Loop Returns

Loop Returns

Return management platform for e-commerce businesses

About

Loop Returns provides a return management platform that simplifies the return process for e-commerce businesses and their customers. The platform allows brands to manage returns efficiently, which helps them focus on their core operations and growth. By streamlining the return process, Loop Returns enhances customer satisfaction and positively impacts the financial performance of its clients. The company partners with various brands, including fashion, footwear, and jewelry companies, to offer its services. Loop Returns has proven its effectiveness by helping partners reduce refund rates, increase upsells, and retain revenue on returns. For example, Aviator Nation reduced its refund rate by 11%, while Studs retained additional revenue on over 20% of their returns. The goal of Loop Returns is to be a valuable partner for e-commerce businesses, improving their return management and overall financial health.

Company Stage

Series B

Employees

201-500

Industries

Consulting, Consumer Goods

Total Funding

$122M

Headquarters

Columbus, Ohio

Founded

2017


Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with SEKO Logistics boosts international e-commerce return capabilities.
  • Expansion to Salesforce Commerce Cloud broadens Loop's market beyond Shopify.
  • FIGS partnership aligns with sustainability trends, enhancing brand loyalty.

What critics are saying

  • Rising returns fraud could increase operational costs and stricter policies.
  • Competition from UPS's acquisition of Happy Returns may impact market share.
  • Integration challenges with ReBound could affect service delivery and satisfaction.

What makes Loop Returns unique

  • Loop Returns offers seamless integration with Shopify for automated return processing.
  • The platform supports diverse e-commerce clients, from fashion to jewelry brands.
  • Loop's acquisition of Wonderment enhances its commerce operations and reduces friction.

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Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-7%

2 year growth

28%

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