Intercom

Intercom

Customer communication platform for businesses

About Intercom

Simplify's Rating
Why Intercom is rated
B-
Rated C on Competitive Edge
Rated B on Growth Potential
Rated B on Rating Differentiation

Industries

Consumer Software

Enterprise Software

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$234.2M

Headquarters

San Francisco, California

Founded

2011

Overview

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries like technology and e-commerce. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

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Simplify's Take

What believers are saying

  • Demand for AI-driven support solutions enhances Intercom's offerings.
  • Omnichannel communication trends align with Intercom's integrated messaging solutions.
  • E-commerce expansion drives demand for robust customer support systems like Intercom.

What critics are saying

  • Emerging startups offer similar solutions at lower prices, threatening market share.
  • Major tech companies' AI advancements may outpace Intercom's offerings.
  • Stricter data privacy regulations could increase compliance costs for Intercom.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and support into a single platform.
  • The platform supports over 600 million monthly active end users globally.
  • Intercom's analytics tools help businesses measure communication strategy effectiveness.

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Funding

Total Funding

$234.2M

Above

Industry Average

Funded Over

5 Rounds

Series D funding is typically for companies that are already well-established but need more funding to continue their growth. This round is often used to stabilize the company or prepare for an IPO.
Series D Funding Comparison
Above Average

Industry standards

$77M
$70M
Twilio
$80M
Handshake
$100M
Affirm
$125M
Intercom

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

-2%
Tech.eu
Feb 11th, 2022
Ireland’s Intercom raises $125 million at $1.2 billion valuation

Intercom, developers of customer communications tools, has raised $125 million in a Series D…

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