Transforming pediatric Provider Communication. Healthcare leaders continue to search for better ways to strengthen trust, improve communication, and support care teams. Many training programs focus on theory, scripts, or peer review. Yet one voice often remains underused in provider development. That voice is the voice of the patient and family. For pediatric healthcare leaders, this gap is even more complex. Communication often involves both the child and the caregiver at the same time. Each interaction carries emotional weight and requires clarity, empathy, and trust across two audiences. At NRC Health's HUB26 conference, September 2-4 in Nashville, one session will focus on this challenge with practical methods. "Through Their Eyes: Using a Family Lens to Transform Provider Communication Through Observation-Based Coaching" introduces a model that brings the family experience directly into clinician growth. Human understanding beyond | HUB26. Join National Research Corporation in Nashville! Why Provider Communication remains a challenge in healthcare. Communication shapes every healthcare experience. In pediatric care, trust must be built with both the child and the caregiver at once. A provider may explain a diagnosis to a parent while helping a child feel calm and safe. Strong communication supports outcomes and employee experience. It also reduces confusion and stress for families who face difficult decisions. Yet many clinicians rarely receive direct feedback on how their communication feels in real time. They may review survey data weeks later. That delay limits growth; small behaviors that define the experience often go unnoticed. Organizations can close this gap by bringing the patient and family voice into the moment of care and using it to guide improvement. A patient and family perspective on Provider Communication. This HUB26 session will drawn upon the work of Anand Petigara, MSW, Senior Family Consultant at Children's Hospital of Philadelphia. His role connects his professional training with his lived experience as a caregiver of a child with complex medical needs. That dual lens shapes how Petigara works with providers. He partners with teams to strengthen relationships with patients and families across care settings. His work includes family advisory councils and programs that place the family voice at the center of care decisions. At HUB26, Petigara will share how these ideas come to life through FLOURISH, a provider coaching program built on observation and feedback from the family perspective. In pediatric settings, this model helps providers adjust communication across age groups while guiding caregivers through complex or emotional situations. How Observation-Based Coaching improves Provider Communication. Traditional coaching often relies on self-reflection or peer input. Observation-based coaching adds a direct view of real interactions in clinical settings, where trained observers watch encounters and capture details that shape experience. Tone, pacing, body language, and clarity all matter in pediatric care; providers must respond to both a child's emotional state and a caregiver's need for clear information. These encounters often carry strong emotion. Families may be managing fear, confusion, or long-term conditions. Observation helps identify how providers respond in these moments and how small changes can improve trust. Participants in this session will learn how direct observation reveals blind spots and strengthens emotional awareness. They will see how feedback rooted in real interactions helps providers improve with clarity. This model focuses on strengths. Coaches highlight what works and build from there, creating a supportive environment where clinicians feel safe to grow. What healthcare leaders will learn at HUB26. Attendees will leave this session with practical ideas they can apply in pediatric care settings. They will learn how to: * Integrate patient and family voices into pediatric provider coaching * Identify behaviors that build trust with both children and caregivers * Adapt communication across age groups and developmental stages * Design coaching programs that support clinician growth * Use observation in clinical settings without disrupting care These steps can fit large children's hospitals or smaller pediatric practices. They support both new clinicians and experienced providers. Why patient experience and communication matter now more than ever. Healthcare organizations face growing pressure to improve patient experience and support staff well-being. In pediatric care, families expect clear guidance, compassion, and consistency across every interaction. Small shifts in behavior can change how families experience care. A clear explanation helps a parent make decisions; a calm tone helps a child feel safe. A moment of attention builds trust that lasts beyond the visit. Programs like FLOURISH show that improvement starts with real interactions. Teams can learn from what happens in the room and apply those lessons across the organization. This session shows how to turn everyday moments into opportunities for growth. What to Expect at NRC Health's HUB26 in Nashville. HUB26 will bring together healthcare leaders from across the country, including pediatric providers, children's hospital teams, and experience leaders who are focused on family-centered care. Attendees will hear from speakers who are testing new ideas in active care settings. Sessions will focus on patient feedback, workforce engagement, leadership, and communication. The conference will take place in Nashville, September 2-4, and will offer space to learn, connect, and focus on practical improvements that support patients, families, and care teams. Why this HUB26 session should be on your agenda. This session stands out because it centers the patient and family experience in provider development, which is critical to pediatric care. It shows how to listen to families and turn their experiences into meaningful feedback; it also presents a model that teams can apply without complex tools or long training cycles. For pediatric healthcare leaders who want stronger communication and deeper trust with families, this session will offer a clear path forward. Healthcare continues to evolve, and expectations from patients and families continue to rise. Pediatric leaders face unique challenges that require clear communication and strong relationships with caregivers. For pediatric healthcare leaders who are working to strengthen family trust and provider communication, HUB26 will offer practical methods you can bring back to your teams right away.

HUB26 healthcare experience conference: workforce engagement across generations. Healthcare teams now span four and even five generations. Leaders manage employees who grew up decades apart. Each group brings different expectations, habits, and communication styles to the table. This reality shapes daily work. It affects communication, trust, and healthcare employee engagement; it also influences patient experience. NRC Health's Human Understanding Beyond | HUB26 will address this challenge head-on. The conference takes place in Nashville, Tennessee, September 2-4, and brings healthcare leaders together to improve teamwork and patient care. One keynote session focuses on a question many leaders face: how can teams with different backgrounds work toward the same goal? Human Understanding Beyond | HUB26. Join National Research Corporation in Nashville! Why multigenerational teams matter in healthcare. Dan Collard will present Genfluence: Leading Your Team from Boomers to Zs. His session centers on leading teams that span multiple generations. Collard brings more than 30 years of healthcare experience, having worked in operations, consulting, and technology startups. He also served as executive vice president and chief growth officer at TeamHealth, one of the nation's largest physician practice groups. His work focuses on building strong organizations across key measures such as patient experience, staff engagement, and financial performance. Today, many healthcare teams include Baby Boomers, Generation X, Millennials, and Generation Z. Some teams include five generations at once. Each of these groups holds a different view of work. Some value structure and clear hierarchy, while others expect flexibility and fast feedback. These differences can create tension - but when managed well, they can also drive better results. Turning generational differences into strengths. Many leaders treat generational gaps as a problem. Collard takes a different view, showing how these differences can support stronger teamwork and better outcomes. His keynote includes practical tools, data, and real examples. He explains why each generation behaves the way it does, and connects those behaviors to workplace performance. He also addresses some common myths. For example, some leaders believe younger staff lack commitment; others assume that older staff are likely to resist change. These ideas limit progress. Collard replaces those assumptions with clear guidance, emphasizing learning how to value each group and use strengths appropriately. So what changes when leaders adopt this mindset? Teams communicate more clearly. Trust grows. And staff members feel respected. These changes lead to higher engagement and better retention. What you'll learn at this HUB26 keynote session. This session gives leaders a number of tools they can apply in daily work. Key learning points include: * Describing traits that define each generation in today's workforce * Applying cultural building blocks to support multigenerational teams * Using the structured "Ctrl + Alt + Lead" framework to guide leadership decisions The session focuses on clear action, not abstract ideas. Attendees will leave with steps they can test in team meetings, hiring practices, and communication plans. A keynote built for healthcare leaders and teams. Healthcare leaders manage constant change. Staffing challenges persist. Expectations from patients and families continue to rise. These pressures require strong, connected teams; leaders must bring people together across roles, units, and generations. This keynote addresses that need directly. It links workforce engagement to patient experience and organizational performance. Collard's experience in large health systems adds credibility to his position. He has led teams that achieved strong outcomes across quality, engagement, and growth, and his session offers guidance that works in real clinical and operational settings. Why attend the HUB26 healthcare conference in Nashville? HUB26 offers more than one keynote. It provides a full program for healthcare leaders who want practical ideas and peer connection. Attendees will join leaders from across the country to discuss challenges, share examples, and learn from each other. Sessions cover patient experience, workforce engagement, healthcare marketing, and measurable improvement. Each session connects to real work inside healthcare organizations. Nashville provides a strong setting for the event, as well. The city supports open conversation and professional exchange; it also gives attendees space to connect outside of sessions. Many participants return each year, valuing the content and the relationships they're able to build there. Healthcare organizations need engaged teams that work well together. They need leaders who understand how to guide diverse groups. Dan Collard's keynote offers a direct path to that goal, connecting generational awareness with leadership practice. HUB26 brings this session together with a broader program focused on patient experience and workforce results. Sign up today, and join healthcare leaders who want stronger teams, better engagement, and improved care.

NRC Health has launched ambient listening capabilities powered by agentic AI to capture insights during healthcare leader rounding sessions. The technology automatically generates documentation summaries whilst leaders remain focused on patient interactions, eliminating manual note-taking. The system, built on NRC Health's Huey AI engine, records conversations and produces two AI-generated summaries: a factual recap of key topics and an assessment of communication effectiveness. Early pilots showed leaders captured 60 times more narrative detail, with over 90% of rounds including complete documentation. UofL Health, Parkview Health and Phelps Health are among early adopters. Phelps Health reported capturing five times more comment data, with AI generating five to six minutes of documentation per interaction. The Nebraska-based company has focused on healthcare experience management for 45 years.