InvGate Service Management named a 2026 Data Quadrant Champion in Midmarket ITSM by SoftwareReviews. February 13, 2026 Join IT Pulse Check out InvGate as your ITSM solution 30-day free trial - No credit card needed Table of contents InvGate Service Management has earned the top right corner in the latest SoftwareReviews' IT Service Management Midmarket Tools report. With a composite score of 9.1, InvGate has been named a 2026 Data Quadrant ITSM Champion due to exceptional user satisfaction, innovation, and service experience. This recognition is based entirely on real user feedback. Rankings are determined by authentic end-user reviews evaluating product capabilities, vendor performance, and overall customer experience. "It's one thing to claim your tool is intuitive, but it's another to have the market validate it with a +97 Net Emotional Footprint. I've always believed software should reduce cognitive load, not add to it. This recognition feels great, but more importantly, it confirms that we're building software that truly empowers teams." Ariel Gesto, CEO and Co-Founder at InvGate InvGate's performance in the Midmarket ITSM report InvGate Service Management achieved a 9.1 composite score, but more importantly, it delivered exceptional customer experience metrics: * 96% Likelihood to recommend * 100% Plan to renew * 83% Satisfaction of cost relative to value * +97 Net Emotional Footprint The Net Emotional Footprint measures how users feel about their relationship with the vendor - including trust, fairness, and partnership. A +97 score signals extremely strong customer sentiment. InvGate also earned above-average marks across core ITSM capabilities: * End-user self-service - 89% * Service Catalog - 89% * Integrated Knowledge Management - 87% * Multi-device capability - 86% * Multi-site functionality - 85% On the vendor performance side, customers highlighted: * Ease of IT administration - 92% * Ease of implementation - 90% * Vendor support - 89% * Usability and intuitiveness - 87% * Product strategy & rate of improvement - 85% These results reflect consistent strength across product experience, implementation speed, usability, and long-term value. Why this matters to IT teams Midmarket IT teams operate under pressure: limited resources, growing service demands, and increasing expectations from the business. Recognition in this report signals that InvGate Service Management delivers where it matters most: * Fast time to value through ease of implementation. * Lower operational overhead with intuitive administration. * Stronger user adoption driven by self-service and usability. * Vendor partnership you can rely on, reflected in high renewal intent. The +97 Net Emotional Footprint is particularly telling. ITSM tools are often associated with complexity and "tool fatigue." A score this high indicates that teams aren't just using the platform - they feel positively about working with it. For organizations looking to modernize IT without adding friction, this validation reduces risk and reinforces confidence in the platform. InvGate Service Management ITSM software 4.8 Gartner | The SoftwareReviews' Midmarket ITSM report The SoftwareReviews Data Quadrant evaluates ITSM software based entirely on feedback from verified users. Products are scored across two dimensions: * Product features and capabilities. * Vendor relationship and customer experience. These dimensions combine into a composite score that determines placement within the quadrant. Champions represent top-performing solutions with strong customer satisfaction and product execution. The Midmarket ITSM category focuses specifically on tools designed to help organizations align IT services with business objectives, improve operational efficiency, reduce costs, and enable continual service improvement - without the complexity typically associated with large enterprise platforms. If you are curious to see how InvGate Service Management can help your organization improve IT services and operations, you can talk to its Sales team or request a 30-day free trial and explore it on your own. February 13, 2026 January 29, 2026 January 23, 2026 Check out InvGate as your ITSM solution 30-day free trial - No credit card needed Clear pricing No surprises, no hidden fees - just clear, upfront pricing that fits your needs. Easy migration Its team ensures your transition to InvGate is fast, smooth, and hassle-free. Service Management

InvGate was recently named IT Asset Management Company of the Year 2025, a recognition that not only reflects its "stellar reputation and trust among customers and industry peers", but also its commitment to developing solutions that truly simplify IT Asset Management.