JJohn Lewis Partnership owns and operates two main UK brands, John Lewis and Waitrose, and is the country’s largest employee-owned business where Partners (employees) share ownership and influence. It sells fashion, home goods, electronics, and groceries through its stores and online, prioritizing helpful service and reliable pricing. The company stands apart from competitors through its employee-owned structure and values-driven culture, including a never knowingly undersell on price or quality mindset. Its goal is to build a happier world by growing a trusted retail business that treats people well and adapts to changing needs.
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London, United Kingdom
Founded
1929
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Elizabeth Haigh's Mei Mei to open at Platter, John Lewis. Mei Mei Goods, the women-built, B Corp-certified Asian condiment brand founded by CEO Renee St John and Michelin-starred chef Elizabeth Haigh, today announces a partnership with John Lewis Partnership that will see it launch in 249 Waitrose stores and open a three-month Mei Mei restaurant residency at Platter, John Lewis Oxford Street, from November 04. The partnership marks a major first-year anniversary milestone for Mei Mei Goods. In under 12 months, the founder-led business has built national retail distribution through Ocado.com and Waitrose, while also securing its first major foodservice agreement. The announcement reflects the speed and ambition of the small, women-built team behind the brand: taking chef-led recipes and restaurant heritage into a scalable retail business with national listings, digital content and a high-profile hospitality partnership. "This is a huge moment for Mei Mei Goods," said Renee St John, co-founder and CEO of Mei Mei Goods. "In our first year, we have gone from launching a new brand to partnering with one of the UK's best-known retail groups. To now be on shelves in 249 Waitrose stores, and to bring Mei Mei to Platter on Oxford Street is something our whole team is incredibly proud of." Mei Mei Goods will launch three products in Waitrose, built around its Base, Heat, Topper(TM) cooking system: Mei Mei Sweet Soy Sauce - RRP £3.00 Mei Mei House Chilli Sriracha Sauce - RRP £3.00 Mei Mei Hot Honey (2026 Great Taste Award) - RRP £4.00 The sauces are designed to be used alone or layered together to bring restaurant-inspired flavour to everyday food. Mei Mei Goods will support the range with recipe cards and online recipes, offering practical inspiration for customers to recreate Mei Mei-style dishes at home. From November, Mei Mei Goods will take up a three-month residency at Platter, John Lewis Oxford Street, showcasing the Mei Mei Goods sauce range across Platter's bar menu. The residency will bring Mei Mei's restaurant heritage to the West End through a menu of dishes featuring exclusively the three Mei Mei Goods products launching in Waitrose, allowing customers to experience the flavours at John Lewis Platter and recreate them at home using the same sauces. The menu brings Mei Mei's flavours to Platter in two ways: a new twist on familiar favourites, and new dishes built around the sauces. At the centre is Mei Mei Hot Honey, a Great Taste 2026 award winner, used wherever a little sweet heat goes furthest. The Charcuterie Board of chorizo, prosciutto, olives, gherkins and crusty bread comes with a pot of it for dunking. The Cheeseboard pairs Cashel Blue and Black Bomber with grapes and bread, with the hot honey served alongside. New to the menu, a duo of Sticky Pulled Pork Sliders. Slow-cooked pork tossed in Mei Mei Sweet Soy and House Chilli Sriracha, topped with sharp pickled red onion in a soft bun. It sits next to Mei Mei's crispy fried chicken, glazed in that same sticky, sweet heat.
Waitrose opens first new supermarket in eight years in north London. Grocer launches Cricklewood store as part of £1bn investment plan, with Hale Barns, Greater Manchester, to follow next month As part of a £1bn investment plan, Waitrose has chosen Cricklewood in north London as the location for its first supermarket in eight years. The upmarket grocer will open the store on Thursday and another supermarket in Hale Barns, Greater Manchester, next month. It also plans four smaller stores next year, including a supermarket in Oakham, Rutland, and three convenience stores in Bedminster (Bristol), Chalk Farm (London) and Springstead Village (Cambridge). In 2024, Waitrose, which has more than 300 supermarkets, said it planned to open up to four large supermarkets and 100 convenience stores over five years and would also refurbish a number of outlets introducing meat, fish and sushi counters, on-site bakeries and fine wine sections. The company has since ditched these specific targets and said it wants to focus on finding the right locations for new outlets. Tina Mitchell, the retail director at Waitrose, said: "Our supermarkets provide the ultimate showcase for everything that sets Waitrose apart - from our unmatched quality and industry-leading welfare standards to the expert service of our partners." This year the company - led since January by the former Tesco executive Tom Denyard - also plans to refurbish 29 stores. After a difficult period, when sales were hit by IT problems which led to gaps on shelves, Waitrose is holding market share, according to the latest figures from market analysts Worldpanel by Numerator. However, the chain is coming under pressure from Marks & Spencer, which now has a higher share of the grocery market, under some measures, after opening a number of new food-led outlets. Sales at Waitrose rose 4% in the six months to 1 August. However, its underlying operating profit slid by £7m to £103m as it invested in keeping prices down and improving its loyalty scheme. It was also hit by higher energy costs during the summer heat wave. Waitrose's parent company, the John Lewis Partnership - which is owned by its staff - reported a £98m pre-tax loss in the half-year to 1 August, as sales fell at the department stores despite heavy investment in updating the outlets. The company has been reducing the number of staff it employs directly as it tries to trim costs. On Wednesday, the partnership announced it had signed its first company-wide union recognition deal. The collective agreement with Usdaw, the shopworkers' union, comes ahead of new rights of union access in workplaces that come into force at the end of this month. Joanne Thomas, the general secretary of Usdaw, said: "Usdaw already has members working within the business and this agreement will strengthen that presence and help us in supporting and representing members across the partnership. We now look forward to growing our membership and influence within the partnership and to working with the partnership's management on finalising the details of how the agreement will work in practice."
John Lewis is selling the Bala Lake Hotel in Snowdonia, North Wales, citing high running costs. The hotel is one of five run by the John Lewis Partnership (JLP) that offer staff discounted holidays. The retailer bought the 200-year-old property in 2008 and later expanded it. Celia Grundy of John Lewis called the sale a "really tough" decision, made after running costs jumped and staff demand grew for its other hotels. Savills is handling the sale. The move comes as JLP reported a pre-tax loss of £124m for the six months to August 1. Chairman Jason Tarry has committed £800m to store refurbishments and new customer offerings. The hotel will keep taking bookings for now.
John Lewis and Waitrose chairman Jason Tarry has warned against a proposed "warehouse tax" on large commercial properties, arguing it would harm high streets rather than help them. Writing in The Telegraph, Tarry said the tax would affect more than 200 John Lewis and Waitrose stores but only 18 distribution centres. He warned that retailers forced to balance books would cut their most expensive operations — physical stores. The warning comes ahead of Chancellor John Healey's maiden Budget later this month. Prime Minister Andy Burnham is expected to fund a 20% business rate cut for pubs and music venues by increasing rates on large warehouses. John Lewis reported a £124m pre-tax loss in its first half results last month. The retailer pays around £170m annually in business rates, its largest tax bill after wages. Tarry called for Budget commitments that no high street shop should face higher taxes.
KEY PLAYER PROFILE How JLP is building a connected retail media ecosystem around first-party data. 26 Sep 2026 John Lewis Partnership (JLP) is tackling the challenge of finding customers in an increasingly fragmented market by treating its retail media offering not as an advertising channel, but as an extension of its customer data strategy. Working with Epsilon, JLP is allowing brands to extend campaigns beyond the John Lewis and Waitrose websites into offsite environments including CTV, streaming services, online video and display advertising. At the same time, its partnership with retail media technology provider Kevel is strengthening onsite capabilities through AI-powered targeting, self-service campaign management and closed-loop measurement that links digital advertising to purchases made both online and in-store. Taken together, the two partnerships reflect one of the central themes in retail media: consumers increasingly expect brands to recognise them consistently across different environments. RetailX consumer survey results show that more than 70% of consumers believe good personalisation means a brand gets it right consistently rather than only occasionally, while more than half believe loyalty memberships result in more relevant communications. Customers are signalling that they value recognition - but only when it delivers genuinely useful experiences rather than repetitive advertising. With millions of customers shopping across both John Lewis and Waitrose, supported by extensive loyalty data and purchase histories, JLP can begin to understand customer behaviour across very different purchase journeys. Grocery shopping typically involves frequent, habitual purchasing decisions, while purchases through John Lewis often involve longer periods of consideration and research. Combining those behavioural signals creates a more complete picture of customer intent than either business could generate independently. Stay ahead of the ad curve. Get the latest retail media news, opinion and insight delivered straight to your inbox As Jemma Haley, Retail Media Lead for the John Lewis Partnership, explains: "This move is a big step forward in creating an insight-led retail media offer that spans both grocery and non-grocery. It helps us build a detailed understanding of audiences across vastly different purchase journeys, from immediate necessities to more considered items. This will enable brand partners to target smarter audiences, powered by first-party data, helping our customers discover more relevant brands." JLP's investment in measurement is equally significant. Connecting online marketing activity with offline purchasing behaviour is a persistent challenge. Traditional digital attribution often ends when a customer leaves a website, making it difficult for brands to understand whether online advertising ultimately influenced store sales. The introduction of ROPO (research online, purchase offline) measurement also begins to close that gap. By combining onsite retail media exposure with loyalty data, advertisers can understand whether customers who researched products digitally subsequently purchased in-store. The investment in AI-powered targeting through Kevel illustrates how retail media is evolving. Rather than targeting broad demographic groups, brands can build campaigns around behavioural signals, purchase intent and shopping context, and delivering more relevant communications. For Kaitlin Craig, Digital Retail Media Lead at the John Lewis Partnership, the objective is to use customer understanding to improve experiences for both shoppers and brands. "With over 160 years in retail, we hold really rich customer insights - and we're now able to share this with trusted partner brands. By targeting our retail media, we can improve the experience for brands and customers alike - whether that's reminding customers of old favourites, or helping them connect with exciting new brands. The early results are exciting, and we're only getting started." Tim Frankcom, President of Europe and APAC at Epsilon, adds: "The offsite opportunity is enormous and connecting onsite and offsite media remains a key challenge. It's all too easy to rely on retail media partners that lean heavily on third-party data, but this can result in fragmented targeting and a disjointed customer experience. JLP is taking a different approach, giving brands access to real identity - not guesswork - and campaigns that truly reflect the customer."
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Industries
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1929
Find jobs on Simplify and start your career today
Don't see your dream role? Check out thousands of other roles on Simplify.Browse all jobs