LivePerson

LivePerson

Real-time customer engagement via live chat

Overview

LivePerson provides a platform for businesses to engage with customers in real time across digital channels. It offers LiveEngage, a subscription-based suite that enables live chat, messaging, and AI-driven bots through websites, mobile apps, and social media. The product uses APIs and SDKs for mobile development, agent workspaces, and analytics, along with reporting tools to track performance. Besides the core platform, LivePerson adds services like custom integrations and consulting. The company differentiates itself by offering a multi-channel, real-time engagement solution with built-in tools for conversations, automation, and insights, rather than relying on a single channel or on-off messaging. Its goal is to help businesses improve customer service, increase engagement, and boost sales by making it easy for customers to start conversations and get quick answers.

About LivePerson

Simplify's Rating
Why LivePerson is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Consumer Software

Enterprise Software

AI & Machine Learning

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

1995

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Simplify's Take

What believers are saying

  • SoundHound closed the acquisition September 4, 2026, ending LivePerson’s standalone financing overhang.
  • LivePerson’s Q2 2026 revenue hit $52.5 million, with one billion monthly messages.
  • The combined company serves 25 Fortune 100s and targets $350 million to $400 million 2027 revenue.

What critics are saying

  • LivePerson revenue fell 12% in Q2 2026 from cancellations and downsells, crushing standalone growth.
  • Delaware and New York shareholder lawsuits attack the September 2025 debt exchange and 2026 merger disclosures.
  • If integration stalls, SoundHound absorbs a distressed customer base and LivePerson’s erosion becomes irreversible.

What makes LivePerson unique

  • LivePerson’s Conversational Cloud embeds messaging across banks, airlines, telecoms, and retail.
  • Its enterprise integrations and long-tenured contracts create sticky workflows inside Salesforce and ServiceNow.
  • SoundHound bought LivePerson on September 4, 2026 for omnichannel voice-plus-chat capability.

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Funding

Total Funding

$321.9M

Above

Industry Average

Funded Over

6 Rounds

Post IPO Debt funding comparison data is currently unavailable. We're working to provide this information soon!
Post IPO Debt Funding Comparison
Coming Soon

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Stock Price

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↓ -2%

2 year growth

↑ 0%
Timothy Sykes
Sep 14th, 2026
SoundHound AI stock in focus after LivePerson deal closes.

SoundHound AI stock in focus after LivePerson deal closes. TIM SYKES - UPDATED SEP. 14, 2026, 3:03 PM ET SoundHound AI Inc. stocks have been trading up by 3.68 percent amid heightened optimism around its AI voice technology growth prospects. Key takeaways. * SoundHound AI has closed its acquisition of LivePerson, merging LivePerson's enterprise messaging with SoundHound's voice and agentic AI into a single omnichannel conversational AI stack. * The combined SoundHound AI platform now serves 25 of the Fortune 100, holds over 750 patents, and is targeting more than $500M in future revenue from its existing customer base. * As part of the deal, SoundHound AI retired LivePerson's debt, taking on integration, execution, and reputational risks plus potential dilution from the stock-for-stock structure. * Former LivePerson founder and executive John Collins is now CFO of SoundHound AI, tasked with driving integration, tighter cost control, and a path to high-margin profitability. * LivePerson framed the merger as its path to avoid insolvency, highlighting that SoundHound AI is absorbing a distressed asset with both strategic upside and turnaround risk. Live Update At 15:02:43 EDT: On Monday, September 14, 2026 SoundHound AI Inc. stock [NASDAQ: SOUN] is trending up by 3.68%! Discover the key drivers behind this movement as well as its expert analysis in the detailed breakdown below. Quick financial overview. SOUN has been drifting lower over the past few weeks, trading from the low $7s in late August to around $6.49 on 2026/09/14. That's a steady bleed, not a crash, which tells traders sentiment is cautious but not broken. Intraday action shows SOUN grinding higher off a $6.21 pre-market area into the mid-$6.50s, a controlled uptrend with no wild spikes. Fundamentally, SoundHound AI is still a classic high-growth, high-loss story. Over the latest quarter, SOUN posted $61.9M in revenue but booked a net loss of about $42.8M. Profit margins are deep in the red, with EBIT margin around -66.6%, even though gross margin is a strong 75.7%. That means the core technology is high-margin, but operating costs remain heavy. On the balance sheet, SoundHound AI shows $202.8M in cash and a current ratio near 3.9, which gives the company breathing room to keep funding growth and the LivePerson integration. Debt is relatively light versus equity, but free cash flow of roughly -$36.9M signals ongoing cash burn. For active traders, SOUN is a story where the chart will react hard to any sign that revenue growth is catching up with those losses. Why traders are watching SoundHound AI now. The LivePerson deal just turned SoundHound AI into a much bigger conversational AI player almost overnight. SOUN is no longer just a pure-play voice assistant name. With LivePerson's enterprise messaging platform now in the mix, SoundHound AI is pitching a full omnichannel stack - voice, chat, and agentic AI tied together for large enterprises. That scale shift matters. Post-deal, SoundHound AI says it now serves 25 of the Fortune 100 and controls more than 750 patents. Management is talking about over $500M in future revenue from the existing combined customer base alone. For traders, that kind of embedded pipeline is exactly what can justify a rich price-to-sales multiple if execution lines up with the story. But this isn't a clean "blue-sky" acquisition. LivePerson itself called the sale its path to avoid insolvency. SOUN stepped in as the acquirer in an all-stock structure, retired LivePerson's debt, and took on the job of fixing a distressed asset. That means real integration, execution, and reputational risk on top of dilution for existing SOUN holders. To manage that, SoundHound AI named LivePerson founder and former CFO/COO/interim CEO John Collins as CFO of the combined company. Traders should read that as a bet on deep operational knowledge to drive cost cuts and synergies. If Collins can prove margin progress and stable enterprise growth, sentiment around SOUN can flip fast. Add in a recent Form 3 showing a new insider or significant holder, and you have the usual post-merger reshuffling that often fuels sharper trading moves. Conclusion. SOUN is at one of those inflection points traders love to study. On one hand, SoundHound AI just stitched together voice, messaging, and agentic AI, wiped out LivePerson's debt, and walked away with Fortune 100 reach plus a $500M-plus revenue target from current customers. On the other hand, the company still runs heavy losses, absorbs a distressed asset, and faces the grind of integration with shareholder dilution already baked in. The recent price action around $6-$7 shows the market is still weighing those forces. There's no parabolic breakout yet, but there's also no panic dump. That usually means traders are waiting for the next catalyst - integration updates, cost-cutting progress from new CFO John Collins, or clearer revenue guidance from the combined SoundHound AI platform. For active traders, the play here is to track how SOUN trades around news rather than blindly believing the story. As Tim Sykes likes to say, "Trade the price action, not the hype." As millionaire penny stock trader and teacher Tim Sykes, says, "Cut losses quickly, let profits ride, and don't overtrade.". That mindset fits SoundHound AI perfectly right now. Study the chart, respect support and resistance, and remember this is educational and research content only - not a signal to buy or sell SOUN. This is stock news, not investment advice. Timothy Sykes News delivers real-time stock market news focused on key catalysts driving short-term price movements. Its content is tailored for active traders and investors seeking to capitalize on rapid price fluctuations, particularly in volatile sectors like penny stocks. Readers come to Millionaire Media, LLC. for detailed coverage on earnings reports, mergers, FDA approvals, new contracts, and unusual trading volumes that can trigger significant short-term price action. Some users utilize its news to explain sudden stock movements, while others rely on it for diligent research into potential investment opportunities. Dive deeper into the world of trading with Timothy Sykes, renowned for his expertise in penny stocks. Explore his top picks and discover the strategies that have propelled him to success with these articles: Once you've got some stocks on watch, elevate your trading game with StocksToTrade the ultimate platform for traders. With specialized tools for swing and day trading, StocksToTrade will guide you through the market's twists and turns. Dig into StocksToTrade's watchlists here: Why your indicators always fire after the move. RSI. MACD. Bollinger Bands. Moving averages. Every retail trader uses the same recycled tools, which means by the time the buy signal triggers, the big move is already over. The fatal flaw isn't you, it's the indicators. They're built to confirm a move, not predict one. I spent 20 years hunting explosive micro-cap stocks and eventually coded the exact 3 signals I look for into 18 lines of free script: a tight float, a volume spike before price moves, and a confirmed breakout. When all 3 converge, it flashes SUPERNOVA before the move, not after. This is the same setup that flagged a stock at $1.50 a week before it hit $98.40. My own track record behind it is nearly $8 million in audited profits, with a 74% win rate, meaning close to 1 in 4 of these trades still lose. I show those too. How much has this post helped you? (0 votes, average: 0 out of 5)

Claret Capital Partners
Aug 18th, 2026
EdgeTier raises funding from Claret Capital Partners for agentic AI customer service platform

Claret Capital Partners has invested in EdgeTier, a Dublin-based AI-powered customer service intelligence platform, through its Fund IV. Founded in 2017, EdgeTier employs over 70 people and serves more than 50 enterprise clients across Europe and the US, including TUI, Abercrombie & Fitch, Ryanair and Wolt. EdgeTier's platform analyses customer conversational data in real time, providing insights into emerging issues and agent performance trends. The agentic AI-powered system integrates with major customer support platforms such as Salesforce, Zendesk, Genesys, NICE, Intercom and LivePerson. CEO Shane Lynn said the investment will help EdgeTier scale its platform and expand globally. EdgeTier's existing investors include Smedvig, ACT Ventures and Episode 1.

Yahoo Finance
May 24th, 2026
SoundHound AI's $100M LivePerson acquisition aims to double revenue by 2027

SoundHound AI reported first-quarter 2026 revenue of $44.2 million, up 52%, but shares fell as the company didn't raise its full-year outlook. The AI voice company is acquiring LivePerson in an all-stock deal valued at $43 million, sparking investor concern. The acquisition aims to combine SoundHound's voice technology with LivePerson's message-based solutions, creating comprehensive AI agent offerings. LivePerson is expected to contribute $100 million to SoundHound's 2027 revenue, which the company projects will reach between $350 million and $400 million. However, investors are wary of LivePerson's performance, with its stock price having dropped nearly 100% over the past five years. The deal is expected to close in the second quarter.

Yahoo Finance
May 7th, 2026
SoundHound AI Q1 revenue jumps 88% as it acquires LivePerson for enterprise AI push

SoundHound AI reported first-quarter revenue growth exceeding 50%, with its automotive and IoT AI business up 88% year-over-year excluding acquisitions. The company announced a definitive agreement to acquire LivePerson, a conversational AI platform serving hundreds of enterprise customers. The combined entity will work with enterprise clients across more than 30 countries, including 12 of the top 15 global banks, four of the top five global airlines and automakers, and 25 Fortune 100 companies. CEO Keyvan Mohajer said the deal marks the company's fifth strategic acquisition as it builds a full-service enterprise AI business. The LivePerson acquisition is expected to close in the second half of the year, adding over 120 years of combined customer relationships and data from tens of billions of real-world interactions.

Yahoo Finance
Apr 24th, 2026
SoundHound AI to acquire LivePerson for $250M, Wedbush holds $12 target

SoundHound AI has announced a definitive agreement to acquire LivePerson in an all-stock deal valuing the target's equity at approximately $43 million, a 22% premium to LivePerson's 30-day volume-weighted average price. The total enterprise value is approximately $250 million, including LivePerson's debt, which SoundHound plans to retire. Wedbush maintained its Outperform rating and $12 price target on SoundHound shares following the announcement. The firm highlighted the strategic value of combining SoundHound's voice AI with LivePerson's digital messaging platform, which processes one billion customer messages monthly. The combined company projects $350 million to $400 million in revenue for 2027, with a long-term opportunity of $500 million from the existing customer base. SoundHound shares rose nearly 5% to around $8 on the announcement day. The deal is expected to close in the second half of 2026.

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