, enabling us to make faster, more informed decisions

Fcci Insurance Group Transforms Customer Experience With Glia Call Center And Digital Customer Service

Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions. With Quality AnalystGPT, contact center managers can now quickly and easily uncover customer needs and trends, evaluate performance and quality at scale, and identify opportunities for coaching and improvement based on context from across all customer interactions.Launched earlier this year, Glia’s ChannelLess® Responsible AI platform specifically built for the financial services industry, Glia Cortex, has experienced significant momentum, with over 150 financial institutions already benefiting from the sophisticated AI capabilities. These institutions are harnessing Glia’s advanced technology to create AI-powered call centers that drive business results and operational efficiencies while strengthening customer relationships without compromising security or compliance.Building on this success, Glia has launched Quality AnalystGPT to provide financial institutions with real-time insights into the evolving needs of customers. Contact center managers and leaders can ask the AI tool a question in natural language about customer interactions and receive a comprehensive answer within seconds, resulting in easier data analysis and valuable quality insights. Such capabilities enable institutions to better understand customers’ changing needs and deliver timely coaching and support, ultimately boosting performance and enhancing the overall customer experience.Several new AI enhancements have also been added to Glia Cortex, including:Cortex Intercept, which personalizes “welcome messages” for each customer caller, with dynamic options based on what they have previously called about. This feature has decreased the number of calls that go directly to a live agent by 20%.Cortex Heads-up, which automatically reviews and analyzes previous customer interactions and provides a summary to agents

Glia Introduces Latest Ai Innovations, Including Glia Quality Analystgpt

Glia, the leader in customer interaction technology, today announced that channel ecosystem powerhouse Ray Hicken has joined Glia as an executive channel advisor. In this role, Hicken is fortifying and expanding Glia’s channel strategy, accelerating the company’s impact and reach in the voice and digital customer interaction space.With a proven track record of success in telecommunications and customer experience, Hicken brings decades of industry experience and knowledge to Glia. Previously serving as VP of Channel Sales for North America at NICE, Hicken oversaw its U.S. channel, spearheading a team to develop, leverage, and execute growth strategies for all U.S.-based strategic partners. Prior, he led sales at CarrierSales and built the first-ever CX practice in the TSD channel at both CarrierSales and Telarus, where his work was instrumental in drawing Telarus’ interest in acquiring CarrierSales in 2017. This impact is why Hicken was named to the 2023 Top 20 UC/Contact Center Leaders and the list of 2024 Channel Influencers of the Year by Channel Futures.“Glia breaks the mold of traditional CCaaS and contact center tech providers

Glia Doubles Down On Channel And Hires Ray Hicken As Executive Channel Advisor

New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysisNEW YORK, Dec. 18, 2024 /PRNewswire/ -- Glia , the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions. With Quality AnalystGPT, contact center managers can now quickly and easily uncover customer needs and trends, evaluate performance and quality at scale, and identify opportunities for coaching and improvement based on context from across all customer interactions.Launched earlier this year, Glia's ChannelLess® Responsible AI platform specifically built for the financial services industry, Glia Cortex , has experienced significant momentum, with over 150 financial institutions already benefiting from the sophisticated AI capabilities. These institutions are harnessing Glia's advanced technology to create AI-powered call centers that drive business results and operational efficiencies while strengthening customer relationships without compromising security or compliance.Building on this success, Glia has launched Quality AnalystGPT to provide financial institutions with real-time insights into the evolving needs of customers. Contact center managers and leaders can ask the AI tool a question in natural language about customer interactions and receive a comprehensive answer within seconds, resulting in easier data analysis and valuable quality insights. Such capabilities enable institutions to better understand customers' changing needs and deliver timely coaching and support, ultimately boosting performance and enhancing the overall customer experience.Several new AI enhancements have also been added to Glia Cortex, including:Cortex Intercept , which personalizes "welcome messages" for each customer caller, with dynamic options based on what they have previously called about

Glia Introduces Latest Ai Innovations, Including Glia Quality Analyst(Gpt)

Ray Hicken, a longtime channel leader at contact-center-as-a-service (CCaaS) provider NICE, has joined New York-based Glia as executive channel advisor.

Glia Hires NICE Alum, 'Adding Rocket Fuel' to Partner Strategy

Glia, the leader in customer interaction technology, today announced that collaboration, contact center industry leader Michael Tessler has joined its board of directors to support and help guide the company’s strategic growth plan.Tessler brings over 20 years of proven success in growing and scaling technology businesses across the world. He is the co-founder and former CEO of BroadSoft where he led the company to become the global market leader in cloud communications. Under his leadership, the organization grew to over 2,000 employees, serving customers in over 80 countries. By prioritizing the needs of service provider partners and their end customers, Tessler positioned BroadSoft as the preferred cloud provider for the largest and most successful service providers worldwide – ultimately leading to the company’s acquisition by Cisco in 2018. Tessler is currently co-founder and managing partner at True North Advisory, a firm that helps scale customer experience-oriented businesses.“When I first learned about Glia’s platform and innovation strategy, I knew it was different, and I wanted to be a part of it. The company is disrupting contact center tech, offering a much easier, efficient, and modern way of serving customers digitally and over the phone,” said Tessler

Contact Center Technology Pioneer Michael Tessler Joins Glia’S Board Of Directors

Industry powerhouse to fuel business growth strategy. NEW YORK, Dec. 12, 2024 /PRNewswire/ -- Glia, the leader in customer interaction technology, today announced that collaboration, contact center industry leader Michael Tessler has joined its board of directors to support and help guide the company's strategic growth plan. Tessler brings over 20 years of proven success in growing and scaling technology businesses across the world. He is the co-founder and former CEO of BroadSoft where he led the company to become the global market leader in cloud communications. Under his leadership, the organization grew to over 2,000 employees, serving customers in over 80 countries

Contact Center Technology Pioneer Michael Tessler Joins Glia'S Board Of Directors

Glia, the leader in customer interaction technology, today announced that collaboration, contact center industry leader Michael Tessler has joined its board of directors to support and help guide the company's strategic growth plan.

Contact center technology pioneer Michael Tessler joins Glia's Board of Directors

Glia, the leader in customer interaction technology, today announced a partnership with $1.4 billion-asset Frankenmuth Credit Union (FCU) to unify member interactions across digital channels, voice and AI. By leveraging Glia’s ChannelLess® architecture, the credit union will enhance the member experience, drive efficiencies for agents and managers, and create revenue opportunities.FCU serves over 72,000 members in nearly 30 communities across Michigan. Core to their ‘people helping people’ mission, the credit union was looking for a solution that could enhance interactions for both members and agents. By managing digital customer service, call center and AI on a single, unified platform with Glia, agents are empowered to effortlessly transition member interactions between channels when needed – all without ever losing context or data. Such connectivity enables agents to conduct their jobs with greater efficiency, productivity and confidence while members receive better, more personalized service. Because Glia is seamlessly integrated into CU*Answers, the credit union’s online banking provider, the implementation process is quick and easy.“FCU promises our members that we will always treat them with ‘extra mile’ service, and Glia’s modern technology directly supports that mission regardless of which channel a member chooses to interact with us in,” said Vickie Schmitzer, CEO of FCU

Frankenmuth Credit Union Partners With Glia To Transform Member Interactions

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