Loop Returns

Loop Returns

Return management platform for e-commerce businesses

About Loop Returns

Simplify's Rating
Why Loop Returns is rated
B-
Rated C on Competitive Edge
Rated B on Growth Potential
Rated B on Rating Differentiation

Industries

Consulting

Consumer Goods

Company Size

201-500

Company Stage

Series B

Total Funding

$122M

Headquarters

Columbus, Ohio

Founded

2017

Overview

Loop Returns provides a return management platform that simplifies the return process for e-commerce businesses and their customers. The platform allows brands to manage returns efficiently, which helps them focus on their core operations and growth. By streamlining the return process, Loop Returns enhances customer satisfaction and positively impacts the financial performance of its clients. The company partners with various brands, including fashion, footwear, and jewelry companies, to offer its services. Loop Returns generates revenue by helping these brands reduce their refund rates and increase upsells and exchanges. For example, clients like Aviator Nation and Bstore have seen significant improvements in their refund rates and customer satisfaction scores. The main goal of Loop Returns is to be a valuable partner for e-commerce businesses, ensuring that the return process is stress-free while contributing to their overall financial health.

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Simplify's Take

What believers are saying

  • Poshmark partnership creates new revenue streams by reselling non-returnable items.
  • Acquisition of Wonderment enhances Loop's commerce operations and growth potential.
  • Increasing return rates present opportunities to reinforce customer loyalty and optimize operations.

What critics are saying

  • Rising returns fraud may lead to stricter return policies, affecting Loop's operations.
  • Integration challenges from Wonderment acquisition could disrupt service if not managed well.
  • Saturation in the resale market may impact the success of the Poshmark partnership.

What makes Loop Returns unique

  • Loop Returns offers seamless integration with Shopify for automated return processing.
  • The platform supports diverse e-commerce clients, from fashion to jewelry brands.
  • Partnership with Poshmark allows reselling of non-returnable items, enhancing sustainability.

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Funding

Total Funding

$122M

Above

Industry Average

Funded Over

3 Rounds

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.
Series B Funding Comparison
Above Average

Industry standards

$35M
$45M
Linktree
$50M
Loop Returns
$65M
Substack
$100M
ClickUp

Benefits

Flexible Work Hours

Remote Work Options

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

-6%

1 year growth

1%

2 year growth

-1%
PYMNTS
Jan 10th, 2025
Amazon To Shut Down ‘Prime Try Before You Buy’ Service

Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10), saying Amazon launched the service in 2017, allowing Prime members to order clothing, try it on and decide whether to keep it before being charged for it. CNBC reported Friday that the move is the latest example of Amazon’s efforts to reduce costs across the company

PYMNTS
Jan 8th, 2025
Poshmark Partners With Loop To Resell Non-Returnable Items

Online fashion resale market Poshmark launched a partnership with returns-focused commerce platform Loop.According to a Wednesday (Jan. 8) press release, the collaboration is designed to offer an alternative to what the companies said is a common customer pain point: missing a return window or trying to return a final sale item.“At Poshmark, we believe shopping and selling should be simple, social and sustainable,” Poshmark Chief Marketing Officer Steven Tristan Young said in the release. “After observing an increase in Poshmark listings mentioning missing the return window, we saw an opportunity to create a sustainable solution. Partnering with a market leader like Loop allows us to offer resale as an alternative, creating a more convenient experience for both buyers and sellers, putting money back in their wallets, and keeping more items in circulation.”Open to shoppers across Loop’s merchant network, the partnership — a first for Loop merchants — offers consumers a way to resell non-returnable items on Poshmark. It allows consumers to sell unwanted items, gives merchants a revenue stream, and aligns with the fashion industry’s push to “reduce waste and promote sustainability,” the release said.The tie-up comes amid a surge in retail returns. One estimate showed a 28% increase in return rates between the 2023 and 2024 holiday shopping seasons.Returns have become a fixture of the January retail landscape, to the point that analysts have nicknamed the month “Returnuary” as consumers begin to realize “that the reality of returns as a function of commerce is more of a feature of the landscape than it is a bug.”Last year, returns made up $743 billion, or 14.5%, of the $5.13 trillion of reported retail sales, versus 8.8% in 2012, an increase of 60%.“For savvy eCommerce players, returns can ultimately represent an opportunity to reinforce customer loyalty, optimize operations and innovate for the future,” PYMNTS wrote

PR Newswire
Jan 8th, 2025
Poshmark Announces Partnership With Loop To Transform Missed Returns Into Resale Opportunities

The leading fashion resale marketplace empowers consumers to turn non-returnable items into cash, doubling down on commitment to sustainability amid stricter return policiesREDWOOD CITY, Calif. and COLUMBUS, Ohio, Jan. 8, 2025 /PRNewswire/ -- Poshmark, a leading fashion resale marketplace powered by a vibrant community, together with Loop, the leading commerce operations platform for Shopify brands, today announced a first-of-its-kind partnership that addresses a common consumer pain point — missing a return window or attempting to return a final sale item — by offering a sustainable and financially rewarding alternative to recoup expenses. Available to the millions of U.S. shoppers across Loop's network of merchants, this partnership creates a path for consumers to quickly and easily resell non-returnable items on Poshmark, transforming a negative returns experience into a positive one while in turn creating new revenue streams for the merchants. This innovative resale integration is a first for Loop's merchants, marking a significant step forward in the fashion industry's efforts to reduce waste and promote sustainability.Retailers are grappling with the rising costs and environmental impact of returns, where many have tightened their return policies to mitigate these costs

PYMNTS
Jan 6th, 2025
Retailers Turn To Digital Tools To Manage Post-Holiday Return Surge

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. In fact, new data shows a 28% hike in returns over last year and consumers have already returned $122 billion in merchandise. In an interview with PYMNTS, Bravo said to maintain customer satisfaction while controlling costs, businesses are turning to digital tools and strategic policies to manage returns more efficiently

Business Wire
Dec 11th, 2024
Loop Acquires Wonderment to Expand Industry-Leading Platform for Returns and Commerce Operations

Loop acquires Wonderment to unify commerce operations touchpoints, eliminate friction, and drive growth for e-commerce brands.

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