Lumeris has launched a symptom-checking capability within Tom, its AI-powered Primary Care as a Service platform, to support high-risk patients between primary care appointments. The feature enables patients with chronic conditions to report symptoms and ask health-related questions through conversational interactions. Powered by Google's CX Agent Studio and Gemini, the capability generates structured summaries with prioritisation guidance to help care teams assess patient needs and determine appropriate interventions. The system aims to prevent delayed care or unnecessary visits to higher-acuity settings. The feature is currently being used by a Medicare Advantage plan serving high-risk members, with broader availability planned later this year. It complements recent Tom platform additions including conversational analytics and real-time voice interactions. Founded in 2010, St. Louis-based Lumeris employs over 1,200 healthcare specialists.

Lumeris has introduced native audio capabilities for Tom, its AI-powered Primary Care as a Service platform, enabling real-time speech-to-speech interactions with patients. Built using Gemini's native audio technology, the functionality aims to create more natural patient conversations with reduced latency and improved accuracy. The upgrade addresses America's primary care shortage, where nearly 100 million adults lack access and a shortage of 90,000 physicians is projected within the decade. Native audio allows patients to engage through voice with improved turn-taking, noise handling, and planned multilingual support. The technology is integrated across Tom's communication channels, including phone and mobile applications, supporting continuous AI-enabled primary care whilst keeping care teams in control. Lumeris, founded in 2010, employs over 1,200 staff across engineering, clinical and healthcare specialties.

Lumeris has launched Ask Tom, an AI-powered analytics capability that gives health system leaders conversational access to enterprise data through its Tom Primary Care as a Service platform. The tool allows users to query complex healthcare data in plain English and receive instant answers, visualisations and recommendations. Ask Tom aggregates data from clinical, claims, pharmacy and social determinants sources to create a comprehensive view of patients and populations. The platform features agentic capabilities that continuously monitor enterprise data, detect anomalies and surface improvement opportunities. The launch addresses mounting pressure in US primary care, where nearly 100 million adults lack access and a shortage of 90,000 physicians is projected over the next decade. Ask Tom is currently available in limited preview, with broader availability planned for 2026.