Overview

Health Services Advisory Group (HSAG) is a quality improvement organization serving as both a QIN-QIO (Quality Innovation Network-Quality Improvement Organization) and an external quality review organization (EQRO). It works to improve the effectiveness, efficiency, and quality of care for Medicare beneficiaries by supporting providers and health plans. It also conducts health plan–specific reviews of quality of care, timeliness, and access to services for Medicaid programs nationwide. HSAG’s Arizona headquarters house three divisions: the Federal Division (Medicare work under a federal contract), the State & Corporate Services Division (Medicaid quality review), and the Survey, Research & Analysis Division (outcomes measurement, satisfaction surveys, and quality improvement interventions). Its goal is to be a positive force in health care by sharing helpful information and quality expertise with both providers and recipients of health services.