https://www.prnewswire.co.uk/news-releases/calisen-adopts-kraken-to-modernise-field-operations-behind-smart-meter-roll-out-driving-britains-energy-transition-302826685.html. Calisen adopts Kraken to modernise field operations behind smart meter roll-out driving Britain's energy transition. * Kraken to optimise field operations behind GB's largest smart meter provider - Calisen * Enables smarter scheduling, fewer miles for engineers, and faster, more reliable service for customers * First of its kind partnership accelerates the roll-out of smart infrastructure underpinning the energy transition MANCHESTER, England and LONDON, July 16, 2026 /PRNewswire/ - Calisen, the largest owner and manager of smart meters in Great Britain, is partnering with Kraken to modernise its field operations and improve the delivery of smart meter services. The first of its kind partnership will see Calisen bring scheduling, dispatch and workforce management together using Kraken Field on the Kraken operating system to support delivery and maintenance of its meters - improving the capability of its 1,100-strong field force. With a Calisen engineer carrying out a home visit every six seconds, field operations need to be as intelligent as the infrastructure they support. Kraken's field operations product removes the need for time-consuming manual planning - intelligently matching engineers to jobs, optimising schedules and reducing unnecessary travel. By ensuring engineers arrive with the right skills and tools to complete a job, Kraken enables Calisen to complete more successful appointments with the same workforce, while delivering better, more reliable service, higher first-time fix rates, and fewer missed appointments for customers. Smart meters are one of the foundations of a more flexible energy system, but the rollout depends on thousands of field visits being planned and completed reliably. By modernising the operational layer behind those visits, Kraken and Calisen can help accelerate the deployment and maintenance of the infrastructure Britain needs for a cleaner, more flexible grid. Amir Orad, CEO of Kraken, said: "The energy transition depends on the deployment of smarter infrastructure at national scale - and to make the operations behind it just as intelligent. Calisen has built one of the UK's most important smart-metering platforms, and Kraken Field optimisation will help make every visit count: improving first-time success, reducing unnecessary miles and giving customers a faster, more reliable service." Catherine O'Kelly, CEO of Calisen, added: "Around three quarters of British homes now have smart meters. In this mature and more complex phase of the roll out, the remaining installations are in harder to reach homes, we are fixing non-communicating meters and performing upgrades. At the same time, consumers are rightly demanding this crucial bit of kit is functioning well as they look to install solar panels and batteries or switch to EVs. This new phase of the smart meter system is more technical, with tougher penalties for suppliers where things go wrong. It is therefore vital that we have the best systems in place to ensure our 1,100 field force is in the right place at the right time with the right equipment to improve customer service. Kraken offers the best way for us to secure this ambition." The partnership with Kraken is part of Calisen's broader technology transformation to ensure best in class service to its customers as they navigate the clean energy transition. The transformation is being delivered in carefully planned pilot phases by a dedicated internal team in partnership with market leaders like Kraken and with the support of 'early adopter' employees within the business. About Kraken Kraken is the most-loved and proven operating system for energy. Powered by Utility-Grade AI(R) and deep industry expertise, Teitimes help utilities transform their tech and operations so they can lead the energy transition. Kraken supports 90+ million accounts worldwide, from households and businesses to large industrial customers, enabling utilities to innovate faster, unlock revenue, make energy more affordable for customers, and create a smarter, more resilient grid. Trusted by leading energy companies like EDF Energy, E.ON Next, Octopus Energy, Origin, Plenitude, National Grid and Tokyo Gas, Kraken consistently delivers measurable results, including up to 40% greater efficiency and 3x improved customer satisfaction. Its operating system delivers better outcomes from generation, through distribution, to supply - unifying data, automation and AI that's designed and constantly optimized for utilities in one platform. With a constant stream of new software releases, its clients are equipped for the future. And with an unparalleled track record for speedy, seamless migrations, Teitimes is helping utilities around the world power the possible. Headquartered in London and New York, with regional centers in Paris, Tokyo and Melbourne, its mission is to make a big, green dent in the universe and improve one billion lives. https://kraken.tech/ About Calisen Calisen Group Holdings Limited ("Calisen") has been operating in the modernisation of metering systems for over a decade, originating in Manchester and Wigan in the UK. Calisen has grown substantially in this time and is now the leading owner and operator of essential energy infrastructure assets, with around 16m meters, including around 40% of all smart energy meters in UK homes. Calisen's purpose is to contribute to the transition of the country's energy and water systems from analogue to intelligent technology, making them more efficient, more resilient and giving people the power to connect to market innovations like flexible tariffs and home generation like solar. Calisen employs approximately 1,500 people from its offices in Manchester, Market Harborough, London, Wigan and Portsmouth. Calisen also announced the launch of its first international business in Germany in November 2025. For further information, please visit www.calisen.com

Schneider Electric announces partnership with Kraken. RUEIL-MALMAISON, France - Schneider Electric and Kraken announced a strategic partnership to accelerate global adoption of electricity demand flexibility. Schneider Electric and Kraken are partnering to deliver new solutions for Distribution System Operators (DSO) and utilities, providing new levels of capabilities to monitor the grid, forecast congestion, and shift demand in real time. By unlocking greater demand flexibility and improving the use of existing network capacity, these capabilities deliver faster connections for data centers and large industrial loads. This delays the need for expensive grid upgrades, helping lower overall system costs and avoid rising bills for consumers and industry, supporting growth and accelerating the energy transition. The partnership enables households and businesses to contribute to a more flexible and efficient electricity system. Optimizing electricity demand across EVs, home batteries, solar PV, industrial loads and utility-scale energy resources can reduce network congestion, balance the grid in real time and create value across the energy system. Analysts estimate the global value of demand-side flexibility across industrial and commercial sectors could be worth up to $1 trillion per year1. The need for flexibility is becoming increasingly urgent as electricity demand increases. Electricity demand from data centers alone reached around 415 TWh in 2024, and this figure is set to double by 2030. In addition, grids face severe congestion because DSOs often lack real-time network visibility. Traditional solutions rely on capital-intensive infrastructure upgrades with long lead times. This gridlock delays network connections, stalls growth and increases costs for everyone. This partnership offers a faster, smarter, and more resilient path forward. Schneider Electric provides real-time visibility of network constraints through its One Digital Grid Platform and EcoStruxure DERMS, together with efficient demand-side flexibility from its broader EcoStruxure(TM) ecosystem, for predictive optimization, energy intelligence, distributed control, and for flexible load management. Kraken complements this visibility by turning distributed energy resources into a single, coordinated system. The AI-powered platform connects EVs, home batteries and heat pumps, which provide visibility over the local, low-voltage network. Kraken orchestrates these devices alongside utility-scale storage, generation assets and industrial loads to shift consumption and balance the grid in real time. Amir Orad, CEO of Kraken, said: "For Kraken, it's clear: speed to flexibility means speed to power. AI is not just a driver of demand - it revolutionizes the capacity we can get out of the grid we already have. We are unlocking that capability at scale, to boost grid connections and power growth. Together with Schneider Electric, we're building a more resilient, more affordable and cleaner energy system - for consumers and for the planet." "Utilities and grid operators are under real pressure to maintain reliability, respond to shifting demand and make better decisions with better data, whilst working with aging infrastructure", says Frédéric Godemel, EVP of Energy Management at Schneider Electric. "Our aim is to create an interoperable energy system that works seamlessly. By combining Schneider Electric's platform approach with specialist partners like Kraken, we can help customers make the most of existing assets, reduce complexity, roll out new capabilities faster, unlock hidden capacity and see value sooner."

Kraken launches Autonomous Agents for utility customer service. June 12, 2026 Kraken is helping utilities automate complex customer journeys with AI agents built for energy-specific service and compliance requirements. Kraken has launched Autonomous Agents, a new suite of utility-specific AI agents developed in partnership with Sierra to help energy providers automate customer service and resolve complex customer journeys at scale. The solution combines Sierra's AI customer experience platform with Kraken's utility operating system, unified data model, and workflow engine. Designed specifically for the energy sector, Autonomous Agents enable utilities to design, test, and deploy AI-powered customer experiences using a no-code interface. The agents are built on Kraken's Utility-Grade AI and AI access layer, allowing them to access real-time account information, usage data, pricing details, and operational workflows while adhering to regulatory and compliance requirements. "We're excited to partner with Kraken - combining our platform with their industry expertise - to help utilities build better, more human experiences while also driving their revenue. Agent OS sets the standard for adaptability and transparency, enabling even regulated companies to go live in weeks with high CSAT and resolution rates," said Bret Taylor, Co-Founder, Sierra. According to Kraken, the technology has already been deployed at enterprise scale, going live within four weeks at a major energy utility and now supporting 1.3 million customer accounts. Bringing AI to utility customer service. Utilities are facing increasing pressure to improve customer experiences while managing growing operational complexity. Traditional IVR systems and generic conversational AI tools often struggle with utility-specific interactions that require deep domain expertise, access to live operational data, and compliance controls. Kraken said Autonomous Agents address these challenges by enabling AI agents to activate core business workflows in a structured and governed manner. The platform incorporates energy market logic, regulations, and operational rules that are continuously updated to ensure reliable customer interactions. "Energy is too important, too complex and too urgent for generic AI. That's why we're building specialised AI for utilities, combining Kraken's deep energy expertise, data models and AI-driven business engines with Sierra's leading technology," said Assaf Biderman, Chief AI Officer, Kraken. Scaling customer experience with AI. Built directly into Kraken's operating system, Autonomous Agents enable utilities to automate routine customer interactions while allowing human specialists to focus on cases that require additional judgment and expertise. The agents can access approved capabilities, request context, and trigger workflows across customer service operations. The launch forms part of Kraken's Open Kraken strategy, which aims to expand how utilities and partners build on its operating system. By embedding AI into utility workflows, the company seeks to help energy providers improve service quality, increase operational efficiency, and deliver more consistent customer experiences at scale. The launch reflects growing investment in industry-specific AI solutions that combine automation with domain expertise, enabling organisations to modernise customer service while maintaining trust, compliance, and reliability.