Gong, a Revenue AI company, has appointed Joe FitzGerald as Chief Legal Officer, effective 16 March 2026. FitzGerald will oversee global legal affairs, including corporate governance, intellectual property, data privacy and regulatory compliance. FitzGerald brings over 25 years of experience in compliance and corporate development. He previously served as Chief Legal Officer at Lacework, guiding the company through rapid expansion and its acquisition by Fortinet. Before that, he spent eight years at Pure Storage, scaling the legal function from startup through IPO to a multibillion-dollar public enterprise. The appointment comes as Gong, which serves over 5,000 companies globally, continues expanding its AI-native platform for revenue teams. FitzGerald is based in Austin, Texas.

Gong fires up Customer Office with Simon Frey as CCO. March 6, 2026 Gong has announced the promotion of Simon Frey to the role of Chief Customer Officer. Frey joined Gong in January 2024 as SVP Customer Outcomes. The promotion will see him partnering with over 5,000 Gong customers to help achieve Revenue AIK transformations by embedding Gong's AI OS into their go-to-market operations. He is appointed as demand increases, as firms turn to AI to improve revenue performance, unify customer data, and drive more consistent execution without increasing headcount across their sales teams. Frey will be responsible for the global customer strategy. Cloud software should not be sold and forgotten; instead, vendors or their partners need to ensure that customers not only adopt the solution but also leverage the latest updates to maximise the value of their subscription. Shane Evans, Chief Revenue Architect at Gong, commented, "Simon has spent years partnering closely with our customers. Helping them unlock meaningful growth across their revenue organisations. What we have realised is that simply layering AI on top of old workflows isn't enough. "Organisations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers." Who is Simon Frey. Frey began his career at Finalta in London before joining McKinsey & Company when the consulting firm was acquired. He helped launch Finalta in the USA. Frey then co-founded a startup before joining Qualtrics, helping scale its in-house services and partner solutions ecosystem, and the company grew quickly before its acquisition by SAP. He then joined TaxBit as VP Customer Success. There, he was promoted to VP, Revenue and was responsible for RevOps, Sales, Pre-Sales, Post-Sales, and Partnerships. He has a BSc in Business Administration from Georgetown University. Simon Frey, Chief Customer Officer at Gong, commented, "I've had the privilege of working closely with Gong's customers for years, and I'm continually inspired by how they're embracing AI to go to market in ways that simply weren't possible before. "Right now, we're seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalise Gong and the Revenue AI OS to drive measurable outcomes." Gong creates a new Customer Office. In a strategic move, the firm is setting up a unified Customer Office. This creates an integrated unit comprising pre-sales and post-sales teams to foster a unified vision between sales and delivery. It will help align the vision sold to customers and the value they actually realise once they are using Gong. Moreover, it embeds customer success throughout the customer lifecycle and brings a level of partnership needed in today's software market. The new team will provide a mix of advisory, activation, and advocacy. The intent is to help embed predictive intelligence into customers' daily operating rhythms. To support this, Gong is planning to quintuple its Services and Consulting ecosystem. It aims to recruit internally and leverage Global System Integrators to achieve this. It has also introduced a specialised Revenue Architects team to serve as strategic partners in AI transformation. To achieve this, Gong has introduced a 12-week Revenue Architect accreditation program. The course includes skills around AI workflow design, operational consulting, and change leadership. Enterprise times: what does this mean. These initiatives and the promotion of Frey are a strong indication that Gong is serious about supporting its customers in their AI Revenue operations revolution. Customers welcome the move: Pradeep Konduru, Vice President of GTM Strategy at Procore. "As part of Procore's growth trajectory, we are laser-focused on maximising sales productivity and accelerating outcomes across the board. Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. "We're continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office." The expansion is happening now, with nearly 100 job openings on the Gong careers page. Most of these are in the US. But some are in other parts of the world, including Israel, London, Berlin, Dublin, Sydney, and Singapore. February 26, 2026 February 24, 2026

Gong appoints Simon Frey as Chief Customer Officer as global customer base surpasses 5,000. Mar 5, 2026 SAN FRANCISCO, CA - March 4, 2026 - Gong, the leading revenue AI company, today announced the appointment of Simon Frey as Chief Customer Officer as its global customer base surpassed 5,000 organizations - marking a significant milestone in the company's continued growth. Frey, who previously served as Senior Vice President of Customer Outcomes, will lead Gong's global customer strategy as the company scales its platform and services to meet strong demand. The company's continued growth underscores how enterprises are investing in AI to improve revenue performance, unify customer data, and drive more consistent execution across their go-to-market teams. "I've had the privilege of working closely with Gong's customers for years, and I'm continually inspired by how they're embracing AI to go to market in ways that simply weren't possible before," said Simon Frey, Chief Customer Officer at Gong. "Right now, we're seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalize Gong and the Revenue AI OS to drive measurable outcomes." "As part of Procore's growth trajectory, we are laser-focused on maximizing sales productivity and accelerating outcomes across the board," said Pradeep Konduru, Vice President of GTM Strategy at Procore. "Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. We're continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office." As part of this leadership expansion, Gong is launching a unified Customer Office - a strategic integration of its pre-sales and post-sales motions to ensure total alignment between the vision sold, and the value realized throughout the customer journey. This evolution addresses a critical market shift: enterprises no longer require just software tools, but rather a dedicated partner to provide the advisory, activation, and advocacy needed to embed predictive intelligence into their daily operating rhythms. To support this expansion, Gong has scaled its Services and Consulting ecosystem fivefold - leveraging both in-house experts and global systems integrators (GSIs), and introduced a specialized Revenue Architects team to serve as strategic partners in AI transformation. "Simon has spent years partnering closely with our customers, helping them unlock meaningful growth across their revenue organizations," said Shane Evans, Chief Revenue Architect at Gong. "What we have realized is that simply layering AI on top of old workflows isn't enough. Organizations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers." Together, these milestones reinforce Gong's commitment to setting the standard for modern AI-driven revenue architecture - and redefine the customer experience, providing the blueprints and technical sophistication necessary for enterprises to win in an AI-first economy.