Veronica Choe, who served as chief of staff at Massachusetts Bay Transportation Authority (MBTA) until January, led efforts to transform the agency's organisational culture through practical innovation. She recently left to become CEO of Virginia Railway Express. At the MBTA, Choe launched the Innovation Hub in 2023 to promote internal improvements and faster project delivery. The initiative aims to modernise infrastructure dating back to 1897 whilst meeting contemporary expectations within public budget constraints. Since spring 2024, scheduled weekday trips on the Red, Orange and Blue Lines have increased through extensive track repairs and new operating procedures. Working alongside Choe, senior director of service planning Melissa Dullea manages bus route planning and scheduling, whilst senior director of rider tools Anuradha Subramanian oversees the agency's digital ecosystem, including real-time transit information.

MBTA wraps up 2025 with strong improvements across the system. Boston's Massachusetts Bay Transportation Authority (MBTA) reflected on 2025 improvements across the system, from more frequent service to accessibility upgrades, to safety progress, and new innovative technology, as the agency heads into 2026 with continued momentum in its charge to deliver a quality public transit experience for the general riding public. Under the leadership of the Healey-Driscoll Administration and Interim MassDOT Secretary/MBTA GM Phillip Eng, the MBTA said it has accelerated critical investments to rebuild aging infrastructure, modernize system operations, expand service, strengthen the workforce, attract talented professionals, and serve the communities that rely on the MBTA daily across the Commonwealth. "With the support of the Legislature, partners across all levels of government, public transit advocates, community leaders, and most of all, the riding public, we are committed to continuous improvement, delivering meaningful projects and service most cost-effectively and efficiently," said Eng. "I'm honored to work side by side with our dedicated workforce of over 8,000 employees and our industry partners as we head into 2026 and beyond." Key 2025 highlights. * Major Commuter Rail Service Expansions to Southeastern Massachusetts: Passenger service on SCR began on March 24, 2025. The over $1 billion project brought passenger service to the communities of Taunton, Freetown, New Bedford, Middleboro, and Fall River for the first time in 65 years on the Fall River/New Bedford Commuter Rail Line. * Resetting High Speeds on the Red and Orange lines: Red Line Braintree Branch speeds were restored to 50 MPH for the first time in 20 years in March 2025, following the unprecedented work of the MBTA's Maintenance of Way Department. Orange Line trains began traveling at their maximum speed of 55 MPH (up from 40 MPH) between Oak Grove and Assembly Station for the first time in August 2025, following the restoration of track in this area. * Permanent Later Subway and Bus Service: All subway lines and eight frequent bus routes now offer extended service on Fridays and Saturdays, with five of the MBTA's most frequent bus routes with the highest number of later riders offering extended service every day of the week. Trip end times for these lines and routes are about one hour later compared to past service end times. * Enhancing Fare Collection with Fare Checks: In September, Fare Engagement Representatives began issuing formal warnings and citations to riders who failed to tap at a fare gate or farebox at downtown stations and on board vehicles. Fare Engagement Representatives expanded to more stations this winter, focusing on those with high ridership and transfer points. * Improving Safety with Green Line Train Protection System (GLTPS) Installation: Last June 2025, the MBTA awarded the GLTPS contract to Piper Networks following their successful completion of "demonstration phase testing." Since then and throughout 2025, crews have been installing GLTPS equipment along Green Line tracks, with Phase 1 of the project on track to be operational in summer 2026. * Rebuilding the Workforce: Since the beginning of the Healey-Driscoll Administration, the MBTA has expanded its workforce, hiring over 1,900 employees; it now stands at over 8,200. Thanks to the Administration and the Legislature, the MBTA will continue to upgrade its workforce to deliver even safer, more robust service. * Critical Accessibility Milestones: After 19 years of steady improvements to the accessibility of its system, the MBTA has fulfilled a substantial amount of its obligations under the 2006 Joanne Daniels-Finegold, et al. v. Massachusetts Bay Transportation Authority Settlement Agreement. As a result, in December 2025, the court-appointed independent monitor, Judge Patrick King, concluded his oversight role. * Expanding Access to Income-Eligible Reduced Fares: Since its launch in September 2024, the income-eligible reduced fare program has made MBTA travel more affordable for over 38,000 riders. About 70% of riders have enrolled through an automated verification process that takes under five minutes to complete, thanks to partnerships with the Registry of Motor Vehicles and the Executive Office of Health and Human Services. This streamlined approach has enabled rapid program growth and lays the groundwork for similar improvements to other reduced-fare programs in the near future. * Industry Recognition: The MBTA welcomed the American Public Transportation Association's (APTA) annual TRANSform Conference to Boston in September 2025. APTA TRANSform is the flagship event for public transportation professionals to engage in workshops, attend technical tours, and exchange best practices. Its team of enterprising editors brings years of experience covering the fleet industry. Metro Magazine offer a deep understanding of trends and the ever-evolving landscapes Metro Magazine cover in fleet, trucking, and transportation.

MBTA achieves major milestone with the historic Daniels-Finegold settlement. Posted on December 10, 2025. The Massachusetts Bay Transportation Authority (MBTA), disability advocates, and original plaintiffs of a landmark accessibility lawsuit came together December 10, 2025, to celebrate a historic milestone in the ongoing effort to make public transit accessible to all. After 19 years of steady improvements to the accessibility of its system, the MBTA has fulfilled a substantial amount of its obligations under the 2006 Joanne Daniels-Finegold, et al. v. Massachusetts Bay Transportation Authority Settlement Agreement. As a result, court-appointed independent monitor Judge Patrick King will conclude his oversight role. In honor of this milestone, and to demonstrate its ongoing commitment to advancing accessibility system-wide, the MBTA has worked with the original named plaintiffs, the Boston Center for Independent Living (BCIL), and Greater Boston Legal Services (GBLS) to enter into the Next Generation Accessibility Agreement with BCIL, which includes numerous commitments related to delivering best-in-class accessible service for all riders. This agreement also shifts oversight responsibility from a court-appointed monitor to the Riders' Transportation Access Group (RTAG). RTAG is the MBTA's citizen-led advisory committee on accessibility matters, and the organizations will work together to make more progress across the entire MBTA network. Anyone is welcome to become a member of the group. "Since my very initial days at the MBTA, it was evident that the plaintiffs in the Daniels-Finegold landmark lawsuit were now partners. Their long-term commitment of working with us to improve and advance accessibility was not about the case but rather ensuring that all who wanted and needed to use mass transportation had the same access as everyone else - something that we at the T value equally. That is why this settlement agreement is not only a major milestone but so meaningful for myself and the MBTA leadership as we share that goal. While nationally, the MBTA is one of the most accessible legacy systems in the United States today, we also know we have much more to do," said Interim Secretary and MBTA General Manager Phillip Eng. "I value the dedication shown by each of the plaintiffs - in particular, Joanne Daniels-Finegold, Myrnairis Cepeda, Reginald Clark, Thomas Gilbert, Andrew Forman - along with, BCIL led by Bill Henning, Taramattie Doucette and the entire team at GBLS, and Independent Monitor Judge King. I offer my sincerest gratitude for their decades of open communication and partnership as we strived to address accessibility at the MBTA. In addition, I would like to thank Christine Daniels, a community advocate, for her help on this important work. I am so proud of System-Wide Accessibility Assistant General Manager Laura Brelsford and her entire team's efforts that led the progress we see today. We remain committed to ensuring one day, each and every individual can use the MBTA with safety, dignity, and confidence as we work with RTAG who has now assumed oversight responsibilities." "The story of the Daniels-Finegold lawsuit and settlement is one that should be shared far and wide," said Assistant General Manager of System-Wide Accessibility, Laura Brelsford. "Two decades ago, a small group of disabled riders, with help from a dedicated legal services organization, spoke up after experiencing years of inaccessible service. And when no one would listen, they kept fighting - ultimately securing what has been recognized as the most comprehensive accessibility-related settlement agreement in public transportation. What's even more impressive, is that, once the settlement was signed, they shifted quickly from litigants to partners and have consistently and constructively guided us into becoming one of the most accessible systems in the country today. It has been a privilege to work alongside them and be part of this story." "For more than 20 years, the named plaintiffs, Greater Boston Legal Services (GBLS) and the community have worked with the MBTA to make accessibility improvements that benefit all riders. I'm glad that RTAG will now have the resources and a strong platform to take our legacy into the future," said Joanne Daniels-Finegold. "It marks a huge step towards ensuring equal rights for riders of all abilities," said Myrnairis (Mic) Cepeda. "I'm glad we were able to bring the right people at the MBTA together with the community to solve the access problems. Now, it's up to the community to keep the work going with RTAG," said Reginald Clark. "It means we have come a really long way compared to 20 years ago. It's far better than it was. We have made a real difference, not just for the MBTA, but worldwide. The MBTA has become a benchmark standard for accessibility," said Thomas Gilbert. "Thanks to the leadership and foundational work of Greater Boston Legal Services and the plaintiffs, and with the strong team we have assembled - including System-Wide Accessibility, the Boston Center for Independent Living, and the Riders Transportation Access Group - I am confident that we will continue to advance accessibility at the MBTA. Although the transition presents significant challenges, our productive working relationship with the MBTA gives me confidence that full accessibility will ultimately be achieved," said Andrew Forman. "Today, I am very pleased to see the MBTA's transformation from a decrepit system to one that is finally accessible, dependable, and built for all riders," said Gene Smith. "BCIL extols the amazing individual plaintiffs who've given over twenty years of personal time to improve accessibility at the T, the great GBLS legal team, and the ongoing commitment throughout the MBTA's ranks to get it right on the ADA," said Bill Henning, the Director of the organizational plaintiff, Boston Center for Independent Living (BCIL). "Now that plaintiffs will be transitioning to RTAG, it is important to note that the work is not done," said Taramattie Doucette, Esq, who serves as lead counsel for the plaintiffs on behalf of the Greater Boston Legal Services (GBLS). "Accessibility is not a box we check; it is a standard we must continue to raise. As systems age, as ridership grows, and as new technologies emerge, the community via BCIL/RTAG must insist that progress continues - steadily, boldly, and inclusively." "On behalf of the Riders' Transportation Access Group (RTAG), I am honored to accept the baton of responsibility from the Daniels-Finegold plaintiffs, who have worked tirelessly for over two decades to improve MBTA access for everyone," said RTAG Facilitator and Community Organizer Katarina Torres Radisic, "Our commitment will extend beyond the settlement as we continue to promote transparency, equitable and inclusive service delivery, and build public trust in the MBTA." Since the Settlement Agreement was reached in 2006, the MBTA has made sweeping improvements to virtually every aspect of its fixed-route system in order to ensure riders with disabilities have access to safe and reliable service. Upgrades have included: * Creating and growing the Department of System-Wide Accessibility - a clearinghouse of accessibility expertise * Prioritizing elevator maintenance - in the early 2000s, many of the MBTA's most frequently use elevators were out of service the majority of the time. Today, elevators on average are operational 99.4% of the time. Additionally, a new elevator standard was created, resulting in larger, more transparent elevators * Transitioning to an entirely low-floor, ramp-equipped bus fleet * Fully revising and refreshing trainings for frontline employees on how to provide best-in-class accessible service * Restructuring the process for handling accessibility-related complaints to ensure a fully closed loop system * Expanding outreach and engagement to older adults and people with disabilities through the MBTA's Mobility Center * Developing and administering an Internal Accessibility Monitoring Program in order to systematically evaluate the experience of riders with disabilities * Significantly expanding station accessibility - in 2005, less than 60% of stations were accessible; today, 83% are; 93% of stations are projected to be accessible in the next five years * Advancing dual-mode public information systems so that important information is broadcast audibly as well as visually * Rolling out new wayfinding signage standards to make navigating the system easier * And although not part of the Daniels-Finegold settlement, the RIDE has seen a number of improvements in recent years - including improved on-time performance and a new rider-facing app Numerous accessibility improvements are planned for the coming years, including: * Major accessibility upgrades at over 30 stations * Advancing the automatic enforcement of blocked bus stops using bus camera technology * Issuing a first-of-its-kind accessibility training for Transit Police officers For full list of ongoing initiatives, please visit MBTA.com/accessibility-initiatives and check out MBTA.com/accessibility for additional information. 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