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About
Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features needed, which makes it accessible to both small startups and large enterprises across different industries like technology and e-commerce. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.
Company Stage
Series D
Employees
1,001-5,000
Industries
Consumer Software, Enterprise Software
Total Funding
$234.2M
Headquarters
San Francisco, California
Founded
2011
Simplify's Take
What believers are saying
- Rising demand for AI-driven customer service boosts Intercom's chatbot offerings.
- Omnichannel communication trends align with Intercom's multi-channel capabilities.
- Remote work increases demand for Intercom's digital communication tools.
What critics are saying
- Emerging startups offer similar solutions at lower prices, threatening market share.
- Privacy regulations in the EU could impact Intercom's operations and reputation.
- Competitors like Zendesk may outpace Intercom's AI-driven service advancements.
What makes Intercom unique
- Intercom integrates live chat, email marketing, and support into one platform.
- Intercom serves over 25,000 global organizations, including Atlassian and Amazon.
- Intercom's platform supports over 600 million monthly active end users.
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6 month growth
↑ 4%1 year growth
↑ 11%2 year growth
↑ 12%Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.
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