Infinitus Systems has launched its Agentic AI Member Services Suite for health plans, designed to handle inbound and outbound member calls whilst reducing costs and improving engagement. The San Francisco-based company, which powers over 100 million minutes of healthcare conversations, reports its voice AI agents recently outperformed human benchmarks by more than 18%. The suite automates member interactions from onboarding to care navigation, with over 90% of members rating calls positively. Built for regulated health plan environments, it operates within strict compliance guardrails whilst protecting patient health information. The system targets high-need populations, addressing the challenge that 20% of Medicare Advantage beneficiaries with chronic conditions drive 80% of total costs. The technology enables personalised support for members navigating care journeys, from understanding coverage to scheduling appointments.

Infinitus Systems, healthcare's leading agentic communications partner powering more than 100 million minutes of clinical and administrative conversations, announced that the company has partnered with Outshift by Cisco to streamline healthcare operations, leveraging the orchestration layer of discoverable, secure, and distributed AI agents in healthcare.