Mitel launches new generation of Xpert multi-line Command & control platform for mission-critical communications. Published: October 28, 2026 at 8:41a.m. EDT OTTAWA, Ontario-(BUSINESS WIRE)- Mitel, a global leader in business communications, today announced the latest release of Mitel Xpert, its mission-critical communications solution designed for organizations where every second counts. Combining new purpose-built hardware with the latest Xpert software, the release delivers resilient multi-line communications for environments including financial trading floors, emergency response centers, transport control rooms, energy operations, and government organizations. Mitel Xpert supports up to 600 lines per user, with customizable buttons and advanced call management capabilities that allow operators to access, hold, monitor and switch between multiple live lines easily and in parallel. The release marks a major evolution of Mitel's Xpert portfolio and expands its availability into the North American market, building on its established presence across EMEA. Designed for regulated and time-sensitive environments, Mitel Xpert enables operators to manage hundreds of lines and multiple communication channels from one single interface, to help organizations maintain operational continuity when delays or communication failures could have significant financial, operational or safety consequences. Mitel's latest launch comes at a time when organizations are facing growing pressure to modernize legacy communications infrastructure without compromising on the reliability and control needed to keep operations running efficiently and without disruption. Only 34% of workers rate their communication tools as very effective, while 97% say reliability during critical moments is essential1. For teams operating in these high-stakes environments, any gaps in communications can have significant consequences. Purpose-built for environments where every second counts Mitel Xpert supports up to 600 lines per user, with customizable buttons and advanced call management capabilities that allow operators to access, hold, monitor and switch between multiple live lines easily and in parallel. The specialized hardware provides the reliability and control needed in critical and fast-paced environments. The new Mitel Xpert 6020p, combined with the refreshed V9 user interface features a larger 12.8-in Full HD work surface, 20 hard keys for frequently used actions, improved audio and faster memory. Together, these capabilities give operators more capacity and control while reducing time spent moving between various communications channels. "When you are coordinating an emergency response or managing activity on a busy trading floor, a missed call or a delayed handover is never just an inconvenience, it can have real consequences, " says Martin Bitzinger, Senior Vice President of Product Management at Mitel. "A dispatcher might need to coordinate emergency services and field teams across several channels at once, while a trader needs immediate access to the right counterparties to act quickly in the changing market. In these types of situations, any gaps in communications could impact safety or lead to significant financial losses. This is why it's so important for organizations to design communications around the actual needs of all workers, not just those behind a desk. Any technology needs to be reliable under pressure and give those people in critical or crisis communications command posts immediate access to the information and teams they need, without adding extra complexity. With the latest Mitel Xpert, we're combining resilience and control within a modern platform that organizations can continue to build on as their own operational and security requirements evolve, while keeping workers in mission-critical environments at the forefront of the conversation." This release also strengthens the resilience and security needed in highly regulated environments, with dual-LAN redundant hardware running across two independent network paths. This ensures that communications continue if one connection fails, while the embedded Linux operating system helps reduce the potential attack surface. Mitel Xpert V9 is JITC-certified (Joint Interoperability Test Command), with encrypted communications, access controls and audit logging to support security and compliance requirements2. Additional capabilities of Mitel Xpert include: Integration with existing environments: Standards-based APIs support interoperability with all Mitel and third-party platforms. Built in auditability: Native integration with call-recording platforms enables calls to be captured, with detailed logs providing a record of call history, line status and operator actions. Flexible deployment: Support for on-premises, private and public cloud environments gives organizations greater flexibility as their infrastructure evolves. Simplified infrastructure: A pure IP-based architecture eliminates the need for physical ARD/MRD lines and helps organizations consolidate both voice and data networks. "Communications technology designed for desk workers too often leaves those coordinating emergencies and other vital communications with fragmented tools, incapable of delivering the unified control high-stakes environments and events demand. Mitel Xpert puts these operators first, equipping them with the physical lines, functional controls, and single interface required for split-second actions in their decisive moments. By combining fifty years of enterprise voice expertise with a broad portfolio, Mitel stands apart in delivering the purpose-built solution this mission-critical market requires," says Eric Schmiedeke, Partner & Senior Analyst at Intellicom Analytics Mitel Xpert is already being used across emergency response centers, rail and metro dispatch, energy grid operations, air traffic control and trading floors, with more than 10,000 deployments across over 40 countries. Developed in Europe and backed by European supply chains and manufacturing standards, the latest release builds on the already established footprint in EMEA, while introducing the solution to organizations in North America. The latest release of Mitel Xpert is available now. About MitelMitel is a global leader in business communications, serving more than 70 million users in over 100 countries. Mitel builds communications, collaboration and contact centre solutions for the entire workforce - including frontline, mobile, and shift-based workers whose needs differ from those at a desk - and for organizations in critical industries where communication cannot fail. With five decades of experience and deployment options spanning cloud, hybrid and on-premises, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow Mitel on LinkedIn. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners. ____________________ 1 Source: "The State of Workforce Communication in the AI Era" survey by Vanson Bourne2Mitel's OpenScape Voice Solution Achieves JITC Certification Following Extensive Testing For Use By U.S. Department of Defense View source version on businesswire.com: https://www.businesswire.com/news/home/20261028139313/en/ Media Contact: [email protected] Business Wire

Sovereignty is not declared. It is built. Its recap of Smart Country Convention 2026. 16/10/2026 Matthias Berchtold Three days, one stand, four companies. From 13 to 15 October, Damovo exhibited at Smart Country Convention in Berlin, in Hall 26 at Stand 539. Damovo were joined by its partners Rocket.Chat, Pexip and Mitel. Together, Damovo showed how sovereign communications for public authorities and the public sector already work today: with SovereignStack. Telephony, messaging and meetings, under your control. Why sovereignty needs to be on the agenda now. Digital sovereignty is no longer a niche topic. The presentations at SCCON made that clear, too. At EU level, a framework for assessing sovereignty with four levels is taking shape, ranging from data hosted in the EU to a transparent code supply chain. Higher levels are set to carry weight in public procurement, with open source explicitly given preference. What is still a voluntary strategy today is likely to become a requirement in the foreseeable future. Practice is already moving ahead. Schleswig-Holstein has switched its groupware, collaboration and telephony to open source, Berlin is expanding its open-source strategy, and since 2026, the EVB-IT contract templates have also referred to open source. Many public authorities are no longer asking whether to make the switch, but how. One thought particularly stayed with Damovo: when you buy from outside Europe, you give away knowledge, and with it, resources. Every euro spent on licences and cloud services funds research, talent and innovation where the solution is developed. Sovereign procurement is therefore also an investment in your own region. That is exactly where its presence at the event comes in. Its message at the stand: sovereignty is not declared. It is built. With technology that is available today, proven in operation and independent of individual hyperscalers. An open-source hub, three partners. At the heart of SovereignStack is an open-source hub. Rocket.Chat sits at the centre as the open core, providing messaging, collaboration and a central client. Additional components can be connected modularly: Pexip for video conferencing that can also be operated independently in highly secure environments, and Mitel for telephony that fits into existing structures. Open interfaces and standards make it possible to connect other open-source systems just as easily as existing solutions. Why does this matter? Sovereignty does not come from a particular licensing model. It comes from an organisation being able to make its own decisions, maintain control and switch solutions over the long term. This was one of the conference's key messages, and it is exactly what a modular setup is designed to deliver. Every module can be replaced, and none ties you to a single provider. Damovo brings these components together as a vendor-neutral integrator, providing consulting, implementation and operation. On-premises or in a sovereign European cloud. As a complete UC solution or as an out-of-band solution that works in an emergency when the primary platform fails. For many organisations, this is the first step towards a complete transition. Open source. Operated in Europe. Its impressions. The conversations at its stand were practical and specific. Hardly anyone wanted to know why sovereignty matters. Most wanted to know what switching over would look like in practice: migration, operation, security requirements up to VS-NfD and what happens to existing licences. The out-of-band scenario attracted particular interest. Many public authorities are looking for a second, independent layer of communication that comes into play when the primary platform is unavailable. Often, this is the pragmatic way in: start with an independent second layer, then expand step by step. Damovo were pleased to see how broad the interest was. Local authorities, state and federal government agencies, IT service providers for the public sector and cloud providers were all equally represented. Sovereign communications is now on the agenda at every level. Thank you, and what comes next. A big thank you to Rocket.Chat, Pexip and Mitel for three great days, and to everyone who stopped by. SCCON confirmed what Damovo already knew: the demand is there, and so is the solution. Now it is time to put things into practice. Damovo look forward to turning the conversations in Berlin into concrete projects. Did you miss Damovo or want to take a closer look? Get in touch.

Mitel, a business communications company, unveiled Mitel Workforce Experience (Mitel WX) on October 13, 2026. The app combines voice, messaging, meetings, and contact centre tools in one framework, built for frontline and desk workers alike. Mitel says it uses AI to support people rather than replace them. Embedded workflows automate repetitive steps, while voice and gesture control aim to speed up action in settings such as hospitals, hotels, and factories. The company's research found that 79% of workers use voice when they need to act fast, and 57% waste time switching between an average of seven tools. Mitel WX runs in hybrid and private cloud, on-premises, or at the edge. Initial availability begins in the fourth quarter of 2026, with full platform availability expected during 2027.