IIDC is a global provider of market intelligence, advisory services, and events for information technology, telecommunications, and consumer technology markets. It helps IT professionals, business leaders, and investors make fact-based decisions about technology purchases and business strategy. More than 1,300 IDC analysts offer global, regional, and local insights on technology trends across over 110 countries. With over 50 years of experience, IDC provides industry-focused analysis to clients in sectors such as Financial, Government, Health, Retail, Manufacturing, and Energy. IDC’s offerings combine research reports, advisory services, and events to help clients understand opportunities, compare options, and plan future technology investments and strategies.
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How to get a better return on your AI investments. Last week, eGain unveiled the findings of a recent study in partnership with IDC, The Knowledge Foundation That Unlocks Enterprise AI Success, based on a survey of 520 organizations. Findings show that the return you get from AI has less to do with the model you pick, with more impact coming from the knowledge you give it to work with. Organizations with the most mature knowledge management practices report roughly twice the business impact from AI as those with the least mature practices. If your leadership team has asked what AI has delivered so far, you've probably seen the answers vary from team to team. Some teams can point to metrics such as faster resolution time, while others do not have clear, measured results yet. This article walks through the key findings from this survey, exploring the pillars that explain why and how investments in AI pay off. The three pillars of a Knowledge Foundation: technology, process, people and structure. IDC grouped organizations by how mature their knowledge management practices are and compared the most mature, "Leaders", with the least mature, which it calls "Laggards". Leaders reported a significant improvement on every business impact metric in the study, from ticket deflection to customer satisfaction. According to IDC, the difference comes down to the knowledge foundation. The foundation is incorporated with a mix of technology, process, and people that keeps an organization's knowledge accurate, connected, and ready for both employees and AI to use. Technology gives people and AI one source of truth. The first pillar is a unified knowledge platform, which gives employees and AI agents a single source of truth to draw from. When everyone works from the same governed content, a customer receives consistent answers no matter which channel they refer to, such as a speaking to a live agent or using a chatbot. Laggards tend to keep relying on document management systems and collaboration tools, which work well for storing files but weren't designed to give AI reliable answers. You can read more about repositories vs. Knowledge management systems here. Process keeps knowledge current as it grows. The process pillar covers the ongoing work of keeping knowledge current and making sure it moves between departments, so articles don't go stale a few months after someone publishes them. At enterprise scale, automation is commonly used to maintain a knowledge base. This can include capturing the latest content, tagging it, routing it to the right people, and generating answers, so the knowledge base stays up to date without someone reviewing every article by hand. People and structure decide who owns knowledge. The third pillar is about ownership and skills. Knowledge tends to fall out of structure when nobody is appointed responsible for it, and many organizations leave each department to manage its own content in its own way. Leaders take a more centralized approach, with a clear mandate for those who own knowledge across the business. IDC also found that the personal leading knowledge management looks noticeably different at leader organizations, which makes it easier to connect knowledge decisions to the company's broader AI plans. Knowledge engineers are increasingly valuable as they build the shared vocabulary and structure that help AI understand how information relates across the business. Leaders are much more likely to have people with those skills on their teams. How COUNTRY Financial improved results with a stronger knowledge foundation. COUNTRY Financial is an insurance and financial services company that serves 1.5 million policyholders across 19 states. Its roughly 1,700 agents must know the details of policies across states with different regulations, often while a client is sitting across the desk. COUNTRY set out to streamline agents' workflows, save time, and reduce reliance on underwriters. COUNTRY launched AI Assist, powered by the eGain AI Knowledge Hub. The assistant gives generative AI answers drawn only from COUNTRY's own curated content, such as guidelines, underwriting notes, and policies. After rolling out AI Assist, COUNTRY Financial achieved clear gains: * 25% fewer underwriting calls in the first month * 96% answer accuracy * 72% resolution rate: Reps got the answer they needed without calling anyone * 70% rep usage rate, with 2,500 unique field users. This was more than the agent count, because associate reps adopted it too. * 31,000 interactions in the first two months Where to start building your knowledge foundation. When an AI agent pulls from outdated or conflicting information, it gives wrong answers with confidence and can spread misinformation across multiple channels. Over time, this wears down trust with customers and employees, and in regulated industries it can also create compliance risk. The organizations seeing the best results avoid this by working on these three pillars. A strong platform without clear ownership, or a skilled team without automation, still leaves gaps that AI will eventually expose. To dig into the full research, download the IDC white paper, The Knowledge Foundation That Unlocks Enterprise AI Success, which includes more insights on what differentiates leaders from laggers, key capabilities to focus on, and where to invest first. If you'd like to see where your organization stands today, take eGain's free AI Content Readiness Assessment.
IDC integrates Claude with Quanta to enhance operational efficiency. IDC's integration of Claude with IDC Quanta transforms data analytics and customer service, enabling faster insights and enhanced operational efficiency. Key facts. * IDC's integration of Claude boosts operational speed, enhancing competitive agility in tech markets. * Daily use of Claude by IDC teams shows commitment to AI, potentially increasing market share. * IDC Quanta's extension to customers via Claude indicates a strategic shift towards customer-centric solutions. * Leveraging AI tools like Claude may improve IDC's financial performance through efficiency gains. * Collaboration with Anthropic highlights a strategic partnership, enhancing innovation and market positioning. Summary. IDC Quanta has integrated Claude since July, enabling daily use across the organization to enhance speed and agility. This deployment allows IDC to extend IDC Quanta to customers and transform internal workflows. The collaboration with Anthropic has significantly improved operational efficiency. Background. IDC is a global leader in market intelligence, advisory services, and events, serving the technology sector. Before deploying Claude, IDC faced challenges in efficiently utilizing their IDC Quanta platform and needed a solution that would streamline operations and improve customer engagement. Find Therapists Challenge. The specific problem IDC aimed to solve was the need to enhance the functionality of IDC Quanta and improve the overall efficiency of their internal processes. Solution. IDC implemented Claude to connect with IDC Quanta, allowing teams to leverage its capabilities daily. This integration facilitated better data management and improved responsiveness to customer needs, fundamentally changing how the company operates. Results. Since the deployment of Claude, IDC has reported increased speed and agility in their operations. Specific quantitative outcomes were not provided in the source material. Key insights. Organizations looking to improve operational efficiency can benefit from integrating AI solutions like Claude with existing platforms. This approach can enhance both internal workflows and customer interactions. Learn AI Tools Customer testimonial. No direct quote is available in the source material. Discover more Find Study Aids Get Class Supplies Donate to Research Entities mentioned. Hire Lawyers IDC Quanta Key concepts. AI integration customer engagement organizational efficiency case study speed and agility business transformation product extension team collaboration Definitions. * Claude - Claude is an AI tool used by IDC to enhance operational efficiency and customer engagement. * IDC Quanta - IDC Quanta is a product offered by IDC that integrates with Claude to improve service delivery. Use cases. * | Extending IDC Quanta to customers * | Improving team collaboration * | Enhancing operational speed and agility Frequently asked questions. What is Claude? Claude is an AI tool utilized by IDC to streamline processes and enhance customer interactions. It plays a crucial role in the company's operational strategies. Learn AI Tools How does IDC use Claude? IDC employs Claude daily to drive speed and agility within the organization. It helps in transforming how teams work and engage with customers. What is IDC Quanta? IDC Quanta is a product from IDC designed to improve service delivery. It has been integrated with Claude to extend its capabilities to customers. What benefits does the integration of Claude and IDC Quanta provide? The integration enhances operational efficiency and allows for better customer engagement. It also supports the company's goal of transforming its internal processes. Is there a case study available on this integration? Yes, IDC and Anthropic have shared a case study detailing how IDC utilizes Claude to enhance its offerings and improve organizational workflows.
New IDC study identifies governance gap as AI adoption accelerates across UAE enterprises. In line with Cyber Security Awareness Month, Microsoft, CPX and IDC today released the findings of 'Securing AI in the UAE Enterprise', a new study examining how organizations across the UAE are adapting their cybersecurity models and governance structures as AI adoption accelerates. The study comes as the cyber environment grows increasingly complex and AI reshapes both attack and defense. Recent coordinated cyberattacks targeting numerous sectors have reinforced the importance of continuous preparedness, while AI is giving both attackers and defenders new capabilities. Against this backdrop, Microsoft and CPX worked with IDC to examine whether enterprise security, governance and operating models are evolving quickly enough to keep pace with AI adoption. Based on a survey of 175 senior security and technology executives across UAE enterprises, the research finds that organizations are moving quickly to capture the value of AI, but the governance and security models surrounding its use are not always developing at the same pace. While 80% of CIOs are confident their AI investments will deliver results within two years, 98% of security teams report having encountered at least one real AI security risk in their production environment. The findings point to a broader shift in the enterprise risk environment as AI becomes embedded across more systems, data and workflows. 92% of security leaders report AI systems processing sensitive data, while 54% have encountered a situation in which an AI system's decision could not be explained or audited in a compliance context. One of the clearest challenges is the growing use of AI outside established organizational controls. 43% of CIOs acknowledge that employees regularly use AI tools that have not been approved or issued by their organization. More than half of security teams have already identified data leakage through these tools. Agentic AI is creating a further governance consideration. More than half of organizations surveyed have AI agents deployed or in active development, yet only one in 10 consider themselves fully prepared to deploy agentic AI safely. In addition, 52% of security teams have already identified real data leakage through unsanctioned tools, reinforcing the importance of clear permissions, oversight and accountability as agent use expands. The report identifies a fundamental governance challenge behind this disconnect. Only 15% of CISOs have mandatory approval authority over AI deployments, while just 10% of organizations define security requirements before evaluating an AI solution. In most cases, security is brought into the process after key strategic or deployment decisions have already been made. The research also reveals a gap between awareness and action. Only 30% of organizations use a structured methodology to assess their AI security posture, while 40% rely mainly on reactive assessments, vendor reviews or third-party audits. With 87% of surveyed security teams not fully comfortable with AI security topics and just 13% having fully defined approaches and operating models, the study advises organizations with limited expertise to engage a trusted managed security partner for initial asset inventories and assessments. This way, providers with dedicated AI security capabilities can help make accountability operational without transferring responsibility. Commenting on the findings, Hadi Anwar, CEO of CPX, said: "The research makes clear that readiness cannot be measured by adoption alone. UAE organizations are moving quickly to capture the opportunities presented by AI, but the pace of technological change must be matched by clear accountability, stronger governance and security models designed for increasingly autonomous systems. The organizations that succeed will be those that embed security and governance into their AI programs from the outset." Rima Semaan, Data & AI lead at Microsoft UAE, said: "The pace of AI adoption is not going to slow down. But as AI becomes part of more day-to-day decisions and workflows, organizations need to be just as deliberate about how they govern it. They need visibility into where AI is being used, clear accountability, and the right controls around data and access. This matters even more with AI agents. The opportunity for the UAE is to build these controls in early, so organizations can move quickly with AI without compromising trust." Shilpi Handa, Associate Research Director, Security & Trust, IDC, said: "AI adoption across UAE enterprises is accelerating rapidly, driven by strong national ambitions and government-led innovation agendas. However, while organizations are moving quickly to deploy AI, security governance has not kept pace. Our research has found security teams are already encountering AI-related risks, yet many CISOs still lack formal authority over deployment decisions. The challenge is not the technology itself. The real gap lies in governance, and it can be addressed with the right frameworks, accountability, and oversight in place." The study recommends giving security a formal role in AI decision-making, supported by clear approval processes, accountability and structured security assessments. Organizations should also audit existing AI systems and the data they process, develop policies for unapproved AI use, define permission boundaries for AI agents, and strengthen resilience and compliance planning for AI-specific risks. At the same time, AI is becoming an increasingly important part of cyber defense. Two-thirds of UAE security teams already use AI for cybersecurity, with the remainder planning to do so within the next 12 months. This creates a dual imperative for security leaders: govern and secure the AI being introduced across the organization, while using AI to improve threat detection, investigation and response. The study concludes that the next phase of enterprise AI in the UAE will require AI-ready security. Governance, visibility and security must be built into AI adoption from the outset as organizations deploy increasingly autonomous systems. Securing AI in the UAE Enterprise is available here.
Saudi CIOs to Convene at IDC's 16th CIO Summit. by Editor October 8, 2026 IDC CIO Summit to gather Saudi CIOs, government leaders, and technology innovators from across healthcare, energy, finance, aviation, real estate, and government. Saudi Arabia's CIOs are set to gather in Riyadh for IDC's 16th CIO Summit on November 17-18, as enterprises across the Kingdom continue to expand their use of AI and digital technologies. According to IDC, AI spending across the META region is forecast to grow at a CAGR of 34% between 2024 and 2028, reaching $14.6 billion from $4.5 billion. Saudi Arabia's ICT spending reached $37.4 billion in 2024, with government investment and major development projects continuing to drive technology adoption. Under the theme 'The Rise of Agentic Systems,' this year's summit to focuses on how much decision-making authority should autonomous AI actually be given? The summit draws CIOs, digital government leaders, and technology innovators from across healthcare, energy, finance, aviation, real estate, and government. Advisory council members and speakers represent organizations including the Ministry of Health, the Communications, Space & Technology Commission, ROSHN, Saudi Airlines, King Fahd University of Petroleum & Minerals, King Saud University, Princess Nourah University, Fakeeh Care Group, and Almarai. Join the Techitup executive network. Join the Middle East's inner circle of C-Suite Tech Leaders. Exclusive access to closed-door regional roundtables, priority VIP seating at its annual awards, and strategic industry briefings. IDC CIO Summit Saudi: agenda highlights. Panel sessions and technology focus groups run across six themes: * Enterprise AI Deployment at Scale: Moving Agentic AI from Pilot to Production * Agentic Systems in Practice: Governance, Trust, and Measurable ROI * Modernizing the Core: Legacy Transformation for an AI-Ready Enterprise * Building the Data Foundation: Fueling Agentic and GenAI Workloads * Closing the Skills Gap: Developing Saudi Arabia's AI-Ready Workforce * Digital Sovereignty: Aligning Innovation with National Priorities Supporting partners. Brands supporting this year's summit, include Cisco, NTT DATA, ServiceNow, Red Hat, Dataiku, Qlik, Boomi, Cloudflare, Splunk, Veeam, Commvault, and Rubrik, among others. Media Partner: Techitup is a media partner for the IDC Saudi Arabia CIO Summit. View the full agenda, speaker line-up, and registration details for IDC Saudi Arabia CIO Summit here.
Precisely named a Leader in the 2026 IDC MarketScape for Worldwide Data Intelligence Platform Software. * September 15, 2026 Guest authors: Marlanna Harringon, Senior Research Analyst, Data Platforms, IDC Stewart Bond, Vice President, Data Intelligence and Integration Software, IDC From governance tooling to AI infrastructure. For most of the last decade, data catalogs and governance tools sat at the edge of the enterprise architecture: useful for compliance and documentation, but rarely central to strategy. AI has pulled them to the center. When a model or an agent is only as trustworthy as the data behind it, the platform that catalogs, governs, and delivers that data stops being an operational afterthought and becomes a decision leadership has to get right. In IDC's 2025 Office of the CDO Survey, 86% of organizations reported increasing their focus on data management specifically to support generative AI and agentic AI. The budget and the executive attention are following the same path, because the layer that assembles and delivers trusted data is increasingly where AI programs either succeed or stall. This is no longer a governance-only conversation. It is an AI readiness conversation, and it is against this backdrop that IDC positioned Precisely in the Leaders category of the 2026 IDC MarketScape: Worldwide Data Intelligence Platform Software Vendor Assessment. The trends reshaping Data Intelligence. The 2026 IDC MarketScape evaluates 15 vendors and, across a diverse field, finds a notable degree of strategic alignment. Every vendor described a plan to embed generative AI and, increasingly, agentic AI into cataloging, quality, and governance workflows, and nearly all now expose governed metadata to AI agents through the Model Context Protocol or an equivalent open interface. The clearest signal in the market is the rise of the digital data steward: agents that take on the slow, manual work of documenting assets, drafting quality rules, and proposing remediation, with their reasoning surfaced for human approval. The real constraint most organizations face isn't a shortage of tools but a shortage of people and hours. Automation capable of executing stewardship work at scale is fast becoming table stakes. A parallel shift is happening around openness, as data products and contracts are increasingly built on open specifications, and lineage and storage interoperate through standards such as OpenLineage and Apache Iceberg. This leaves buyers materially less exposed to lock-in than they were even two years ago, and moves the real separation between platforms to architecture and native depth. Looking ahead, two directions are pulling the market forward: * AI and model governance, which is growing out of established data governance practices as model inventories, risk tiering, and drift monitoring move from road map into native functions. * Unstructured content, as vendors extend data intelligence to bring documents, images, and other dark data into the same governed catalog that already holds structured data. Together, they mark the shift from governing the data organizations already understand to governing everything AI now reaches. Underneath every one of these shifts is a single job to be done: supplying context. IDC treats context not as a separate market but as a new use case that data intelligence exists to serve. An agent that does not know what a dataset means, where it came from, or whether it can be trusted, will produce confident but ungoverned, and quite possibly incorrect, answers. Data intelligence is, ultimately, what turns raw metadata into context and reliably delivers it to both people and machines. Why the decision now drives AI ROI. The stakes are measurable, and the link runs directly from intelligence about your data to the data products built on top of it. Cataloging, lineage, quality, and governance enable a team to turn a raw dataset into a data product with accountable ownership, discoverable access, and a defined purpose. IDC research directly links data product maturity to AI outcomes. Organizations with high data product maturity are 5.5 times more likely to have generative AI in production and 4.6 times more likely to have agentic AI in production than their low-maturity peers, and they report roughly three times the financial and operational improvement. That is why selecting a data intelligence platform is now a material driver of AI return on investment, not a strategic afterthought. Precisely was named a Leader in the IDC MarketScape assessment for both its current capabilities and forward-looking strategy against the criteria that matter most as the market shifts toward AI-ready data and trusted context. Read an excerpt of the 2026 IDC MarketScape: Worldwide Data Intelligence Platform Software Vendor Assessment for IDC's full view of the market and methodology. Virtual event. AI doesn't question your data. Your board will question you. Join Precisely October 8 as Precisely unveil a new era at Precisely and a new path to AI-ready data you can trust. Featuring Precisely CEO Walid Abu-Hadba, CPO Matt Waxman, IDC analyst Stewart Bond, and Precisely customers achieving AI-ready data today.
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Industries
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Framingham, MA
Founded
1964
Find jobs on Simplify and start your career today
Don't see your dream role? Check out thousands of other roles on Simplify.Browse all jobs