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Grubhub runs an online and mobile marketplace that lets people order food from local restaurants and have it delivered. Its platform connects diners with a large network of restaurant partners (including brands like Grubhub, Seamless, LevelUp, AllMenus, and MenuPages) across thousands of cities. Customers browse menus, place orders, and track delivery all through the app or website, while partner restaurants manage orders through Grubhub’s technology stack. The company makes money from service fees, delivery charges, and commissions paid by restaurants. Grubhub stands out because it operates the largest restaurant network and spans multiple brands and services, offering a wide geographic reach and a broad catalog of options. Its goal is to make it easy for people to discover nearby restaurants and get their meals delivered quickly and reliably through its marketplace.
Industries
Food & Agriculture
Consumer Software
Enterprise Software
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
2004
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Total Funding
$476.6M
Above
Industry Average
Funded Over
9 Rounds
Avride delivery robots to debut at BGSU, Grubhub to become new ordering platform. BGSU and Avride agreed to a partnership that will bring 30 delivery robots to the University beginning with the 2026-27 academic year. (BGSU photo / Craig Bell) BGSU becomes the fourth university nationally to sign with Avride, a leader in autonomous technology Bowling Green State University will partner with Avride to bring new delivery robots to campus, which will bring expanded options for BGSU students during the 2026-27 academic year. The introduction of Avride's delivery robots will provide the BGSU learning community with more choices - both in forms and payment and overall food and drink options - and improved technology. Key Highlights New partner: Avride Ordering platform: Grubhub Scheduled to be online: Aug. 17 Next level. Avride robots are about double the capacity of the previous on-campus robots, allowing for expanded choices, including large pizzas. Advanced tech. Using tech pioneered in autonomous driving, Avride delivery robots have a 360-degree view and they are equipped with LiDAR, which makes them highly accurate, even at night. More ways to pay. Grubhub's functionality will allow BGSU faculty, students and staff to make on-campus deliveries using their meal plans, Falcon Dollars or BG1 Bucks in addition to credit and debit cards. "This is a major improvement to a service that a lot of students and faculty really enjoyed. Avride's business model, their design and their integration with Grubhub provide a better system for both BGSU Dining and the people who are using the robots." JON ZACHRICH BGSU DINING Cleared for arrival. New Avride delivery robots. Avride delivery robots will provide increased capacity, better technology and more options to pay. How often do you use food delivery apps? New Avride delivery robots are coming to Bowling Green State University for the 2026-27 academic year, bringing expanded delivery options, larger capacity and a globally recognized mobile ordering platform in Grubhub. The partnership will create better integration with BGSU meal plans, Falcon Dollars and BG1 Bucks in addition to accepting credit and debit cards. Through Grubhub, the learning community will have more on-campus options, including mobile ordering at Starbucks using a meal plan. Avride, a leader in autonomous driving technology, will replace Starship, which earlier this year ended all of its college and university contracts. Avride is scheduled to be active and ready to debut at BGSU on Aug. 17, making the University the fourth nationally to sign with the company. Jon Zachrich, the director of marketing, communications and technology for BGSU Dining, said the partnership represents an upgrade for the University community, which will see more choices and better efficiency. "This is a major improvement to a service that a lot of students and faculty really enjoyed," Zachrich said. "Avride's business model, their design and their integration with Grubhub provide a better system for both BGSU Dining and the people who are using the robots." The introduction of Avride's delivery robots will provide the BGSU learning community with more choices - both in forms and payment and overall food and drink options - and improved technology. The hatch of the Avride delivery robots is large enough to hold six extra-large (16.5-inch) pizzas and five 1.5-liter bottles at a time, about double the capacity of the previous delivery robots on campus. The machines are operator-friendly and active more than 98% of the time. They also do not gather personal data - their cameras blur faces - their sensors create a 360-degree view and they are equipped with LiDAR, which uses pulsed lasers to create 3D modeling from up to 200 feet away, even without sunlight. "From a capacity standpoint, we can deliver more, which is really nice, and Avride uses an active LiDAR system rather than just sensors, so they are a lot safer and smoother," Zachrich said. "Avride was originally based on autonomous driving, so they were able to take a lot of that technology and create really safe robots. It's a better technology robot, which we're excited about." At first, BGSU will have 30 delivery robots that will limit deliveries to on-campus locations to optimize their efficiency, but the University could expand the operation over time. "We want to make sure the on-campus experience is flawless for our students before we move to the next stop of a possible expansion," Zachrich said. "Grubhub should provide a much better system and app architecture, and the actual robots themselves are larger and safer. These are significantly better from an experiential point of view." Students also will have access to Grubhub Premium when they sign up with their BGSU email address, which will waive delivery fees on eligible orders over $12 and offer a 5% pickup credit. Other deliveries will be a flat fee rather than a percentage, a cost-saving change from prior years. When the fall semester begins, Zachrich said the new platform should seamlessly integrate with life at BGSU. "Across the board, everybody is winning with this partnership," Zachrich said. "We're excited to see an upgraded experience." Media Contact Michael Bratton | [email protected] | 419-372-6349 Updated: 07/23/2026 07:09PM
Alexa+ voice ordering: why data accuracy is the new gatekeeper for Uber Eats and Grubhub. Amazon's integration of Uber Eats and Grubhub into the Alexa+ ecosystem marks a major shift toward conversational commerce in the food delivery sector. This move allows users to order meals through natural dialogue, but it places immense pressure on delivery platforms to provide flawless, real-time data to avoid the AI errors that have plagued the industry in the past. The latest upgrade to Alexa+ aims to make ordering food as simple as talking to a waiter. By linking their accounts, users can explore menus, customize items, and adjust their carts mid-conversation. This technology represents a significant step toward adaptive interaction models, which Amazon plans to eventually expand into grocery and travel. For delivery giants like Uber Eats and Grubhub, being part of this ecosystem is a major win for accessibility, but it comes with a high technical stakes regarding how their menus are presented and processed by an AI assistant. History shows that AI in food service is not without its risks. The industry still remembers when McDonald's paused its AI drive-thru tests after customers shared videos of the system adding dozens of unwanted items to their orders. These errors often occur because the AI struggles to map complex menu structures or fails to understand how modifiers, like extra toppings or side substitutions, relate to the primary item. When a customer speaks to Alexa, the AI needs to pull from a perfectly structured dataset to ensure that "extra spicy" or "hold the onions" is translated correctly into the restaurant's point-of-sale system. From a data intelligence perspective, the challenge is maintaining consistency across thousands of diverse restaurant menus. If a restaurant changes a price or runs out of a specific ingredient, that change must reflect in the AI's response immediately. Without granular, automated tracking of these menu details, platforms risk a backlash of incorrect orders and frustrated customers. Traditional manual updates cannot keep up with the speed of voice-activated commerce, making automated data verification a necessity rather than a luxury. Mastering the conversational menu. To succeed in this new voice-first landscape, delivery platforms and restaurant chains must ensure their digital menus are structured for maximum clarity. The transition from a visual app to a voice-only interface leaves no room for ambiguity in how items are categorized or described. Leaders in the space are now looking at how to refine their digital storefronts to be more compatible with AI assistants. To ensure your digital storefront is ready for the demands of voice-driven commerce, companies must prioritize Menu Optimization. This focus ensures that every modifier and item is mapped correctly, reducing the risk of the costly errors seen in earlier AI experiments.
Grubhub and Dexa launch New Jersey's first drone-powered food delivery program. Three-month pilot at Wonder's Green Brook location will test drone delivery for local diners. Grubhub has announced a new drone delivery test program in partnership with Dexa. The initiative will serve customers ordering from Wonder's Green Brook, New Jersey location. The program marks the first time commercial drone technology will be used for food delivery in the state. The three-month test will begin on March 18. Eligible customers within a 2.5-mile radius of the restaurant will be able to select drone delivery through the Grubhub app. According to the companies, drone delivery should arrive faster than traditional methods. Customers will not pay any additional fee beyond standard delivery and service charges. The project combines Grubhub's delivery marketplace with Dexa's automated drone technology. It also highlights Wonder's multi-restaurant concept, which allows several restaurant brands to operate from one location. "Our partnership with Dexa represents a major step forward in Grubhub's commitment to delivery innovation," said Abhishek "PJ" Poykayil, SVP of Customer Delivery Operations at Wonder and Grubhub. "By connecting Grubhub's marketplace expertise, Wonder's innovative mealtime platform, and Dexa's expansive drone technology, we're proud to introduce a faster and more efficient way for New Jersey diners to experience food delivery without compromising safety or reliability." Testing drone delivery for restaurant orders. Customers ordering from Wonder's Green Brook site can choose from 15 restaurant concepts. All meals are prepared on demand at a single facility. The companies say the model pairs well with drone delivery because it allows efficient preparation and dispatch from one location. The drone system uses Dexa's DE-2020 aircraft. The vehicle is designed for fully automated delivery operations. Dexa is one of only four U.S. companies that both manufactures and operates delivery drones under Federal Aviation Administration Part 135 Air Carrier certification. The certification allows companies to conduct commercial drone delivery operations that meet FAA safety standards. Before each flight, trained crew members confirm that the order is packaged correctly and secured. The process also follows food-safety and operational guidelines. During delivery, the drone lowers the order to the ground using a tether system. This approach allows the aircraft to remain airborne while placing the package at the delivery location. The companies say the aircraft uses advanced autonomy and secure communication systems. Flights follow approved routes that prioritize safety while reducing noise and disruption for nearby residents. Integrated ordering and delivery tracking. Customers will interact with the system through the Grubhub platform. The app manages ordering, tracking, and delivery updates. Users can follow the drone's progress through real-time GPS tracking. The app also provides estimated arrival notifications and order confirmations. Grubhub says the system aims to make drone delivery feel familiar to users already ordering through the platform. "Consumers want delivery that's faster and more reliable - and this collaboration shows what's possible when industry innovators come together," said Beth Flippo, Chief Executive Officer of Dexa. "This service is a glimpse into the future of how autonomous technology will help restaurants and retailers serve customers at a completely new level." Pilot program and community demonstration. The drone delivery pilot will run for three months. After the test period, Grubhub plans to review the results and determine whether to expand the program to other restaurants and locations. The initiative also builds on Grubhub's broader efforts to explore new delivery technologies. The company has previously worked with partners across the United States to test robotics and autonomous delivery systems. Before the service begins, Grubhub and Dexa will host a public demonstration event in Green Brook. Drone demonstrations will take place on March 16 at 12 p.m. and 4 p.m. ET. A rain date is scheduled for March 17 at the same times. The event will allow local residents to see the aircraft and learn more about how the delivery system works before the program launches. If the pilot proves successful, the companies say it could help shape future approaches to fast, automated last-mile delivery for restaurants and retailers.
Grubhub and Dexa launch New Jersey's first drone-powered food delivery program. Three-month pilot at Wonder's Green Brook location will test drone delivery for local diners. Grubhub has announced a new drone delivery test program in partnership with Dexa. The initiative will serve customers ordering from Wonder's Green Brook, New Jersey location. The program marks the first time commercial drone technology will be used for food delivery in the state. The three-month test will begin on March 18. Eligible customers within a 2.5-mile radius of the restaurant will be able to select drone delivery through the Grubhub app. According to the companies, drone delivery should arrive faster than traditional methods. Customers will not pay any additional fee beyond standard delivery and service charges. The project combines Grubhub's delivery marketplace with Dexa's automated drone technology. It also highlights Wonder's multi-restaurant concept, which allows several restaurant brands to operate from one location. "Our partnership with Dexa represents a major step forward in Grubhub's commitment to delivery innovation," said Abhishek "PJ" Poykayil, SVP of Customer Delivery Operations at Wonder and Grubhub. "By connecting Grubhub's marketplace expertise, Wonder's innovative mealtime platform, and Dexa's expansive drone technology, we're proud to introduce a faster and more efficient way for New Jersey diners to experience food delivery without compromising safety or reliability." Testing drone delivery for restaurant orders. Customers ordering from Wonder's Green Brook site can choose from 15 restaurant concepts. All meals are prepared on demand at a single facility. The companies say the model pairs well with drone delivery because it allows efficient preparation and dispatch from one location. The drone system uses Dexa's DE-2020 aircraft. The vehicle is designed for fully automated delivery operations. Dexa is one of only four U.S. companies that both manufactures and operates delivery drones under Federal Aviation Administration Part 135 Air Carrier certification. The certification allows companies to conduct commercial drone delivery operations that meet FAA safety standards. Before each flight, trained crew members confirm that the order is packaged correctly and secured. The process also follows food-safety and operational guidelines. During delivery, the drone lowers the order to the ground using a tether system. This approach allows the aircraft to remain airborne while placing the package at the delivery location. The companies say the aircraft uses advanced autonomy and secure communication systems. Flights follow approved routes that prioritize safety while reducing noise and disruption for nearby residents. Integrated ordering and delivery tracking. Customers will interact with the system through the Grubhub platform. The app manages ordering, tracking, and delivery updates. Users can follow the drone's progress through real-time GPS tracking. The app also provides estimated arrival notifications and order confirmations. Grubhub says the system aims to make drone delivery feel familiar to users already ordering through the platform. "Consumers want delivery that's faster and more reliable - and this collaboration shows what's possible when industry innovators come together," said Beth Flippo, Chief Executive Officer of Dexa. "This service is a glimpse into the future of how autonomous technology will help restaurants and retailers serve customers at a completely new level." Pilot program and community demonstration. The drone delivery pilot will run for three months. After the test period, Grubhub plans to review the results and determine whether to expand the program to other restaurants and locations. The initiative also builds on Grubhub's broader efforts to explore new delivery technologies. The company has previously worked with partners across the United States to test robotics and autonomous delivery systems. Before the service begins, Grubhub and Dexa will host a public demonstration event in Green Brook. Drone demonstrations will take place on March 16 at 12 p.m. and 4 p.m. ET. A rain date is scheduled for March 17 at the same times. The event will allow local residents to see the aircraft and learn more about how the delivery system works before the program launches. If the pilot proves successful, the companies say it could help shape future approaches to fast, automated last-mile delivery for restaurants and retailers. Read more: Miriam McNabb is the Editor-in-Chief of DRONELIFE and CEO of JobForDrones, a professional drone services marketplace, and a fascinated observer of the emerging drone industry and the regulatory environment for drones. Miriam has penned over 3,000 articles focused on the commercial drone space and is an international speaker and recognized figure in the industry. Miriam has a degree from the University of Chicago and over 20 years of experience in high tech sales and marketing for new technologies. For drone industry consulting or writing, Email Miriam.
Grubhub has partnered with drone operator Dexa to test aerial food deliveries in Green Brook, New Jersey, marking the first commercial drone food delivery in the state. The three-month pilot launches on 18 March. Customers within a 2.5-mile radius of Grubhub-owner Wonder's Green Brook location can order from 15 restaurant concepts via the app and opt for drone delivery. The service uses Dexa's DE-2020 automated aircraft, with live GPS tracking and arrival time updates available to customers and restaurants. Wonder and Grubhub will review results after the trial period to plan a larger rollout including additional restaurant partners. The partnership follows Uber's recent launch of drone deliveries in Europe with Irish operator Manna.
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Industries
Food & Agriculture
Consumer Software
Enterprise Software
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
2004
Find jobs on Simplify and start your career today