Loop Returns provides a return management platform that simplifies the return process for e-commerce businesses and their customers. The platform allows brands to manage returns efficiently, which helps them focus on their core operations and growth. By streamlining the return process, Loop Returns enhances customer satisfaction and positively impacts the financial performance of its clients. The company partners with various brands, including fashion, footwear, and jewelry companies, to offer its services. Loop Returns generates revenue by helping these brands reduce their refund rates and increase upsells and exchanges. For example, clients like Aviator Nation and Bstore have seen significant improvements in their refund rates and customer satisfaction scores. The goal of Loop Returns is to be a valuable partner for e-commerce businesses, ensuring that the return process is stress-free while contributing to their overall financial health.

FirstMark Capital

FirstMark

Lerer Hippeau

Shopify

Renegade Partners

Ridge Ventures

Charles River Ventures

Peterson Ventures

Consulting

Consumer Goods

Loop Returns

Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10), saying Amazon launched the service in 2017, allowing Prime members to order clothing, try it on and decide whether to keep it before being charged for it. CNBC reported Friday that the move is the latest example of Amazon’s efforts to reduce costs across the company

Amazon To Shut Down ‘Prime Try Before You Buy’ Service

Online fashion resale market Poshmark launched a partnership with returns-focused commerce platform Loop.According to a Wednesday (Jan. 8) press release, the collaboration is designed to offer an alternative to what the companies said is a common customer pain point: missing a return window or trying to return a final sale item.“At Poshmark, we believe shopping and selling should be simple, social and sustainable,” Poshmark Chief Marketing Officer Steven Tristan Young said in the release. “After observing an increase in Poshmark listings mentioning missing the return window, we saw an opportunity to create a sustainable solution. Partnering with a market leader like Loop allows us to offer resale as an alternative, creating a more convenient experience for both buyers and sellers, putting money back in their wallets, and keeping more items in circulation.”Open to shoppers across Loop’s merchant network, the partnership — a first for Loop merchants — offers consumers a way to resell non-returnable items on Poshmark. It allows consumers to sell unwanted items, gives merchants a revenue stream, and aligns with the fashion industry’s push to “reduce waste and promote sustainability,” the release said.The tie-up comes amid a surge in retail returns. One estimate showed a 28% increase in return rates between the 2023 and 2024 holiday shopping seasons.Returns have become a fixture of the January retail landscape, to the point that analysts have nicknamed the month “Returnuary” as consumers begin to realize “that the reality of returns as a function of commerce is more of a feature of the landscape than it is a bug.”Last year, returns made up $743 billion, or 14.5%, of the $5.13 trillion of reported retail sales, versus 8.8% in 2012, an increase of 60%.“For savvy eCommerce players, returns can ultimately represent an opportunity to reinforce customer loyalty, optimize operations and innovate for the future,” PYMNTS wrote

Poshmark Partners With Loop To Resell Non-Returnable Items

The leading fashion resale marketplace empowers consumers to turn non-returnable items into cash, doubling down on commitment to sustainability amid stricter return policiesREDWOOD CITY, Calif. and COLUMBUS, Ohio, Jan. 8, 2025 /PRNewswire/ -- Poshmark, a leading fashion resale marketplace powered by a vibrant community, together with Loop, the leading commerce operations platform for Shopify brands, today announced a first-of-its-kind partnership that addresses a common consumer pain point — missing a return window or attempting to return a final sale item — by offering a sustainable and financially rewarding alternative to recoup expenses. Available to the millions of U.S. shoppers across Loop's network of merchants, this partnership creates a path for consumers to quickly and easily resell non-returnable items on Poshmark, transforming a negative returns experience into a positive one while in turn creating new revenue streams for the merchants. This innovative resale integration is a first for Loop's merchants, marking a significant step forward in the fashion industry's efforts to reduce waste and promote sustainability.Retailers are grappling with the rising costs and environmental impact of returns, where many have tightened their return policies to mitigate these costs

Poshmark Announces Partnership With Loop To Transform Missed Returns Into Resale Opportunities

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. In fact, new data shows a 28% hike in returns over last year and consumers have already returned $122 billion in merchandise. In an interview with PYMNTS, Bravo said to maintain customer satisfaction while controlling costs, businesses are turning to digital tools and strategic policies to manage returns more efficiently

Retailers Turn To Digital Tools To Manage Post-Holiday Return Surge

Loop acquires Wonderment to unify commerce operations touchpoints, eliminate friction, and drive growth for e-commerce brands.

Loop Acquires Wonderment to Expand Industry-Leading Platform for Returns and Commerce Operations

Two Chinese nationals have been jailed for tricking Apple into replacing counterfeit iPhones with authentic ones. Haotian Sun and Pengfei Xue, both Chinese citizens living in Maryland, had been convicted last year in a scam in which they — along with the co-conspirators — submitted fake iPhones to Apple for repair in hopes of getting genuine phones in return, the U.S. Department of Justice (DOJ) said last week. “As part of the scheme, Sun and Xue would receive shipments of inauthentic iPhones from Hong Kong at UPS mailboxes throughout the Washington, D.C., metropolitan area,” the DOJ said in a news release. “They then submitted the fake iPhones, with spoofed serial numbers or IMEI [international mobile equipment identity] numbers, to Apple retail stores, including an Apple Store in Washington, and other authorized Apple service providers.”

Scammers Duped Apple Into Replacing $2.5 Million Worth Of Iphones

SEKO Logistics partners with Loop Returns to enhance international ecommerce returns.

SEKO Logistics Partners with Loop Returns to Enhance International Ecommerce Returns

Returns fraud and policy abuse have surged to unprecedented levels, with U.S. merchants losing an estimated $101 billion in 2023 due to these issues. In an interview with PYMNTS, Hannah Bravo, CEO of Loop, offers a detailed analysis of these growing challenges and how businesses can effectively address them. Loop Returns, a returns and reverse logistics platform, works with clients such as Vitality, Jaxxon, DailySale, Tortuga and Monos. An Increasing Problem

Businesses Can Navigate Returns Fraud Without Alienating Consumers, Loop Ceo Says

Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The integration allows Loop users to use ReBound’s global logistics offering, which includes return shipments, advanced local processing and consolidation. “Our new integration with Loop provides a huge advantage for retailers, especially as Loop is natively embedded in Shopify and brands are increasingly choosing Shopify for their ecommerce,” Jelle Schoenmaker, ReBound managing director, said in a news release

Loop And Rebound Team For Simplified Retail Returns

As retailers grapple with the trillion-dollar returns problem, more merchants are beginning to penalize consumers for sending back items.Take Boozt, a Nordic digital department store operating across Europe. The company shared in a press release Tuesday (June 25) that it has banned 60,000 customers who returned “an excessive number” of items. The company shared that it aims to crack down on “serial returners.”“Now, approximately 60,000 customers out of a total of 3.5 million active customers are blocked,” Boozt Chief Financial Officer Sandra Gadd said, per the release. “The behavior has not stopped, but we have learned to identify this type of customer.”In the fall, online fashion retailer Asos announced its own plans to address these so-called serial returners, with CEO José Antonio Ramos Calamonte arguing for a distinction between “good returns and bad returns.” Earlier this year, The Cut reported that the company had commenced lifetime bans for over-returning.These moves come as retailers aim to balance consumers’ demand for free and easy returns with the cost of handling these returns.“There is no such thing as a free return,” David Sobie, then vice president (now CEO) of PayPal’s Happy Returns service, told PYMNTS in an interview last year. “It’s just a question of who’s subsidizing the transaction. Free return for a shopper means the merchant’s paying

Retailers Crack Down On ‘Serial Returners’

Return management platform for e-commerce businesses

Loop Returns

Return management platform for e-commerce businesses

Loop Returns

Return management platform for e-commerce businesses

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