Humana to Leverage Google Cloud’s GenAI Capabilities to Improve Member Experiences. by Fred Pennic 07/26/2024 Leave a Comment. What You Should Know: – Humana Inc. (NYSE: HUM) announced a strategic multi-year agreement with Google Cloud to accelerate healthcare innovation through advanced cloud infrastructure and AI capabilities. This expanded partnership builds upon an existing collaboration between Humana and Google Health, focused on population health and AI solutions.– While the financial terms of the agreement were not disclosed, the partnership underscores both companies’ commitment to transforming healthcare through technology and innovation.Harnessing AI for Improved Patient CareThe collaboration aims to unlock new possibilities for operational efficiency, clinical insights, and personalized care by combining Humana’s deep healthcare expertise with Google Cloud’s advanced AI and cloud technologies. This partnership will enable Humana to:Modernize cloud infrastructure: Streamline operations and enhance data management.Leverage generative AI: Develop innovative solutions for improved patient outcomes and experiences.Enhance population health: Expand on existing collaboration with Google Health to optimize care delivery.“Embracing technology solutions in healthcare can help lower costs and improve consumer experiences

Health company Humana announced a minority investment in Healthpilot, which offers a digital enrollment experience for Medicare options. Founded in 2020, Healthpilot claims to use an AI-powered model, developed by co-founder Dr. Jonathan Kolstad, to offer Medicare Advantage, Medicare Supplement, and prescription drug plan recommendations based on unique healthcare needs. The digital platform matches enrollees with the best Medicare plan options using their health profile, physician choices, drug use, and cost preferences. Most applications are submitted without needing assistance from customer support. In the past, we covered the news that Lincoln Financial Network (LFN), the retail wealth management affiliate of Lincoln Financial Group, is working with Healthpilot to make it easier for its financial professionals to leverage proprietary, AI-driven technology to integrate Medicare planning into their businesses

Lynn Carroll, COO of HSBloxThere is increasing recognition across the healthcare continuum of the link between patient behavioral health and clinical outcomes. Unfortunately, alignment between primary care physicians and services for mental health issues, substance use, and other social determinants of health (SDoH) too often range from poor to nonexistent. “Behavioral health factors have an outsized influence on morbidity and mortality, and are the source of a large portion of family physicians’ frustrations with the health care system,” writes the American Academy of Family Physicians. “It is common to have patients who are unable to access care for mental health or substance use due to lack of insurance coverage or access.” Underserved populations, such as rural Americans, suffer from health inequity issues because behavioral health support and services either are unavailable or not integrated with their primary care. As the National Institute of Mental Health notes, “Though the prevalence of serious mental illness and most psychiatric disorders is similar between U.S. adults living in rural and urban areas, adults residing in rural geographic locations receive mental health treatment less frequently and often with providers with less specialized training, when compared to those residing in metropolitan locations.”To encourage greater alignment of behavioral health and primary care, the Centers for Medicare and Medicaid Services (CMS) has created a primary care reimbursement model designed to promote more innovative, team-based, and equitable approaches to care. The ACO Primary Care (PC) Flex Model (which starts on Jan