Enhancing patient outcomes through a patient support program and connected healthcare ecosystem. Delivering tailored patient support services to boost healthcare outcomes and patient satisfaction. A leading global pharmaceutical company. The client needed a comprehensive, patient-centric program to improve the experience and health outcomes of patients using a specific medication. They wanted to create an ecosystem that connected patients, healthcare providers, caregivers, and pharmacies in a seamless, integrated manner. The challenge was to ensure that all these stakeholders could easily share information and communicate effectively, ultimately helping patients stay on their medication regimen and achieve better health outcomes. Harte Hanks Inc partnered with the client to design and implement a multichannel patient support program that catered to their unique needs. This solution included: * Segmented Patient Communication: Harte Hanks Inc mapped out the entire patient journey and created customized content for different patient segments. This ensured that each patient received timely and relevant information tailored to their specific health condition and treatment plan. * Interactive Patient Platform: Harte Hanks Inc developed a responsive website where patients could access a variety of resources and tools relevant to their condition. This platform provided educational content, reminders, and other support to help patients adhere to their treatment regimen. * Healthcare Provider Portals: Harte Hanks Inc built web portals that allowed healthcare providers to interact directly with patients, ensuring seamless communication and better care coordination. * CRM Integration: Harte Hanks Inc connected all digital touchpoints via a centralized CRM, linking patients with home care services, pharmacies, and other essential support systems. * Comprehensive Communication Channels: The program included email and SMS reminders, welcome kits, and ongoing support to keep patients engaged and informed throughout their treatment. * Data-Driven Insights: Harte Hanks Inc designed a real-time data portal that allowed its client to monitor and analyze program performance, helping them make informed decisions to optimize outcomes. The implementation of its solution yielded impressive results for its client: This collaboration not only transformed the patient experience but also empowered the client to deliver a seamless, integrated care ecosystem that drove meaningful improvements in patient outcomes and engagement on a global scale. Also of Interest Contact Harte Hanks Inc and let's chat about what Harte Hanks Inc can do for you. SPECIALTIES

Samsung opens new customer service call center in Mauldin. Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care, the customer service arm of Samsung Electronics America. The call center features workspace for 150 Samsung employees, along with a training lab for workforce development. A ribbon-cutting ceremony was held Oct. 22 to celebrate the grand opening of the new Samsung Care Customer Service Contact Center. Samsung leadership and staff, local elected officials and community partners attended the event. "Anytime a customer calls us, they're calling us in a time of need, and we know that it's important to not only solve their problems but provide the best customer experience as possible when we solve their problems," said Mark Williams, senior vice president of Samsung Care for Samsung Electronics America. Samsung Electronics America has had operations in Mauldin since opening its first product support center within the city in 2009. The company currently has corporate offices adjacent to the new call center at 651 Brookfield Parkway. Mauldin Mayor Terry Merritt said Samsung is a company with a long history of innovation and excellence. "We're proud that they've chosen to bring and expand on that tradition right back here in Mauldin with 150 quality jobs," Merritt said. Harte Hanks is a Massachusetts-based customer experience company. David Fisher, president of Harte Hanks, said the new Samsung Care Customer Service Contact Center is a symbol of Harte Hanks' and Samsung's combined commitment to investing in people, organizations, technologies and communities like Greenville and Mauldin. "We truly collaborated to make today a success," Fisher said. "We couldn't be more excited about what this means for our combined future, and I have no doubt our partnership is just beginning."