NEW YORK--(BUSINESS WIRE)--First Financial Bank, the 5th Oldest National Bank in the United States, has experienced a 10% overall increase in new accounts opened since introducing its AI-powered digital assistant, Gabby, with the primary lift coming from new deposits and loans. Through a partnership with Kasisto, creator of KAI, the leading conversational AI platform for the financial services industry, First Financial Bank is tapping into AI to increase customer usage across banking products including CDs as well as mortgages, personal loans and vehicle loans. “Integrating Gabby into our First Financial team has been crucial to elevating the client experience,” said Brad Waldhoff, Chief Information Officer at First Financial Bank. “The positive response from our customers and team members alike has been encouraging and has allowed us to deepen our relationships by providing more information that can help our customers achieve financial wellness. The success we’ve experienced at this stage is a testament to the work the Kasisto team has provided, leveling-up our banking experience through their future-facing technology.”. First Financial Bank has over $4.8B in assets, 252,000 customers, and 70 branches

40% of interactions with First Financial Bank’s digital assistant Gabby occur outside regular contact center hours with 20% over the weekend.Digital banking customers who use Gabby are more highly engaged, logging in 46% more often on average compared to digital banking customers who do not use Gabby.NEW YORK, February 22, 2024--(BUSINESS WIRE)--First Financial Bank, the 5th Oldest National Bank in the United States, has experienced a 10% overall increase in new accounts opened since introducing its AI-powered digital assistant, Gabby, with the primary lift coming from new deposits and loans. Through a partnership with Kasisto, creator of KAI, the leading conversational AI platform for the financial services industry, First Financial Bank is tapping into AI to increase customer usage across banking products including CDs as well as mortgages, personal loans and vehicle loans."Integrating Gabby into our First Financial team has been crucial to elevating the client experience," said Brad Waldhoff, Chief Information Officer at First Financial Bank. "The positive response from our customers and team members alike has been encouraging and has allowed us to deepen our relationships by providing more information that can help our customers achieve financial wellness. The success we’ve experienced at this stage is a testament to the work the Kasisto team has provided, leveling-up our banking experience through their future-facing technology."First Financial Bank has over $4.8B in assets, 252,000 customers, and 70 branches. The bank launched its new KAI-powered intelligent digital assistant "Gabby" in May 2023 to provide customers with a frictionless experience between digital and employee-assisted channels. Through Kasisto's no-code AI platform, Gabby came pre-integrated on day one with LinkLive, the bank’s all-in-one communications platform

SAN FRANCISCO--(BUSINESS WIRE)--This week at the 2022 NCR Innovation Conference, LinkLive, a customer engagement platform (CEP) provider for security-focused and regulated U.S. industries, and Kasisto, creator of KAI, a digital experience platform for the financial services industry, announced a new integration which empowers financial institutions to provide personalized customer engagements across channels, devices and financial products. LinkLive, used by more than 600 banks and credit unions, offers digital customer service features that automate engagement while driving deep human connectivity. By partnering with KAI's industry-leading conversational AI and branded digital bankers, LinkLive offers innovation to modern financial institutions to create memorable customer experiences that engage financial customers and deliver a differentiated digital banking experience