Overview

ModSquad provides on-demand customer support, content moderation, social media management, and community management through a global network of skilled professionals called Mods. The service works via ModSourcing, a flexible outsourcing model where clients buy the level of coverage they need, when they need it, under tailored service contracts. Mods are matched to brands they know and love to improve interaction quality and customer experience, while enabling lower costs and scalable results compared to traditional outsourcing. The company operates across technology, entertainment, healthcare, and e-commerce for clients ranging from small businesses to large enterprises. Its goal is to help brands maintain a strong online presence and foster customer loyalty by delivering flexible, efficient digital engagement services.