Hitachi Digital Services has partnered with ServiceNow to enhance mission-critical infrastructure monitoring through its AI-driven Hitachi Intelligent Infrastructure Monitoring (HIIM) solution. The collaboration integrates Hitachi's operational technology expertise with ServiceNow's AI Platform to connect operational data and enterprise workflows. HIIM combines data from video, thermal imaging, IoT sensors, and analytics to provide real-time infrastructure visibility. When integrated with ServiceNow's platform, it enables automated workflows that detect and respond to issues proactively across energy, mobility, and manufacturing sectors. The partnership addresses challenges faced by infrastructure operators managing disparate systems and siloed data sources. The solution compiles fragmented data in real time, converts it into automated workflows, and connects operations teams to accelerate issue resolution whilst reducing risk.

Hitachi Digital Services has launched a Manufacturing Operations Management platform to strengthen integration between operational and information technology systems. The platform aims to transform discrete manufacturing sites into smart factories and expand Hitachi's HMAX Industry solutions portfolio. Built on open, modular architecture, the MOM platform delivers real-time traceability from design through manufacturing, enables data-driven decision-making, and supports scalable workflows. The technology has been refined across over 100 manufacturing sites and will initially power Hitachi Group factories through a "Customer Zero" approach. The platform targets asset-heavy sectors including energy, high tech, manufacturing and transportation. Hitachi plans to integrate the MOM capabilities with advanced AI to address Industry 5.0 challenges such as scalability and supply chain integration.