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Intercom offers a cloud-based customer service and engagement platform for businesses. It uses an AI agent named Fin with an agent workspace and helpdesk to handle queries across chat, email, and social channels in 45+ languages; Fin uses a company’s knowledge base to autonomously answer questions and assist with service and sales, while the helpdesk provides an omnichannel inbox, ticketing, Copilot-guided live support, workflow automation, and reporting. It differentiates itself by combining AI automation with human-support tools in one platform for a wide range of B2B customers. Its goal is to improve the efficiency and quality of customer conversations across channels, supporting both support and sales.
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$590.8M
Headquarters
San Francisco, California
Founded
2011
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Total Funding
$590.8M
Above
Industry Average
Funded Over
0 Rounds
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.
Intercom has secured $250 million in venture debt from Hercules Capital to fund its AI expansion. CEO Eoghan McCabe said the funds will develop the company's Fin AI agent and support hiring of 650 additional employees. The customer service company plans to invest the capital in further developing Fin, Intercom's artificial intelligence platform. The debt financing from the Silicon Valley-based specialist lender represents a significant investment in the firm's AI capabilities as it scales its operations.
Fin is the leading Service Agent product by any interesting metric. Customer count (8k), average resolution rate (67%), revenue (approaching $100M).
Intercom, developers of customer communications tools, has raised $125 million in a Series D…
Intercom, which has developed a platform that…
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Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$590.8M
Headquarters
San Francisco, California
Founded
2011
Find jobs on Simplify and start your career today