5 star customer service with Squeegee. 10th august 2026. Great customer service isn't just about doing a good job on-site. It's about making every interaction with your business easy and professional. From the moment a customer books with you to the moment they leave a review, Squeegee gives you the tools to create a seamless experience that builds trust, saves time and keeps customers coming back. A friendly welcome message can help customers feel confident they've chosen the right business. Use Squeegee to send welcome emails or SMS messages to introduce yourself, confirm important details and let customers know what to expect from your service. Nobody likes wondering when their service provider is going to arrive. Appointment reminders keep your customers informed before every visit, reducing missed appointments and wasted time. Keep customers in the loop with automated Job Status notifications, making it easy for customers to know their job is booked and when it's been completed. The easier it is for customers to pay, the better their overall experience will be. Squeegee integrates with GoCardless and Stripe to make collecting payments simple, secure and hassle-free. Automated payment collection means you spend less time chasing invoices and keeping track of outstanding payments and improving your cashflow. Manage customer requests using Customer Notes that allow you and your team to store important information such as gate codes, access instructions or special requirements so every job runs smoothly and your customers feel listened to. The Customer Portal allows your customers to log in and view upcoming appointments, invoices, payment history and other important account details without needing to contact you, giving them greater convenience and saving you time. Your portal is seamless, secure and branded to your business so your customers have a smooth experience from booking their appointment to leaving their review. Turn Happy Customers into Great Reviews Positive reviews are a great way to grow your business. Squeegee makes it easy to request feedback through the Customer Portal after a completed job, helping you collect more reviews from satisfied customers. You can then showcase those reviews to build trust with future customers and demonstrate the quality of your service.

Data Energy chooses GoCardless recurring Pay by Bank solution to automate billing. Data Energy, a leading independent heat network specialist, has chosen bank payment company GoCardless and its Open Banking-powered Recurring Pay by Bank solution to upgrade its payments. The utility specialist will use the technology to fully automate flexible energy meter top-up payments for its customers. This shift to automated recurring billing introduces clear operational benefits for Data Energy by eliminating time-consuming manual tracking and billing administration for its team, while reducing customer churn typically caused by expired or lost bank cards. For payers, it delivers a seamless experience that removes the need for manual top-ups. It also protects them from unexpected service disruptions while keeping them in complete control of their payments. Recurring Pay by Bank runs on the new account-to-account (A2A) payment scheme launched by the UK Payments Initiative (UKPI). By choosing GoCardless, Data Energy benefits from a high-performance Open Banking solution designed to overcome early-stage market challenges, built on 15 years of A2A expertise. Recurring Pay by Bank offers businesses a highly effective platform they can confidently use today. Key features include: * Full payer coverage from day one through 'intelligent routing' that automatically shifts payers to Direct Debit if Open Banking isn't available. * A 'bank guess' feature: the GoCardless platform has seen 80% of UK payers over the past 15 years. This data is leveraged to auto-fill payment details and create a smoother checkout experience. * Industry-leading uptime, ensuring reliable service - a critical factor for early adopters and a common concern across the industry. Data Energy made the decision to expand into recurring Open Banking payments following a highly successful rollout of GoCardless' Pay by Bank feature for one-off transactions. This initial phase achieved an 82% customer adoption rate within just weeks of going live - a figure that has since grown to over 90% - proving a strong consumer appetite for Open Banking payments and paving the way for automated recurring billing. Aaron Beadle, director of IT and technical services at Data Energy, said: "One of its priorities has always been making life easier for its customers while reducing unnecessary administration behind the scenes. The response to Pay by Bank showed Open Banking Expo that customers are ready for a simpler way to pay, so moving to an A2A provider and recurring payments was the obvious next step. "It gives customers more control and peace of mind, while allowing our team to spend less time managing payments and more time supporting the people who rely on our service." Pat Phelan, chief revenue officer at GoCardless, said: "The launch of Recurring Pay by Bank will revolutionise the energy sector. For the first time, providers can access fully automated, flexible utility billing. This offers them a reliable, low-cost way to manage fluctuating usage whilst providing a more seamless and secure payment method for their payers. "We look forward to seeing how Data Energy uses recurring Pay by Bank to build a competitive advantage as an early adopter."

GoCardless unveils bill payment system with anvil. Posted on Tuesday, July 28, 2026 - 12:02 GoCardless has partnered with anvil to launch an automated payment system that will help partners manage their customer accounts more easily. The agreement aims to remove administrative burdens for MSPs, helping them secure revenue faster, reduce back-office errors, and provide customers with an effortless payment experience. The agreement connects anvil's billing system directly to the GoCardless payment network to simplify payment set-up at the first customer touchpoint: the point of order. Customers enter their bank details and authorise their Direct Debit within an electronic contract, which prompts anvil to pass this information to GoCardless, and then creates the customer and mandate ready for every future payment. Once a bill run completes, users can submit a single request that both sends the collection instructions to GoCardless and mark the corresponding invoices paid, without needing to leave the anvil platform. GoCardless manages the collection process using its AI-powered tool, Success+, to automatically retry any payments that fail. anvil is instantly notified if a payment cannot be collected, and update its records, ensuring businesses always have an accurate, real-time view of paid and outstanding bills. James Shraga, Sales and Partnerships Director at anvil (pictured) said: "anvil exists to give telecoms resellers one platform for the whole business - sales, CRM, operations and ticketing, billing and rating. This partnership extends that thinking to payments, and is the full cycle, from signed contract to collected cash, running inside the platform where our customers already manage their business." Related Topics