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Intradiem
AI-powered automation for efficient contact centers
AI & Machine Learning
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Company Overview
Intradiem stands out as a leader in contact center automation, leveraging patented AI technology to optimize workforce management and enhance agent engagement. Their real-time monitoring system not only boosts operational efficiency but also identifies opportunities for training and task allocation, significantly improving customer experiences. The company's ability to utilize offline time and alert agents about performance metrics has resulted in millions of dollars in savings, demonstrating a strong competitive advantage in delivering tangible financial benefits.
AI & Machine Learning
Company Stage
Series B
Total Funding
$81.5M
Founded
1995
Headquarters
Marietta, Georgia
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 6%2 year growth
↑ 20%Company Core Values
- Servant’s Heart
- Craftsman’s Attitude
- Revolutionary Spirit
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