Work Here?
Overview
Kasisto provides conversational AI for banking and financial services. Its flagship product, KAI, is a digital experience platform that powers personalized, context-aware conversations between banks and customers across multiple channels. Built on AI research from SRI International, KAI automates and augments customer service and transactions under a SaaS model. The goal is to help financial institutions improve customer engagement and operational efficiency through banking-specific digital assistants.
About Kasisto
Industries
Enterprise Software
Fintech
AI & Machine Learning
Financial Services
Company Size
11-50
Company Stage
Series C
Total Funding
$81.5M
Headquarters
New York City, New York
Founded
2013
Get referred to Kasisto
See people who can refer or advise you
Simplify's Take
What believers are saying
- Backbase made the combined agentic banking suite available immediately on June 23, 2026.
- Kasisto's clients include BMO, JPMorgan, Standard Chartered, Navy Federal, BECU, and Alliant.
- Kasisto raised $90 million by September 17, 2024, signaling investor conviction.
What critics are saying
- Kasisto is no longer standalone; Backbase now controls roadmap, hiring, and pricing.
- Backbase integration failures can delay renewals as banks validate security and governance in 2026.
- If Backbase prioritizes native agents, Kasisto's separate brand disappears by 2027.
What makes Kasisto unique
- June 23, 2026 Backbase bought Kasisto, embedding banking-grade agentic AI into Banking OS.
- Kasisto supports governed resolution across chat, messaging, and voice for regulated banks.
- Its 55-institution footprint across 16 countries gives banking-specific workflow and compliance depth.
Help us improve and share your feedback! Did you find this helpful?
Funding
Total Funding
$81.5M
Below
Industry Average
Funded Over
7 Rounds
Industry standards
Benefits
Medical: Comprehensive healthcare benefits for all employees and their dependents
Dental & Vision: Dental Insurance and Vision Care Coverage for all employees and their dependents
Life Insurance: Company-paid Life Insurance
401K: Access to a 401K provider
Time Off: Generous PTO policy, plus paid company holidays
Lifestyle: Stay healthy with nutritious snacks, drinks, and meals. Get to know your team better and enjoy fun company-sponsored events, lectures, wellness activities, and sports leagues.
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 6%2 year growth
↓ -2%Strategic acquisition brings banking-grade agentic AI with governance and regulatory controls built into the Backbase AI-native Banking OS.
Backbase has acquired Kasisto to integrate agentic AI capabilities into its Banking OS platform. The deal, announced Tuesday, brings Kasisto's team, AI platform and financial services intelligence under Backbase's umbrella. The Dutch company said most banks have deployed agentic AI in isolated pockets, leaving customer intent fragmented across channels. The acquisition aims to create a "United Frontline" operating model where customers, employees and AI agents work together with shared context and governance. Backbase CEO Jouk Pleiter said Kasisto brings proven agentic AI and financial services intelligence, positioning the company to lead banking's shift from conversation to resolution. The technology can assist bank employees with fraud investigations, customer onboarding and servicing requests by gathering information from multiple systems and applying established rules whilst maintaining appropriate oversight and delegation boundaries.
【NEWS RELEASE】 November 13, 2025 Sumitomo Mitsui Financial Group, Inc. kAIgentic Pte Ltd. SMFG Announces Execution of Agreement to Invest...
NEW YORK–(BUSINESS WIRE)–Kasisto, the creators of KAI, the leading conversational AI platform for the financial services industry, proudly announces the... Read More
NEW YORK--(BUSINESS WIRE)--First Financial Bank, the 5th Oldest National Bank in the United States, has experienced a 10% overall increase in new accounts opened since introducing its AI-powered digital assistant, Gabby, with the primary lift coming from new deposits and loans. Through a partnership with Kasisto, creator of KAI, the leading conversational AI platform for the financial services industry, First Financial Bank is tapping into AI to increase customer usage across banking products including CDs as well as mortgages, personal loans and vehicle loans. “Integrating Gabby into our First Financial team has been crucial to elevating the client experience,” said Brad Waldhoff, Chief Information Officer at First Financial Bank. “The positive response from our customers and team members alike has been encouraging and has allowed us to deepen our relationships by providing more information that can help our customers achieve financial wellness. The success we’ve experienced at this stage is a testament to the work the Kasisto team has provided, leveling-up our banking experience through their future-facing technology.”. First Financial Bank has over $4.8B in assets, 252,000 customers, and 70 branches
Kasisto is Hiring for 2 Jobs on Simplify!
Find jobs on Simplify and start your career today
About Kasisto
Industries
Enterprise Software
Fintech
AI & Machine Learning
Financial Services
Company Size
11-50
Company Stage
Series C
Total Funding
$81.5M
Headquarters
New York City, New York
Founded
2013
Kasisto is Hiring for 2 Jobs on Simplify!
Find jobs on Simplify and start your career today