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About Gorgias
Industries
Consumer Software
AI & Machine Learning
Company Size
201-500
Company Stage
Series C
Total Funding
$98.6M
Headquarters
San Francisco, California
Founded
2015
Overview
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.
Simplify's Take
What believers are saying
- Gorgias raised $29M to expand its AI tools, enhancing customer support automation.
- The platform serves over 15,000 ecommerce brands, including major names like Steve Madden.
- Gorgias's investment in conversational AI aims to redefine ecommerce customer experiences.
What critics are saying
- Increased competition from emerging AI-driven platforms could erode Gorgias's market share.
- Dependence on Shopify poses a risk if Shopify develops its own customer service solutions.
- Economic downturns in ecommerce could impact Gorgias's subscription-based revenue model.
What makes Gorgias unique
- Gorgias offers AI-driven customer service tailored for ecommerce businesses.
- The platform supports omnichannel interactions, including email, voice, SMS, and social media.
- Gorgias is a certified B Corporation, emphasizing sustainable and ethical business practices.
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Funding
Total Funding
$98.6M
Meets
Industry Average
Funded Over
4 Rounds
Industry standards
Benefits
Competitive salary
Health coverage
Generous equity package
Company offsites
Latest laptop
16-week parental leave
Catered meals
4 Weeks of vacation
Retirement benefits
Fully stocked kitchen
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↓ -1%Following the launch of AI Agent in July 2024, Gorgias today announces a deeper investment into conversational AI for ecommerce.
SAN FRANCISCO, Jan. 16, 2025 /PRNewswire/ - Following the launch of AI Agent in July 2024, Gorgias today announces a deeper investment into conversational AI for ecommerce. Gorgias is helping ecommerce brands drive sales and resolve customer inquiries—like order changes, refunds, or product recommendations— instantly through personalized, one-on-one interactions, both before and after purchase."Since day one, Gorgias has been dedicated to helping ecommerce brands deliver exceptional customer experiences. We started with a helpdesk to centralize support, then introduced AI Agent to instantly resolve support questions," says Romain Lapeyre, CEO of Gorgias. "Now, we're taking the next leap forward with an AI Agent that powers the entire customer journey—anticipating buyer needs, boosting sales, and automating high-quality support. Today, I'm happy to announce Gorgias as the Conversational AI platform for ecommerce."With this latest product release , Gorgias's Conversational AI platform is shaping the future of ecommerce by enabling teams to provide fast, scalable, and cost-effective support, while helping them to drive revenue growth
Gorgias introduces its Conversational AI platform for support and sales to redefine the Customer Experience in ecommerce.
SAN FRANCISCO - Gorgias, a customer experience (CX) platform used by more than 15,000 ecommerce brands, announced $29 million in Series C-2 funding from existing investors.
SAN FRANCISCO--(BUSINESS WIRE)--Gorgias, the leading customer experience (CX) platform trusted by more than 15,000 ecommerce brands, announced $29 million in Series C-2 funding from existing investors. The new funding was led by SaaStr and Alven, with participation from Horsley Bridge, Amplify, Shopify, Sapphire, CRV and Transpose Platform. Sunil Dhaliwal from Amplify has also been added a Board observer. Gorgias will utilize the funding to expand its suite of industry-leading AI tools – including Automate – to help ecommerce brands quickly automate at least 60% of their customer support. Ecommerce brands can now exceed customer expectations with instant, accurate, and on-brand answers to customer questions, freeing up time to build world-class customer experiences. “AI is now unlocking a new channel of growth for brands,” said Romain Lapeyre, CEO and Co-Founder of Gorgias
Gorgias is Hiring for 38 Jobs on Simplify!
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About Gorgias
Industries
Consumer Software
AI & Machine Learning
Company Size
201-500
Company Stage
Series C
Total Funding
$98.6M
Headquarters
San Francisco, California
Founded
2015
Gorgias is Hiring for 38 Jobs on Simplify!
Find jobs on Simplify and start your career today