Lorikeet, an AI concierge platform for regulated businesses, has appointed Jerry Brooner as chief revenue officer. Brooner will oversee sales, marketing, engineering, and partnerships as the company expands into fintech, healthcare, and insurance sectors. Brooner brings over 20 years of enterprise experience. He previously built Dropbox's strategic enterprise business in North America from two people to over 250 employees and approximately $175 million in revenue. He also served as CRO at Scout RFP through its Workday acquisition and held leadership roles at Enable and SAP. Lorikeet's platform helps companies in high-stakes industries resolve complex customer support cases whilst maintaining regulatory compliance. The Sydney-based company, co-founded by CEO Steve Hind and Jamie Hall, operates teams across Australia, the US, and the UK.

Lorikeet has launched Coach, an AI tool that evaluates customer support conversations, diagnoses performance issues and implements fixes. The San Francisco-based company announced the product helps CX teams understand metric changes and automatically address problems. Coach reviews every ticket handled by humans or AI, identifies performance trends and proposes solutions. Teams can ask questions in natural language through Slack, ChatGPT or Claude interfaces. The system evaluates conversations against quality standards, generates test scenarios and can deploy fixes with one click for Lorikeet customers. HotDoc, a telehealth platform with over 13 million patients, has deployed Coach for automated quality assurance and topic analysis. Lorikeet offers resolution-based pricing and will refund charges for AI-handled tickets that fail Coach's quality review. Coach is available to all Lorikeet customers globally and as a standalone product for any customer support solution.